Appointment Setter Resume Example
Love this resume?Build Your Own Now
APPOINTMENT SETTER
Professional Summary
Call Center Representative with expertise providing customer support in high call volume environments. Exceptional computer aptitude and telephone etiquette.
Skills
|
|
Work History
Appointment SetterAug 2012 - Mar 2013
Leaffilter North, LlcCharlotte , NC
Leaffilter North, LlcCharlotte , NC
- Call Center Representative with expertise providing customer support in high call volume environments.
- Exceptional computer aptitude and telephone etiquette.
- Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving.
- S KILLS Skilled in call center operations Strong problem solving aptitude Exceptional workflow management Persuasive speaker Adheres to customer service procedures Talented client relations manager Effectively managed a high-volume of inbound and outbound customer calls.
- Answered a constant flow of customer calls with up to 100 calls in queue per minute.
- Met or exceeded service and quality standards every review period.
- Developed all process controls and metrics for daily management of the Call Center.
CoordinatorNov 2000 - May 2010
Korn/Ferry InternationalVirginia Beach , VA
Korn/Ferry InternationalVirginia Beach , VA
- Effectively managed a high-volume of inbound and outbound customer calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Accurately documented, researched and resolved customer service issues.
- Mastery of customer service management systems and databases.
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
- Managed high call volume with tact and professionalism.
- Oversaw call center employees to ensure customer satisfaction goals were consistently met.
Education
GED: General Studies1987
Education for EmploymentCity, State
Education for EmploymentCity, State
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Word choice
- Measurable results
- Clear contact info
- Typos
Resume Overview
School Attended
- Education for Employment
Job Titles Held:
- Appointment Setter
- Coordinator
Degrees
- GED : General Studies 1987
Similar Resumes
