Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Career Overview

Customer Focused, Results Oriented Application Support Specialist with Racine Unified School District

Productive Implementations Based on District Enterprise Level Needs

  • Identity Management System within existing AD environment
  • Microsoft Business Intelligence DS, SQL Integration Services development and deployment
  • SQL Server data-warehouse development and implementation
  • ELT Planning, development and deployment of data-warehouse
  • Microsoft Access and SQL Server administration on various enterprise level databases used for student and employee data management
  • PowerShell API and TSQL development
  • Server environment development for various software implementations using Windows 2003, 2008, 2008R2, 20012 and Linux SUSE
  • On-line technology development and deployment - vendor specific account automation development and management
  • Web Help Desk configuration and integration into phone system for automatic ticket generation on all contacts to the Call Center
  • Edulog transportation system configuration and maintenance
  • Microsoft Active Directory Federation Services development and implementation for vendor specific secure identity management
  • EFI Digital Storefront planning, development, implementation and customization
  • Cisco UCCX and CUMBE phone integration, project management and maintenance for all Call Center and School Data staff along with integration into Web Help Desk software
  • Business professional and manager
  • Strong Analytical Skills
  • Project Management
  • Collaboration with Business Professionals and Customer End Users
  • Dedicated and Persistent Problem Solving
  • Management Experience
  • Call Center Experience and Development
  • Design, Programming and Deployment
  • SSIS, BIDS Development
  • Database Administration
  • Windows Enterprise Implementations

Strategy and Planning

  • Developed and deployed identity management solution saving dozens of people hours per week
  • Planned, configured and Implemented Call Center Web Help Desk to Track all support calls through email, voicemail, live calls or walk-ins
  • Established policies and procedures for deploying Print Shop application
  • Coordinated with Call Center staff on implementation of Web Help Desk application


  • Started and built two technically oriented photographic industry companies
  • Hired, evaluated and managed employees
  • Won many regional as well as national awards in the advertising and photographic industry

Operational Management

  • Identified, recommended and prioritized applications in conjunction with district leaders and department managers
  • Developed, coded, installed, tested, debugged and documented applications for the district

Team Collaboration

  • Brainstormed development in a team environment with results driven goals
  • Defined skill sets for specific projects

Team Leader

  • Delivered a team based collaborative solution for Web Help Desk, employing vision, design, development, implementation and testing

Work Experience
Application Support Specialist, 04/2007 to Current
Trimble Navigation Limited IncAk, AK,

Outlined in detail throughout this resume

President, 07/2002 to 08/2007
CotopaxiPark City, UT,

Consulting for the photographic imaging industry and later computer services.

President , 02/1992 to 04/2001
CotopaxiSalt Lake City, UT,

Commercial, Professional Digital Photographic lab services with clients throughout southeastern Wisconsin and northern Illinois.

President, 03/1979 to 02/2000
CotopaxiPark City, UT,

Commercial, Professional Conventional Photographic lab services with clients throughout southeastern Wisconsin and northern Illinois.

Education and Training
Associate of Applied Science: Information Technology Network Specialist, Expected in 2007
Gateway Technical College - Racine, WI

Various certification courses and exams over the past 10 years:

  • Microsoft Certified Technical Specialist
  • SQL Server Development and Maintenance
  • Apple Certified Professional
  • Microsoft Certified Professional
  • Security +
  • Linux +
  • Network +
  • A+

Started and built two technically based photographic industry companies. The first in 1979 and a second, related satellite operation in 1992 , implementing newly expanding technologies for use in business office as well as production environments. I managed several employees throughout and had 3 employees with the companies for over 12-15 years. Oversaw and managed all aspects of building progressive and expanding commercial companies. While that does not technically qualify as a higher degree achievement, I believe it earns merit for at least an equivalent bachelors degree.

Technical Skills

Brief summary of technical knowledge and experience:

  • SQL Server database development and maintenance
  • SQL Server Integrated Services development
  • SQL Server Business Intelligence development studio
  • Microsoft Identity Lifecycle Manager development
  • Active Directory Federated Services development
  • Visual Studio .NET
  • Powershell, Visual Basic and cURL scripting
  • API development
  • Cisco Unified Communications and Contact Center experience
  • Linux SUSE deployment

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School Attended

  • Gateway Technical College

Job Titles Held:

  • Application Support Specialist
  • President
  • President
  • President


  • Associate of Applied Science

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