LiveCareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Outstanding customer service professional offers 12+ years experience in clerical work and customer service. Remains calm and level-headed when faced with distressed clients.

Highlights
  • Valid U.S. passport
  • First Aid & CPR certification
  • Safety-oriented
  • Superior communication skills
  • Team player
  • Remarkable Conflict resolution Skills
Education
Pennsylvania State University University Park, PA Expected in Bachelor of Arts : English - GPA :

Major: English Minor: Theater Arts

Certifications
American Heart Association: CPR & First Aid, September 26, 2013 - September 2015
Experience
Peraton - Apprentice Teacher
Linwood, NJ, 09/2013 - Current
  • Ensured a healthy and safe classroom environment by maintaining appropriate hygiene and cleanliness standards, as well as maintaining the safety and security of children.
  • Ensured that all policies and state regulations were met consistently.
  • Continuously planned and supported the implementation of Emergent Curriculum and a community of inquiry.
  • Regularly organized successful individual and group age-appropriate activities that actively engaged children and encouraged social, cognitive and emotional growth.
  • Exhibited strong verbal and written communication skills with the children, their families and the community.
  • Maintained accurate records, forms and files.
North Country Academy - Actor/Entertainer - Seasonal
Dupont, WA, 07/2012 - 09/2013
  • Entertained park guest via various show venues; consistently exhibited friendly customer service, park knowledge, and excellently operated by park safety standards.
  • Displayed dedicated preparation for assigned role, and a strong commitment to cultivating a pleasant teamwork environment for supervisors and coworkers alike.
Guardtexas - Data Entry Clerk
Madisonville, TX, 04/2012 - 08/2012
  • Assisted customers in placing produce orders for delivery through Thyme 9 data entry software.
  • Processed orders via fax, email, voicemail and live calls utilizing ShoreTell Phone System, Microsoft Outlook, & Thyme 9. Handled product returns and invoice adjustments.
  • Regularly interacted with various departments such as Buyers & Sales, Transportation & Shipping, Accounting, etc. to resolve customer service issues akin to special order items, missing product, and extra deliveries.
  • Remained continually familiar with limited time products and sales to keep customers well informed; Provided courtesy calls to remind customers of order placement.
Marcus Corporation - Daycare Assistant
Pickerington, OH, 06/2011 - 11/2011
  • Exhibited high degree of reliability in operating responsibly for the safety and wellbeing of children by remaining attentive to classroom surroundings.
  • Successfully worked independently even in high pressure situations.
  • Managed and maintained the classrooms, play areas, equipment, supplies, etc.
  • Exemplified skillful communication and coordination with children at their level of comprehension while responding with patience and understanding.
  • Assisted in the design and implementation of innovative activities, teaching aids, policies and systems.
Ryla Teleservices - Suitability Clerk & US Census Interviewer - Contracted
City, STATE, 02/2010 - 06/2010
  • Carried out various hiring functions by working with candidates to complete and submit suitability applications for the U.S. Census Bureau 2010 Census.
  • Performed routine clerical tasks required in the collection, control, review, and processing of personnel for approximately 300+ employees.
  • Successfully performed duties of Notary Public such as verifying, approving, and signing official documents.
  • Handled and maintained confidential recruiting files and administrative records.
  • As US Census Interviewer (Call Center), consistently greeted respondents in a courteous, friendly, and professional manner.
  • Conducted highly scripted interviews; followed scripts verbatim per agreed upon procedures.
  • Accurately captured response data displaying knowledge of office, Internet and Word Processing software.
  • Effectively and appropriately overcame refusals, resistance or objections to completing respondent interviews.
  • Daily exhibited attributes such as strong listening, creative, articulate and quick response skills; also exhibited a keen sense of observation, and solid problem solving skills thereby effectively and amiably minimizing conflict.
Adecco Staffing Agency - Staffing Agent
City, STATE, 06/2008 - 01/2010

Worked for several different companies and held a variety of office and customer service positions such as:

  • Analytical Data Entry Clerk within Penn State University laboratories; Receptionist for Chiropractic offices; Inventory Auditor; Personal Assistant and Stenographer in university settings; Banquet Server or Waitress for various hotel and restaurant establishments.

The functions that I performed in these roles include:

  • Operated office telephone systems, successfully addressing customer inquiries and concerns; Directed calls and visitors to appropriate persons or offices by keeping abreast of routine and non-routine information.
  • Received and controlled incoming and outgoing mail, effectively routing them to the appropriate persons or offices for action in a timely manner.
  • Prepared and typed a variety of correspondence, reports, forms, requisitions, and legal documents etc.
  • Scheduled appointments; cataloged and maintained files, records, manuals, handbooks, and other such materials through data logging booklets, Microsoft Office 2007, and other programs.
  • Always attended to the request and needs of customers and guest with diligence and hearty customer service.

In these aforementioned positions I was incredibly productive and so well represented the agency that I quickly received recognition as one of the top and most requested agents.

Atherton Hotel - Front Desk Clerk
City, STATE, 10/2006 - 06/2008
  • Addressed guest with warm and friendly customer service especially when implementing conflict resolution skills.
  • Operated a multi-lined telephone system in order to greet customers, sell rooms or "upsell" specials, and book new reservations.
  • Continually performed various secretarial duties.
  • With precision, daily processed large financial transactions ranging from $0 - $1000+.
Community Involvement
  • Active part of core production team who organized and successfully produced two major Penn State University children’s theater productions – The Island of Anyplace by Charles Marz, The BFG by Roald Dahl.
  • Volunteer secretary to the Coordinator of Volunteers at the Atlanta Mission - an organization dedicated to ending homelessness since 1938.
  • Media Team ProPresenter & Host Team Hostess for Blueprint Church of Atlanta, GA
Additional Qualifications
  • Years of Study in English and Theatrical Arts at Penn State University has produced great proficiency in both written and oral forms of communication.
  • Efficient in data collection, data entry, and data distribution
  • Excellent in Public Speaking
  • Safety Oriented
  • Microsoft Office proficient
  • Able to lift 70+ lbs
  • Enjoy working as a part of a team, though able to work independently as called upon

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Resume Overview

School Attended

  • Pennsylvania State University

Job Titles Held:

  • Apprentice Teacher
  • Actor/Entertainer - Seasonal
  • Data Entry Clerk
  • Daycare Assistant
  • Suitability Clerk & US Census Interviewer - Contracted
  • Staffing Agent
  • Front Desk Clerk

Degrees

  • Bachelor of Arts

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