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Application Support Analyst resume example with 12+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

    Straight out of high school I joined the mortgage industry in the interest of helping people, it was a great experience, and contributing to people achieving there dream of owning a home was invaluable, however After a few years, I grew restless of having a desk job and wanted more of what the world had to offer, so I joined the Navy. The Navy allowed me to expand my horizons in so many ways.  I met many interesting people, took in different culture, and achieved a perspective I couldn't have gotten any other way, all while I learned the value or hard work and perseverance. My time in the navy allowed me to gain experience leading hundreds of my peers and everything from charity events to combat exercises.

     Upon leaving the Navy, I decided to use my new technical knowledge, coupled with my past experience with mortgage, and got a job as an application support specialist at LoanDepot, where I am able to be the central hub of so many IT facets, including, Database management, Software Development, Technical Troubleshooting, and ITIL Standards.

     I am hungry to learn and grow even still, and it is the number one thing that drives me. I excel at finding create solutions to Unique problems, and find a deep sense of accomplishment in making the Impossible, Possible. I Enjoy working in a Diverse Team, and like to be challenged. Given the opportunity, I always impress.

Skills
  • Database design
  • Database Administration
  • Expert in SQL
  • Visual Studio
  • Microsoft Office
  • Expert in Empower
  • Proficient in Citrix
  • Windows and Linux
  • Technical specifications creation
  • Excellent problem-solving abilities
  • Excellent communication skills
  • Enterprise technologies
Work History
Loan Depot - Application Support Analyst
Pittsburgh, PA, 07/2011 - 05/2017

    I operate as a second Tier Technician for In-house and third party Software, including Empower, Microsoft Office, Telecommunications. I Regularly use Microsoft Management Studio 2014, Visual Studio 2015 and Active Directory. I also assist in testing for Releases to insure Seamless updates. I work With SQL, and C# to troubleshoot, and automate Repetitive processes.


    In my time hear I have accomplished the following:

  • Coordinated with systems partners to finalize designs and confirm requirements.
  • Diagnosed and troubleshooted Windows processing problems and applied solutions to increase company efficiency.
  • Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff.
  • Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
  • Streamlined and enhanced the corporate accounting and operations system.
  • Consistently met deadlines and requirements for all production work orders.
  • Advocated for end-users to perform testing and problem analysis for server, desktop and IT infrastructure work.
Altabancorp - Cryptologic Technician Technical Petty officer Third Class
Sandy, UT, 10/2007 - 10/2011
Click to edit position descriptionI was a Cryptologic Technician. My duty was to perform a variety of specialized jobs associated with the collection and processing of airborne, ship borne, and land-based radar signals. Systems that produce high-power jamming signals used to deceive electronic sensors and defeat radar guided weapons systems. Additionally, intelligence derived from collection and processing update national databases, which are crucial to tactical and strategic units throughout the world.
Americas Mortgage Specialist - Loan Officer
City, STATE, 07/2004 - 09/2007
Sales and customer service. Extensive knowledge of lenders (Apaper Subprime) pricing Fannie May, Freddy Mac FHA also processing and requirements for all types of loan programs. Knowledge of programs Calyx Point, Microsoft Office, Word, Excel, Encompass and extensive. Knowledge of lender website pricing and submission

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Resume Overview

School Attended

    Job Titles Held:

    • Application Support Analyst
    • Cryptologic Technician Technical Petty officer Third Class
    • Loan Officer

    Degrees

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