Organized and dependable candidate successful at managing multiple priorities while maintaining a strong work ethic and exhibiting a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skills
Detail-Oriented
Networking Events
Relationship Building
Customer Complaint Resolution
Problem Solving
Sales Program Coordination
Time Management
Consultative Selling Techniques
Client Base Retention
Competitor Analysis
Presentations and Public Speaking
Work History
01/2018 to Current
Area Sales ManagerLkq – Alcoa, TN,
Monitor customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Introduce new Home Warranty product to market, helping to increase profits by 50% year-over-year.
Coordinate and conduct well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
Build lasting relationships with clients through outstanding customer service interactions.
Report sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
Analyze sales data and keep up to date with market trends.
Work diligently to resolve unique and recurring complaints, promote loyalty.
Attract new clientele and develop customer relationships by hosting product-focused events.
Establish strong relationships with major accounts and key decision-makers to increase sales in designated territory.
06/2010 to 01/2018
Licensed RealtorIridium Satellite Llc – Chandler, AZ,
Consistently closed 4-6 million in sales per year
Promoted sales of properties through advertisements, open houses and online advertising platforms.
Compared properties with similarly sold properties to determine competitive market prices.
Advised and informed prospective clients on current market activities and conditions.
Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
Increased home sales through persuasion, negotiation and ability to close.
Resolved client concerns related to home purchases to maintain high satisfaction ratings.
Coordinated appointments with buyers, sellers and other realtors to show buyers and tenants prospective homes.
Liaised between buyers and sellers to provide positive experiences for both parties.
11/2003 to 06/2010
Licensed RealtorPrudential Preferred Properties® – City, STATE,
Promoted sales of properties through advertisements, open houses and online advertising platforms
Compared properties with similarly sold properties to determine competitive market prices
Communicated with clients to understand property needs and preferences
Increased home sales through persuasion, negotiation and ability to close
09/2001 to 09/2005
Human Resources GeneralistKodak – City, STATE,
Updated key human resource metrics, including turnover and terminations, using reporting tools on HRMS database.
Developed and enforced company policy and procedures relating to all phases of human resources activity.
Developed innovative new-employee orientation programs, including safety training.
Delivered team member services and customized employee programs focused on optimizing labor relations and communications.
Created and enforced HR policies and procedures across organization.
Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits.
Provided human resource generalist guidance to managers and employees including talent management, payroll, FMLA, benefits, workers compensation and 401k.
Verified that vendors received timely enrollment information, changes and terminations.
Liaised with HR and payroll to coordinate and manage employee leaves of absence, including FMLA and disability leaves.
Conducted employment verifications and investigations.
Developed and facilitated all new-hire orientations.
Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits.
Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
Coached and educated management throughout organization on appropriate guidelines for maintaining legally-compliant workplace.
Conducted job analysis and job evaluations, resulting in quality job specifications.
Designed and delivered client-specific benefit presentations for open enrollment and new hire orientations.
Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.
Met with staff to resolve difficult situations related to performance and conflict management.
Coached managers through employee relations matters including employee engagement, documentation, discipline and performance improvement plans.
Facilitated criminal background check process for new hires.
Education
Expected in 05/1997
Bachelor of Arts: Sociology Indiana University Bloomington - Bloomington, IN GPA:
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