area director resume example with 16+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

National Apartment Association Certified Apartment Portfolio Supervisor (CAPS).

Seasoned Regional Manager dedicated to streamlining operations and maximizing team performance. Driven to improve processes and reduce costs with hands-on management style. Bringing strong communication, planning and problem solving abilities demonstrated over 17 years of experience.

  • Delinquent account specialist
  • Managed over 2,200-unit portfolio supervised over 80 employees simultaneously
  • Resolution oriented
  • Excellent communicator Time efficient in all projects and
  • Budgeting Expertise tasks
  • Excellent employee relations
  • Recruitment, Staff Coaching and Training
  • Critical Thinking
  • Financial Forecasting
  • Constructive Feedback
  • Health and Safety Procedures
  • Financial Statement Review
  • Reporting and Performance Analysis
  • Overseen Renovations
Work History
02/2020 to 04/2022 Area Director Ardent Academy | Sacramento, CA,
  • 457 Units
  • Overseen assets consisting of over 457 units across 5 properties in Phoenix and Tucson
  • Monitored day to day, weekly, monthly, quarterly, and annual operations
  • Implemented new strategies, policies, and procedures during a pandemic to exceed portfolio’s budget, customer service, and team moral
  • Implemented new delinquency and eviction strategies to ensure residents pending legal would be evicted during the pandemic
  • I won every case challenged under the CDC
  • In the pasts 2 years all 5 properties market rents increased by an average of 17%, rental income increased by an average 12%, and NOI increased over an average of 20% (3 of the five properties)
  • Conducted monthly one on one meeting with managers to review budgets, and financials
  • Spearheaded monthly manager meetings for trainings.
  • Analyzed financial performance of area by monitoring budgets and expenses, reviewing financial statements and recommending appropriate actions.
  • Determined performance benchmarks and completed ongoing evaluation of employee work.
  • Planned sequence of operations and established schedule.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
09/2018 to 01/2020 Regional Manager Hand & Stone | Staten Island, NY,
  • And Albuquerque NM-1,300 Units
  • Overseen assets consisting of over 1300 units across 6 properties in Phoenix and Albuquerque
  • Monitor community managers’ weekly, monthly and yearly financial and physical expectations, ensure compliance with policies, procedures and client expectations
  • Specialize in maintaining client relationships, create and maintain annual budgets and orchestrate due diligence teams for new acquisitions and assemble due diligence packages for clients
  • Oversee $4+ million in renovations across 4 managed properties which are all within budget and on schedule
  • Review and approve monthly financials for clients
  • Ensure property managers meet monthly targets which include but are not limited to 95% occupancy, delinquency under 1% and collect budget income or better.
04/2016 to 08/2018 Area Director Ardent Academy | Columbia, SC,
  • And Dallas, TX 1,800 Units
  • Assist in the development and monitoring of ParaWest policies and procedures related to property management
  • Recruit, train, develop, and supervise a team of Property Managers
  • Share responsibility for maintaining the physical asset and performance of assigned assets
  • Coordinate all leasing, marketing, operational, maintenance and financial activities of the assets within portfolio to ensure that business objectives are achieved
  • Monitor and manage the completion of various daily, weekly, and monthly reports
  • Approve and process payment of invoices
  • Prepare payroll
  • Maintain clear, open communication with staff and community
  • Annual budget preparation
  • Prepare recap for monthly financial reports
  • Process and review accounting month end reports
  • Successfully comprehend and implement projects to completion
  • Oversee multiple properties in different states
  • Handle resident issues to reduce corporate involvement.
06/2005 to 04/2016 Property Manager Fairfield Residential Llc | Tucker, GA,
  • Put maintenance teams together to start and complete daily duties, and special projects in an efficient, timely manner with quality results
  • Monitor maintenance activities to ensure efficient and preventive maintenance program
  • Create maintenance calendars for quarterly inspections: gutters, roof cleaning, interior, exterior and safety inspections, and air conditioning
  • Monthly property walks and light inspections
  • Property walks with landscaper: check sprinklers, grass, and keep landscaping on point for maximum curb appeal
  • Resident health and safety checks
  • Hire, train, evaluate and supervise all on-site and remote employees
  • Prepare and conduct performance reviews
  • Handle disciplinary action including terminations and counseling summaries, and communication to Area Director
  • Conduct regular staff meetings
  • Analyze and monitor the community market to anticipate market changes or trends that could affect the profitability of the community
  • Monitor closing ratio of leaser(s)
  • Interview, approve, and reject applicants
  • Implement leasing team retention and renewal programs.
Expected in 2016 to to Certified Apartment Portfolio Supervisor (CAPS) | National Apartment Association , , GPA:
Expected in 2006 to to Estate Arizona Real Estate License | Arizona School of Real, , GPA:
Expected in 2002 to to | General Studies Mesa Community College, , GPA:
Expected in 2000 to to School Diploma | West Wood High School High, , GPA:
  • Initiated roof repair project which resulted in a saving cost of over 90% of the asking bid
  • Spearheaded new collection program that collected 70% of bad debt over the course of 2 years and helped minimize bad debt
  • Petitioned to remove a non-functional fire panel at a property which resulted in saving the client over $150k. Cost to replace panel was over $175k, total cost to client was $22k
  • AMA 2020- Wexler Apartments won best renovated property of the year

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Resume Overview

School Attended

  • National Apartment Association
  • Arizona School of Real
  • Mesa Community College
  • West Wood High School High

Job Titles Held:

  • Area Director
  • Regional Manager
  • Area Director
  • Property Manager


  • Certified Apartment Portfolio Supervisor (CAPS)
  • Estate Arizona Real Estate License
  • School Diploma

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