An enthusiastic, analytical and dynamic professional with a bachelors degree in Telecommunications; eager to establish a career by contributing to and growing with a dynamic, progressive and innovative organization. Recognized as a team player and a performer, I am a troubleshooter able to effectively and efficiently resolve issues and meet and achieve challenging goals and objectives. A skilled communicator; friendly and professional; able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness.
- Clear and dynamic communicator with strong interpersonal skills
- Skilled in strategic planning and implementation
- Self starter
- Resolution-oriented
- Accurate and detailed
- Social media savvy
Downingtown, PA, 05/2012 - Current
ā¢ Secure premises and personnel by patrolling property; monitoring
surveillance equipment; inspecting buildings, equipment, and access
points; permitting entry.
ā¢ Prevent losses and damage by reporting irregularities; informing
violators of policy and procedures; restraining trespassers.
ā¢ Complete reports by recording observations, information, occurrences,
and surveillance activities.
ā¢ Maintain organization's stability and reputation by complying with legal
requirements.
City, STATE, 2012 - 05/2012
ā¢ Assessed customer needs, desires and concerns to create a satisfying
personal computer and/ or home office experience by recommending
and personalizing specific technological equipment and software.
ā¢ Resolved technical issues for clients in person, on the phone and
through e-mail.
ā¢ Diagnosed, installed, configured and repaired computer
systems and software.
City, STATE, 05/2007 - 2012
ā¢ Training in loss prevention and site security.
ā¢ Communicated with employees, students and other individuals to
answer questions, disseminated or explained information; addressed
complaints.
ā¢ Compiled, copied, sorted, and filed records of office activities/ business
transactions.
ā¢ Completed incident reports and inventories of site materials and
discrepancies on a daily basis.
ā¢ Interacted with disorderly, indecent and criminal behavior in the most
firm and professional manner possible.
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Resume Overview
School Attended
- Morgan State University
Job Titles Held:
- Armed Bank Protection Officer
- PCHO Specialist
- Systems Security Officer
Degrees
- Bachelor of Arts
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