Ar Analyst resume example with 20+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Results-oriented Analyst adept at managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Ready to leverage 29 years of experience.

  • Statistic Analysis
  • Trend forecasting
  • Account Reconciliation
  • Training & Development
  • Detail-oriented
  • Teambuilding
  • Organization and Time management
  • Multitasking abilities
Work History
08/2020 to Present AR Analyst Brady Trane Service, Inc | Durham, NC,
  • Provided reporting for 6 months forecast analysis and ad-hoc reporting in support of decision-making.
  • Researched and recommended process improvements designed to mitigate operational and financial risk.
  • Applied knowledge of data modeling and statistical analysis to note trends and draw conclusions.
  • Ensure departments was meeting the current KPI Metrics or provided explanation as to why they are not. Including Charge Lag, AR >90, Open Denials, wRVU's.
  • Assist Employees with education of their departments to better write appeals or understand the procedure.
  • Update Timely Filing
  • Review LCD/NCD and maintain the most up to date knowledge of the insurance providers.
  • Review payor fee schedule to ensure the payor is reimbursing at accurate rates.
  • Review Hospice and Medicaid Retro Accounts
07/20 to 08/2020 Manager of Physicians Patient Accouting Schulte Hospitality Group | Charlotte, NC,
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
  • Created and finalized global contracts for Transplant patients
  • Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
  • Completed bi-weekly payroll for 20 employees.
  • Administered yearly budget of $20k to manage office requirements such as service contracts, postage costs and supply replenishment.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Integrated logistic systems into company processes to improve operations and manage work orders and price changes.
  • Performed billing, collection and reporting functions for office generating over $5m annually.
  • Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing.
  • Handled all incoming business and client requests for information.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Organized and managed program development from conception through successful execution.
  • Adhered to established guidelines to increase profits and collect supplier payments.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Prepared vendor invoices and processed incoming payments for the Transplant Patients for both the physicians and hospital.
  • Verified salaried and hourly employee time cards to prepare accurate bi-weekly payroll.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
  • Met challenging quotas for productivity and accuracy of work.
  • Coordinated special projects and managed schedules.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Increased team productivity yearly by 2-5% depending on divisions.
  • Created reports and presentations.
  • Recruited, hired, trained and supervised staff of and implemented mentoring program that offered positive employee engagement.
  • Managed 15-20 employees.
  • Manged employees that worked the Transplant, Surgery, OB, ER, Private Hospitalist.
05/1994 to 07/20 Supervisor of Accounts Receivable Change Healthcare Corporation | City, STATE,
  • Prepared, calibrated and monitored production to maintain optimal production levels and consistently achieve daily targets.
  • Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
  • Conducted census, financial and insurance reports of payors to determine necessary actions for overdue or credited accounts.
  • Resolved complaints from clients and customers and fielded overall company reviews.
  • Resolved accounts with late or skipped payments by contacting account holders or delegating to accounts receivable clerks.
  • Managed 30 accounts worth $1M.
  • Managed 10-25 employees
  • Onboarded New Employees
  • Managed all areas of accounting, including accounts payable and receivable, banking reconciliations for Refunds and monthly balance sheet statements.
  • Processed Refunds with in 30 days of the account becoming a credit balance.
  • Processed Correspondence for credit balances and insurance with in 3-5 days of receipt.
  • Implemented updated production, productivity, quality and customer service standards to improve company financial standing.
  • Stayed on top of applicable federal and state requirements to minimize legal and financial risks.
  • Proposed and published metrics and KPIs to be incorporated into monthly financials and scorecards.
  • Supervised 10 Customer Service Reps
  • Resolved escalated calls
  • Answered multiply line phone system. Average talk time was less than 2min.
  • Offshore correspondence, AR and Payments.
  • Trained the Offshore company.
  • Manged AR > 90
  • Posted Payments manually
  • Dropped EFT/ERA payments
  • Managed Electronic denials
  • Manged/Implemented paperless work environment.
  • Negotiated Contracts and tracked provider enrollment applications.
  • Obtain CLIA certificates
  • Supervised the mailroom
  • Maintained and educated employees with the most up to date LCD/NCD
  • Filled out Compliance violation forms and work to develop process improvements.
  • Worked with multiple clients including ER, Anesthesia, Pathology , Radiology, for multiple states including SC, VA, WI, MD, IA, NB, KY and NC.
07/1991 to 07/1994 Front Desk Receptionist Palmetto Internal Medicine | City, STATE,
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Promptly answered multi-line phone system and greeted callers enthusiastically.
  • Assisted New patients with filling out paperwork
  • Calculated billings and posted charges patient accounts, reviewing all charges to ensure one was not missed.
  • Called patients to confirm appointments
  • Prepared Charts for patients for the next day
  • Printed HCFA 1500 and mailed to the insurance company
  • Checked patients out.
  • Collect Co-pay, Deductibles and balances
  • Posted Charges
  • Posted payments
  • Balanced both Charges and Payments daily and EOM.
  • Assisted Patients with questions regarding their bills.
  • Assisted with checking patients BP, Weight, Temperature and Blood Pressure
  • Scheduled Drug rep appointments to see the provider.
  • Managed master calendar and scheduled appointments for 3 providers based on optimal patient loads and clinician availability.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
  • Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
  • Verified and updated demographic and other personal information for patients with respect to personal boundaries when asking for important details.
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy.
  • Kept waiting room neat and organized at all times by stacking magazines, removing trash and overseeing.
Expected in 06/1992 High School Diploma | Stratford High School, Goose Creek Sc, GPA:

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Resume Overview

School Attended

  • Stratford High School

Job Titles Held:

  • AR Analyst
  • Manager of Physicians Patient Accouting
  • Supervisor of Accounts Receivable
  • Front Desk Receptionist


  • High School Diploma

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