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Detail-oriented Accountant Assistant with 2 years effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of financial team to manage diverse financial functions, tax management and reporting. Works closely with executive management on complex business actions including mergers and acquisitions and divestitures. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business, and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail. Skilled Armed Security Officer with knowledge of prevention strategies, investigative techniques and detainment procedures. Bringing superior work ethic and skills in observation. Sharp-eyed Armed Security Guard with 2 years of experience in securing facilities, vehicles and other identified areas from unauthorized access. In-depth knowledge of semi auto-matics and revolving weapon operations. Aware individual with strong record of conducting thorough security patrols and routine surveillance.
Morgan State University - Baltimore, MD
- Minoring in marketing
- Continuing education in law enforcement
- Professional development completed in criminal law
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- Responded quickly to incidents and assessed active situations for security concerns.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Completed full building and grounds patrols every hour to spot and investigate concerns.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Checked personnel ID badges and issued temporary credentials to visitors.
- Monitored and authorized entrance and departure of visitors and employees to guard against theft and maintain security of premises.
- Monitored all doors and windows of facility to prevent entry of unauthorized individuals
- Decreased gang-related violence by 25% by implementing strict dress code
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Completed bi-weekly payroll for company employees, including calculating taxes, vacation and sick time.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Created plans to remedy financial discrepancies and reconcile issues with records.
- Processed payroll for approximately 50% total employees
- Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on premises.
- Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.
- Completed full building and grounds patrols every 2 hours to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Utilized telephone, online chat and email platforms to deliver outstanding customer service.
- Maintained extensive knowledge of company products to recommend items that aligned with customer needs.
- Contacted clients to verify account information and maintain accuracy, resulting in 15% increase in client satisfaction
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Compiled customer feedback and recommended service delivery improvements to management.
- Created sales tactics to increase customer service satisfaction.
- Created and reviewed invoices to maintain accuracy while working with customers to answer questions and address service issues.
- Enhanced customer satisfaction ratings by resolving technical, on-site issues efficiently.
- Handled over 50 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for increasing sales.
- Used and taught sales techniques to new recruits to pinpoint customers needs and close on short-term and long-term sales contracts.
- Lead team of 2, that produced 3 sales contracts daily.
- Developed and lead team communications and information for new sales tactics.
Some of my accomplishment are being
- Promoted to sales consultant after only 1 month of employment at Leon management.
- Got over 200 sales which accumulated Leon management over $10,000
- Successfully trained and taught 2 people on my team, to be successful sales reps and get over 3 sales daily.
- Learned strong customer service/networking skills at Leon management and Target.
- Named “Employee of the Month” 7/2018 at Leon Management .
- Awarded for completing and leading 50 young men in Adolescent Male Empowerment Network(AMEN)
- Former leader of Brothers, which empowered young minority men to go college
- Former leader of Distinguished Gentleman, which taught young minority men manhood.
- Lead over 50 church food drives for the homeless
- Established and maintained anti-hijack and major theft protocol.
- Successfully completed two-week security training program.
- Supervised team of 4 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
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School Attended
- Morgan State University
Job Titles Held:
- Armed Security Officer
- Accounting Assistant
- Security Officer
- Customer Experience Representative
- Customer Service Specialist
- Lead Sales Consultant
Degrees
- Associate of Arts
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