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application specialist executive assistant resume example with 9+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Proficient in providing primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals. Flexible hard worker ready to learn and contribute to team success.

Skills
  • Application and server monitoring
  • Application implementation
  • Product configuration
  • IT support
  • Network applications
  • Product demonstrations
  • Systems software
  • Technical support
  • Test plan execution
  • Application installation
  • Project documentation
  • Capacity and scalability planning
  • Active Directory
  • Microsoft Office
  • Microsoft Azure Cloud computing
  • Network configuration and support
  • Customer service specialist
  • Self-starter
  • Agile work processes
  • Training & Development
  • Working collaboratively
  • Creativity
  • MS Office (Excel, PowerPoint, Outlook, Work, Publisher)
  • Interpersonal Skills
  • File and Record Management/Data Entry
  • Administrative Skills
  • Teamwork Skills
  • Written & Verbal Communication Financial payment processing
Experience
08/2018 to Current Application Specialist/Executive Assistant Toyota Of El Cajon | Santee, CA,
  • Developed technical concepts, system designs and project presentation kits for major applications.
  • Planned and oversaw set-up process from installation to configuration.
  • Identified and took corrective action to solve problems with application systems.
  • Offered go-live support during critical activation period for smooth implementation.
  • Designed training materials and reference guides for end-users.
  • Trained staff and users to work with computer systems and programs.

· Proven experience providing customer support with busy window industry calls

· An unwavering commitment to customer service, with the ability to build productive relationships, resolve issues and win customer loyalty

· Strategic relation and partnership-building skill- listen attentively, solve problem creatively and used tact and diplomacy to achieve win-win outcomes

· Assisted management with booking appointments and notes for meetings

· Maintaining comprehensive and accurate records

· Organize and prepare for meetings, including gathering documents and attending to logistics of meetings

· Maintain the Directors calendar, including scheduling meetings, appointments, speaking engagements, and travel (may include domestic and international) arrangements. Exercise discretion in committing time and evaluating needs.

· Assist with project management team organizing activities and processes including project planning, intake, prioritization, initiation, execution, and training; as well as in fostering collaboration of end-users and key stakeholders.

· Serve as a primary point of contact between Directors, and direct reports, including helping to coordinate the work of the different groups and providing administrative support for meetings.

· Assist the Directors in the development of presentations and white papers for internal and external audiences.

· Use discretion to determine priority of matters of attention for the Directors; redirect matters to staff to handle, or handle matters personally, as appropriate.

· Keep the CIO advised of time-sensitive and priority issues, ensuring appropriate follow-up.

· Prepare, reconcile, and submit expense reports.

· Maintain paper and electronic filing systems.

· Maintain confidential and sensitive information.

· Attend meetings and take notes of discussion; prepare the initial draft of minutes and summaries.

· Complete a variety of special projects including creating PowerPoint presentations, financial spreadsheets, special reports, and agenda material.

03/2016 to 06/2018 Service Advisor Cuso Financial Services, L.P. | Fullerton, CA,

· Initiates automotive services and repairs by ascertaining performance problems and services requested.

· Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer rapport and records.

· Develops estimates by costing materials, supplies, and labor.

· Calculates customer’s payment, including deductibles.

· Prepares repair orders (RO) and obtains approval signatures and enters RO into service database system.

02/2015 to 10/2016 Customer Service Representative Cuso Financial Services, L.P. | Gainesville, FL,

· Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume

· Grew existing customer accounts through exceptional customer service and effective sales techniques

· Actively maintained and updated customer accounts

· Collected payments for jobs done

· Assisted with insurance companies on issues with jobs

01/2012 to 01/2014 Customer Service Representative Sykes Enterprises, Incorporated | City, STATE,

· Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.

· The document correctly the data base using the given tools to keep track of costumer’s request through data entry

· Meet established individual and team performance targets, including customer service, productivity, and quality standards.

· Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.

Education and Training
Expected in 12/2021 to to Bachelor of Science | Accounting University of Phoenix, Phoenix, AZ, GPA:

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Resume Overview

School Attended

  • University of Phoenix

Job Titles Held:

  • Application Specialist/Executive Assistant
  • Service Advisor
  • Customer Service Representative
  • Customer Service Representative

Degrees

  • Bachelor of Science

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