- Montgomery Street, San Francisco, CA 94105
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Customer Focused, Results Oriented Application Support Specialist with Racine Unified School District
Productive Implementations Based on District Enterprise Level Needs
- Identity Management System within existing AD environment
- Microsoft Business Intelligence DS, SQL Integration Services development and deployment
- SQL Server data-warehouse development and implementation
- ELT Planning, development and deployment of data-warehouse
- Microsoft Access and SQL Server administration on various enterprise level databases used for student and employee data management
- PowerShell API and TSQL development
- Server environment development for various software implementations using Windows 2003, 2008, 2008R2, 20012 and Linux SUSE
- On-line technology development and deployment - vendor specific account automation development and management
- Web Help Desk configuration and integration into phone system for automatic ticket generation on all contacts to the Call Center
- Edulog transportation system configuration and maintenance
- Microsoft Active Directory Federation Services development and implementation for vendor specific secure identity management
- EFI Digital Storefront planning, development, implementation and customization
- Cisco UCCX and CUMBE phone integration, project management and maintenance for all Call Center and School Data staff along with integration into Web Help Desk software
- Business professional and manager
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Strategy and Planning
- Developed and deployed identity management solution saving dozens of people hours per week
- Planned, configured and Implemented Call Center Web Help Desk to Track all support calls through email, voicemail, live calls or walk-ins
- Established policies and procedures for deploying Print Shop application
- Coordinated with Call Center staff on implementation of Web Help Desk application
Leadership
- Started and built two technically oriented photographic industry companies
- Hired, evaluated and managed employees
- Won many regional as well as national awards in the advertising and photographic industry
Operational Management
- Identified, recommended and prioritized applications in conjunction with district leaders and department managers
- Developed, coded, installed, tested, debugged and documented applications for the district
Team Collaboration
- Brainstormed development in a team environment with results driven goals
- Defined skill sets for specific projects
Team Leader
- Delivered a team based collaborative solution for Web Help Desk, employing vision, design, development, implementation and testing
Trimble Navigation Limited Inc – Ak, AK,
Outlined in detail throughout this resume
Cotopaxi – Park City, UT,
Consulting for the photographic imaging industry and later computer services.
Cotopaxi – Salt Lake City, UT,
Commercial, Professional Digital Photographic lab services with clients throughout southeastern Wisconsin and northern Illinois.
Cotopaxi – Park City, UT,
Commercial, Professional Conventional Photographic lab services with clients throughout southeastern Wisconsin and northern Illinois.
Gateway Technical College - Racine, WI
Various certification courses and exams over the past 10 years:
- Microsoft Certified Technical Specialist
- SQL Server Development and Maintenance
- Apple Certified Professional
- Microsoft Certified Professional
- Security +
- Linux +
- Network +
- A+
Started and built two technically based photographic industry companies. The first in 1979 and a second, related satellite operation in 1992 , implementing newly expanding technologies for use in business office as well as production environments. I managed several employees throughout and had 3 employees with the companies for over 12-15 years. Oversaw and managed all aspects of building progressive and expanding commercial companies. While that does not technically qualify as a higher degree achievement, I believe it earns merit for at least an equivalent bachelors degree.
Brief summary of technical knowledge and experience:
- SQL Server database development and maintenance
- SQL Server Integrated Services development
- SQL Server Business Intelligence development studio
- Microsoft Identity Lifecycle Manager development
- Active Directory Federated Services development
- Visual Studio .NET
- Powershell, Visual Basic and cURL scripting
- API development
- Cisco Unified Communications and Contact Center experience
- Linux SUSE deployment
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School Attended
- Gateway Technical College
Job Titles Held:
- Application Support Specialist
- President
- President
- President
Degrees
- Associate of Applied Science
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