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application support analyst resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

EMR Support Analyst and Physician Liaison with ample years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific healthcare related goals to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems. Developing and supporting successful solutions from the beginning stages to the end while incorporating a wide range of technologies to effectively enhance bottom-line performance.

Skills
  • Epic Hyperspace
  • Cerner Millennium
  • Business/Modeling Tools: Windows 10, Skype, WebEx, SharePoint, and Microsoft Office Suite (PowerPoint, Excel, Word)
  • Ticketing System: Zendesk, ServiceNow, and Jira
  • E-Learning modalities and mobile interactive solutions
  • Nuance Dragon Medical One
  • Adobe Captivate
  • Health Level 7 (HL7)
  • SQL Query
  • Data Analysis
  • Project Management
  • Operations management
Education
University Of Illinois At Urbana-Champaign Champaign, IL Expected in 05/2018 Bachelor of Arts : Economics - GPA :
Work History
Loan Depot - Application Support Analyst
Plymouth, MA, 12/2018 - 03/2021
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
  • Successfully re-designed and built the charge services solution to fit the customer's needs as they migrated to Cerner Millennium.
  • Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
  • Developed and maintained effective client communications to guarantee client satisfaction and improve client retention.
  • Collaborated with developers, analysts and project managers to expedite incident resolutions.
  • Analyzed and troubleshot integration issues related to system configuration, data, maps and workflows.
Kuresmart Pain Management - Application Specialist & Trainer
Glen Burnie, MD, 12/2017 - 12/2018
  • Developed team communications and information for all Epic Hyperspace related things
  • Managed quality assurance program including on site evaluations, internal audits and customer surveys
  • Tested and ensured interoperability between workstations/printers and Partners of Epic Hyperspace system in production environment
  • Ensured that resolutions were found for workstation and printer mapping issues
  • Coordinated efforts with a small team to assess over 3000 workstations within the network
  • Discussed testing strategies with project management to improve processes
  • Developed critical documentation and guides for best practice distribution
Gallagher & Associates - Physician Liaison
City, STATE, 06/2016 - 05/2017
  • Successfully performed Physician training with over 300 end users
  • Coordinated lesson plans and design of curriculum and created training schedule
  • Provided individual training for providers on functionality of Epic and integrating workflow in system
  • Created multimedia presentations including video and text- sync’d depositions for enhanced understanding
  • Traveled to different locations to provided extensive on-site training at different facilities
  • Created study guides for physicians and also worked on updating tip sheets
  • Managed updates and feedback between end users and management
United Health Systems Inc. - Help Desk Lead Support Specialist
City, STATE, 03/2013 - 06/2016
  • Managed the ticketing system for service requests and incidents through the system ServiceNow.
  • Helped troubleshoot and resolve tickets that come through the United Health Support teams and medical providers.
  • Analyzed and implemented hardware devices such as Workstations, iOS and Android devices, and peripherals
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems using test scripts, personal expertise and probing questions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.

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Resume Overview

School Attended

  • University Of Illinois At Urbana-Champaign

Job Titles Held:

  • Application Support Analyst
  • Application Specialist & Trainer
  • Physician Liaison
  • Help Desk Lead Support Specialist

Degrees

  • Bachelor of Arts

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