Eagle-eyed Security Guard bringing 8+ years of security experience. Trained in conflict de-escalation strategies, behavior management and defensive tactics. Well-versed in protecting entrances, conducting patrols and monitoring CCTV feeds. Background includes making a positive impact on security at a Apartment Complex by completing patrols, reviewing feeds and scanning incoming people, vehicles and items. Enthusiastic about offering skills to a new company in need of a highly-qualified security professional. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in armed weapons, defensive tactics and conflict de-escalation techniques. Sharp Security Guard with demonstrated skill assessing suspicious situations and individuals and responding appropriately. Vigilant and watchful with exceptional skills in vision and communication. Carries out team to effectively. Hardworking and reliable Security Officer with strong ability in Teamwork and problem solving. Offering team's ideal and input. Highly organized, proactive and punctual with team-oriented mentality.
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- Wrote reports outlining thefts, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Maintained order and safety while providing customer service and information to facility visitors.
- Maintained safety of residents by conducting foot patrols, monitoring vehicle traffic and identifying unauthorized persons or vehicles on premises.
- Responded to and thoroughly investigated reported incidents to protect company assets.
- Completed mobile patrols building and grounds patrols.
- Produced 1-2 reports outlining activities and incidents.
- Provided friendly and professional assistance to employees, visitors and customers.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Sounded alarms and brought in relevant authorities in case of fire or criminal activities.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.
- Prepared reports and other documents.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Complied with company policies, objectives and communication goals.
- Identified and corrected performance and personnel issues to reduce impact to business operations.
- Developed position rotation to support continuous improvement and operator development.
- Maintained safe and productive study, research, work and collaboration space for employees, residents and students and monitored visitors and incoming deliveries.
- Managed communication within organization and to outside clients and partners and thoroughly documented and reported overnight activities to management.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Treated associates with fairness and respect, providing recognition of accomplishments.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Coordinated work of 3 employees by offering clear direction and motivational leadership.
- Drove quality assurance and effective evaluation, modification and improvement of services and developed work plans consistent with program goals and objectives.
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Met high productivity standards in processing payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Helped with purchases, locating items and signing up for rewards programs.
- Received payments for products and issued receipts.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Promoted specific item options to drive sales and achieve add-on purchases.
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Resume Overview
School Attended
- American Intercontinental University
- Augusta Technical College
Job Titles Held:
- Armed Security Officer
- Correctional Officer
- Supervisor
- Cashier
Degrees
- Associate of Arts
- GED
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