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area director resume example with 16+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

National Apartment Association Certified Apartment Portfolio Supervisor (CAPS).

Seasoned Regional Manager dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 17 years of experience.

Skills
  • Delinquent account specialist
  • Managed over 2,200-unit portfolio supervised over 80 employees simultaneously
  • Resolution oriented
  • Excellent communicator Time efficient in all projects and
  • Budgeting Expertise tasks
  • Excellent employee relations
  • Recruitment, Staff Coaching and Training
  • Critical Thinking
  • Financial Forecasting
  • Constructive Feedback
  • Health and Safety Procedures
  • Financial Statement Review
  • Reporting and Performance Analysis
  • Overseen Renovations
Work History
02/2020 to 04/2022 Area Director Ardent Academy | Sacramento, CA,
  • 457 Units
  • Overseen assets consisting of over 457 units across 5 properties in Phoenix and Tucson
  • Monitored day to day, weekly, monthly, quarterly, and annual operations
  • Implemented new strategies, policies, and procedures during a pandemic to exceed portfolio’s budget, customer service, and team moral
  • Implemented new delinquency and eviction strategies to ensure residents pending legal would be evicted during the pandemic
  • I won every case challenged under the CDC
  • In the pasts 2 years all 5 properties market rents increased by an average of 17%, rental income increased by an average 12%, and NOI increased over an average of 20% (3 of the five properties)
  • Conducted monthly one on one meeting with managers to review budgets, and financials
  • Spearheaded monthly manager meetings for trainings.
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Planned sequence of operations and established schedule.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
09/2018 to 01/2020 Regional Manager Hand & Stone | Staten Island, NY,
  • And Albuquerque NM-1,300 Units
  • Overseen assets consisting of over 1300 units across 6 properties in Phoenix and Albuquerque
  • Monitor community managers’ weekly, monthly and yearly financial and physical expectations, ensure compliance with policies, procedures and client expectations
  • Specialize in maintaining client relationships, create and maintain annual budgets and orchestrate due diligence teams for new acquisitions and assemble due diligence packages for clients
  • Oversee $4+ million in renovations across 4 managed properties which are all within budget and on schedule
  • Review and approve monthly financials for clients
  • Ensure property managers meet monthly targets which include but are not limited to 95% occupancy, delinquency under 1% and collect budget income or better.
04/2016 to 08/2018 Area Director Ardent Academy | Columbia, SC,
  • And Dallas, TX 1,800 Units
  • Assist in the development and monitoring of ParaWest policies and procedures related to property management
  • Recruit, train, develop, and supervise a team of Property Managers
  • Share responsibility for maintaining the physical asset and performance of assigned assets
  • Coordinate all leasing, marketing, operational, maintenance and financial activities of the assets within portfolio to ensure that business objectives are achieved
  • Monitor and manage the completion of various daily, weekly, and monthly reports
  • Approve and process payment of invoices
  • Prepare payroll
  • Maintain clear, open communication with staff and community
  • Annual budget preparation
  • Prepare recap for monthly financial reports
  • Process and review accounting month end reports
  • Successfully comprehend and implement projects to completion
  • Oversee multiple properties in different states
  • Handle resident issues to reduce corporate involvement.
06/2005 to 04/2016 Property Manager Fairfield Residential Llc | Tucker, GA,
  • Put maintenance teams together to start and complete daily duties, and special projects in an efficient, timely manner with quality results
  • Monitor maintenance activities to ensure efficient and preventive maintenance program
  • Create maintenance calendars for quarterly inspections: gutters, roof cleaning, interior, exterior and safety inspections, and air conditioning
  • Monthly property walks and light inspections
  • Property walks with landscaper: check sprinklers, grass, and keep landscaping on point for maximum curb appeal
  • Resident health and safety checks
  • Hire, train, evaluate and supervise all on-site and remote employees
  • Prepare and conduct performance reviews
  • Handle disciplinary action including terminations and counseling summaries, and communication to Area Director
  • Conduct regular staff meetings
  • Analyze and monitor the community market to anticipate market changes or trends that could affect the profitability of the community
  • Monitor closing ratio of leaser(s)
  • Interview, approve, and reject applicants
  • Implement leasing team retention and renewal programs.
Education
Expected in 2016 to to Certified Apartment Portfolio Supervisor (CAPS) | National Apartment Association , , GPA:
Expected in 2006 to to Estate Arizona Real Estate License | Arizona School of Real, , GPA:
Expected in 2002 to to | General Studies Mesa Community College, , GPA:
Expected in 2000 to to School Diploma | West Wood High School High, , GPA:
Accomplishments
  • Initiated roof repair project which resulted in a saving cost of over 90% of the asking bid
  • Spearheaded new collection program that collected 70% of bad debt over the course of 2 years and helped minimize bad debt
  • Petitioned to remove a non-functional fire panel at a property which resulted in saving the client over $150k. Cost to replace panel was over $175k, total cost to client was $22k
  • AMA 2020- Wexler Apartments won best renovated property of the year

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Resume Overview

School Attended

  • National Apartment Association
  • Arizona School of Real
  • Mesa Community College
  • West Wood High School High

Job Titles Held:

  • Area Director
  • Regional Manager
  • Area Director
  • Property Manager

Degrees

  • Certified Apartment Portfolio Supervisor (CAPS)
  • Estate Arizona Real Estate License
  • School Diploma

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