Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Flexible hard worker ready to learn and contribute to team success.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Successful at reducing criminal activity, unauthorized access and vandalism on facility grounds. Well-versed in carefully evaluating and tracking personnel and packages.

Experienced in providing emergency response, solving conflicts and completing background searches. Knowledgeable about legal and less-than-lethal weapons, defensive strategies and report writing.

Observant Security officer accustomed to working alone to maintain security at facilities. Knowledgeable about detecting and preventing incidents, reporting crime and providing basic first aid. Thorough understanding of enforcement policies coupled with deep familiarity of safety equipment.

Background includes making a positive impact on security at a warehouse facility by completing patrols, reviewing feeds and scanning incoming people, vehicles and items. Enthusiastic about offering skills to a new company in need of a highly-qualified security professional.

  • Security procedures knowledge
  • Patrolling
  • Firearms expertise
  • Reliability
  • Problem resolution
  • Friendly, positive attitude
  • Vigilant and watchful
  • Premises surveillance
  • CCTV monitoring
  • Report writing
  • Defensive strategies
  • Grounds patrols
Armed Security Officer, 02/2021 to 04/2021
Golden Entertainment, Inc.Flintstone, MD,
  • Monitored building access and identified all officials and employees before authorizing entrance.
  • Maintained order and safety while providing customer service and information to facility visitors.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Surveyed multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
  • Patrolled large commercial facility on irregular schedule to look for suspicious activities.
  • Evaluated credentials of personnel and provided temporary badges to visitors.
  • Tracked vehicles on premises, including license plate numbers.
  • Completed [Timeframe] building and grounds patrols.
  • Produced [Timeframe] reports outlining activities and incidents.
  • Provided friendly and professional assistance to employees, visitors and customers.
  • Monitored building and property entrances and exits to detect intrusions and protect assets.
  • Protected company assets against theft or damage by conducting frequent building and grounds patrols.
  • Communicated with team members and building management via radio, telephones, computers and proprietary [Type] software.
  • Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Security Officer, 09/2020 to 02/2021
St Mary's Health SystemLewiston, ME,
  • Guarded restricted areas to prevent unauthorized entry.
  • Trained new security officers on safety protocols and company standards.
  • Supervised property entrances and exits and monitored employee safety.
  • Patrolled and secured industrial and commercial premises to prevent intrusion.
  • Recorded required data for incident reports and files quickly and accurately.
  • Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
  • Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
  • Wrote detailed reports regarding daily security activities and notable incidents.
  • Demonstrated strong attention to detail and accuracy when providing information to Security Management.
  • Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
  • Documented all security-related situations and submitted in-depth reports to superiors.
  • Responded to and thoroughly investigated all reported incidents to protect company assets.
  • Managed employee access, including security roles and permissions.
  • Enforced security regulations and escorted non-compliant individuals to private areas for processing.
  • Detected and reported unauthorized personnel and activities.
  • Investigated alarms and disturbances to maintain safety.
  • Monitored premises and recorded all activity in daily officer report.
  • Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
  • Triaged problems quickly and provided precise and clear information while working under minimum supervision.
  • Monitored access control systems and key code records for suspicious activities.
  • Managed credentialing for site employees, consultants and subcontractors.
Customer Service Associate, 08/2019 to 07/2020
Masterbrand Cabinets Inc.Raleigh, NC,
  • Answered inbound customer calls and responded to inquiries.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Responded to customer questions about products and services.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Listened to client concerns and asked questions to better understand needs.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Greeted customers upon entrance and handled all cash and credit transactions.
  • Utilized active listening and communication skills to address customer inquiries and escalate issues to supervisor.
  • Answered incoming calls and offered highest level of professionalism and knowledgeable service to every customer.
  • Documented customer information and activity in customer database.
  • Demonstrated strong knowledge of store services, products and policies.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Answered customer inquiries with courtesy and accuracy.
  • Managed high-volume of inbound and outbound customer calls.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Oversaw addressing of customer requests for friendly, knowledgeable service and support.
  • Supported customers by phone regarding store operations, products, promotions and orders.
  • Maintained detailed knowledge of customer service initiatives to uphold high standards of service quality.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Maintained front check out area to keep traffic flows running smoothly and efficiently.
  • Investigated and solved routine, complex and long-standing customer issues each day.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Informed customers of sales and promotions.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Gave personal attention to customers, delivering rewarding shopping experiences
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Suggested products and services to clients based on individual needs to drive consistent sales.
  • Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Issued product and service recommendations according to specified queries.
Education and Training
High School Diploma: , Expected in 01/2019
Assurance Learning Academy - San Fernando, CA

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School Attended

  • Assurance Learning Academy

Job Titles Held:

  • Armed Security Officer
  • Security Officer
  • Customer Service Associate


  • High School Diploma

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