Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions and handling objections. Top performer with a consistent track record of meeting and exceeding goals. Attentive Customer Service Representative with many years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Positive and friendly
Retail merchandising experience
Excellent work ethic
Active Data Online
Strong interpersonal skills
Strong conflict resolution skills
Exceptional time management skills
Architectural Sales RepresentativeEast Coast Tile Imports - 632 White Street, Springfield Ma 0110801/2011 - 09/2011
Reviewed contractor proposals and sets of drawings prepared by A and E firms.
Developed and executed marketing programs and general business solutions resulting in increased company exposure, customer traffic, and sales.
Accessed computerized financial information to answer questions related to specific accounts.
Reviewed files, records and other documents to obtain information and respond to requests.
SalesEast Coast Tile Imports - 632 White Street08/2004 - 09/2012
Greeted customers in a timely fashion, while quickly determining their needs.
Responded to all customer inquiries thoroughly and professionally.
Processed cash and credit payments rapidly and accurately.
Coordinated between billing department and customers to resolve problems.
Documented all customer inquiries and comments thoroughly and quickly.
Referred unresolved customer grievances to designated departments for further investigation.
Entered data promptly and efficiently with a % accuracy rate.
Placed special merchandise orders for customers.
Answered customer questions about product availability and shipment times.
Sales and interior designNorth Country Tile - Leroy Rd Williston, VT08/2001 - 08/2004
Consulted with clients to determine architectural preference to meet overall design goals.
Researched industry in the area of green building and environmental design.
Assisted clients with budget considerations regarding products and materials.