appraisal coordinator resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Successfully manages high volumes of loan documentation in fast-paced environments with demanding productivity, funding and customer satisfaction targets. Familiar with the mortgage loan process, credit, employment, debt to income, personal and residential histories. Comfortable working alone or with team members to accomplish tasks and enhance processes.

  • Ability to multi-task, prioritize and time manage.
  • Strong interpersonal, oral and written communication skills.
  • Time and Performance Management
  • Relationship Building
  • Ability to work autonomously under minimal supervision.
  • Remote Work Coordination
  • Confidence and Drive
  • Teamwork and Collaboration
02/2022 to 11/2022
Appraisal Coordinator Southwest Stage Funding Llc, Cascade Financial Services Chandler, AZ,
  • Collaborated with Appraisers, AMC Vendors, facility managers, and Sales/Operations.
  • Manage and prioritize caseload of appraisal orders.
  • Maintain workflow efficiency through LOS.
  • Create/maintain reports to track appraisal assignments from order date through final completion.
  • Maintain reports of branches and operation centers appraiser and/or AMC selections.
  • Maintain communication with appraisers and AMCs through vendor management.
  • Perform other duties and special projects as assigned.
  • Aid Processors, Underwriters, Loan Officers and Brokers in tasks associated with the appraisal ordering and management of conditions.
08/2020 to 01/2022
Sr. Loan Processor Certainty Home Loans El Paso, TX,
  • Communicated with customers via telephone and email to answer questions, process transactions and resolve issues.
  • Maintained complete confidentiality of submitted information according to release guidelines.
  • Performs data entry to update all internal computer systems and loan files with notes regarding all actions that affect the loan in accordance with company requirements.
  • Order and the review of title commiments, payoffs, appraisals, income documents, hazard insurance, and all supporting conditions for required standard compliance prior to underwriter submission.
  • Managed conditions sent from underwriting departments.
  • Checked approvals against established bank and government lending standards.
  • Reviewed and verified borrowers' income, credit reports and property appraisals to prepare documents for underwriting.
  • Maintained fast-paced schedule by consistently providing satisfactory application approval turnaround times.
  • Supported loan officiant and underwriter teams by ensuring timely, judicious and accurate loan processing.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Contacted credit bureaus, employers and other sources to check applicants' credit and personal references.
  • Attends regular pipeline meetings and system training updates.
  • Manages multi-state loan pipeline; coordinates pipeline management with Loan Consultant.
  • Escalates any fraud files to Risk Management Leadership Team.
12/2014 to 08/2020
Sr. Loan Processor Western Alliance Bancorporation Woodcliff Lake, NJ,
  • Manage a high volume pipeline of loan applications with the expectation to prioritize my workload to meet production goals, monitor rate locks, regulation reports as well as close loans in a timely manner.
  • Dedicated purchase/refinance loan processor, processed FHA, Fannie/Freddie loan types
  • Managed conditions sent from underwriting departments.
  • Filed completed packages quickly and efficiently.
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Scanned and uploaded loan and related documents into system.
  • Worked with third-party vendors to address and clear loan closing requirements.
  • Prepared and delivered loan documents to title and escrow teams.
  • Communicate effectively and efficiently with customers on required loan documentation and provide consistent status updates throughout the process on a regular basis through closing, while analyzing, defusing and resolving any customer service issues that may arise in a timely manner.
  • Order and review Appraisals, Verification of employment, and review title policies for clearance, loan payoffs, mortgage insurance and flood certificate to expedite the closing of loans.
  • Organizational and time management to prioritize workflows and ensure duties and projects are completed by deadlines
01/2013 to 12/2013
Underwriter (Site Closed) Lobel Financial Bellaire, TX,
  • Review overall loan and make a sound decision with calculated risk that all factors meet particular guidelines.
  • Maintain and meet all department goals for productivity, quality, and turnaround time.
  • Loan review decision-making skills that are backed by relevant details and research.
  • Determine the ability of a borrower to pay the loan back, the risk of default and if the loan file meets the program guidelines.
  • Reviewing and approving conditions, while maintaining the established underwriting guidelines; requesting overrides as needed.
  • Flexibility to respond to company needs during non-business hours and work overtime as needed.
  • Ability to function in a fast-paced environment, under short time constraints and within established deadlines.
  • Ability to work and make decision under stressful conditions
01/2010 to 01/2013
Sr Loan Processor (Site Closed) JP Morgan Chase City, STATE,
  • Obtained necessary loan conditions and demonstrated ability to manage workflow and priorities.
  • Verified income, payoffs, homeowners insurance, asset statements and verification of employment.
  • Handled outbound and inbound customer, vendor and banking center calls.
  • Submitted full loan application to underwriting review and understands all phases of the servicing process.
  • Proficient at pipeline management with emphasis on organizational and multi-tasking skills.
  • Continued to maintain knowledge of Fannie Mae & FHA loan origination documents.
  • Set the right expectations to customers and provided daily email communication to mortgage bankers.
  • Accountable for meeting department targets including closing dates, cycle time and customer satisfaction.
  • Possess a proven track record in high volume, fast paced environment.
03/2009 to 01/2010
Loan Processor Aerotek City, STATE,
  • Sr Loan Processor for JP Morgan Chase - hired in with fulltime offer –duties remain
2002- to 2008
Processing Mgr (Company Closed) Mortgage Institute Of Michigan City, STATE,
  • Supervise the loan production of process employees and support the maintenance of all projects. Oversee the processing dept. of preparation, review and overall loan information on all files.
  • 2nd audit review of all process information obtained to verify documents are met as required.
  • Set up, organize and maintain filing system with high confidentiality of borrower’s information and company policy/procedures.
  • Adhere processing team members were readily available as point of contact for customers.
  • Oversee loan status and processing of all files.
  • Complete and verify loan applications with original sources, employers, banks, landlords, etc.
Education and Training
Expected in 05/1997 to to
Bachelor of Arts: Liberal Arts And General Studies
Shaw University - Raleigh, NC

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Resume Overview

School Attended

  • Shaw University

Job Titles Held:

  • Appraisal Coordinator
  • Sr. Loan Processor
  • Sr. Loan Processor
  • Underwriter (Site Closed)
  • Sr Loan Processor (Site Closed)
  • Loan Processor
  • Processing Mgr (Company Closed)


  • Bachelor of Arts

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