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Appointment Setter Resume Example

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APPOINTMENT SETTER
Professional Summary

Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
  • Talented client relations manager
  • Skilled in call center operations
  • Customer interface expertise
  • Exceptional workflow management
  • Adheres to customer service procedures
  • Committed to maintaining data integrity
  • Strong problem solving aptitude
  • Customer service award
Work History
Appointment SetterAug 2012 - Mar 2013
One Source TalentTroy, MI
  • Call Center Representative with expertise providing customer support in high call volume environments.
  • Exceptional computer aptitude and telephone etiquette.
  • Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
  • S KILLS Skilled in call center operations Strong problem solving aptitude Exceptional workflow management Persuasive speaker Adheres to customer service procedures Talented client relations manager Effectively managed a high-volume of inbound and outbound customer calls.
  • Answered a constant flow of customer calls with up to 100 calls in queue per minute.
  • Met or exceeded service and quality standards every review period.
  • Developed all process controls and metrics for daily management of the Call Center.
CoordinatorNov 2000 - May 2010
Verizon WirelessSouthfield, MI
  • Effectively managed a high-volume of inbound and outbound customer calls.
  • Addressed and resolved customer product complaints empathetically and professionally.
  • Gathered and verified all required customer information for tracking purposes.
  • Defused volatile customer situations calmly and courteously.
  • Accurately documented, researched and resolved customer service issues.
  • Mastery of customer service management systems and databases.
  • Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
  • Resolved service, pricing and technical problems for customers by asking clear and specific questions.
  • Managed high call volume with tact and professionalism.
  • Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Education
GED: General Studies1987
Education for EmploymentMontgomery, AL
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Resume Overview

Companies Worked For:

  • One Source Talent
  • Verizon Wireless

School Attended

  • Education for Employment

Job Titles Held:

  • Appointment Setter
  • Coordinator

Degrees

  • GED : General Studies 1987

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