application solutions analyst mychart ambulatory special projects team resume example with 20+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA94105
:
Summary
Highly motivated, detail-oriented IT professional with over 9 solid years of experience as an Epic Certified Applications Analyst implementing and optimizing EHR software. Five additional years of experience in providing direct patient care as a nurse in intensive care, emergency room, telemetry, behavioral medicine, and medical surgical units. A unique combination of IT implementation and IT support experience in the healthcare and manufacturing fields. Exceptional capacity for multitasking offering an array of skills in Epic systems, end user training, presentations, and streamlining workflows in the fast paced healthcare environment.
Skills
Epic MyChart Certified
Epic Ambulatory Certified
EpicCare Link (Certification in process)
Strong analytical skills
Project management
Strong collaborative skills
Optimizing applications
Testing
Excellent problem solving skills
Optimizing and performance tuning
Systems analysis and design
Ā Mobile devices
System Upgrades
Ā Analytical thinker
Ā Dependable
Ā Flexible
Build, test, implement, train, and troubleshoot Epic software
Manage large projects working with clients, analysts, and programmers to identify requirements, develop a plan and implement functionality
teaching and go live support at multiple hospitals
End user experience as a nurse using multiple EHR systems including Epic, Meditech and Eclipsys Sunrise Clinical Manager
Superior organizational and communication skills
Strong presentation skills
Excellent investigation and problem solving abilities
Ā
Strong collaborative skills
Technical help desk experience
utilize comprehensive product knowledge, combined with patience, determination, and persistence to troubleshoot client issues and ensure 100% customer satisfaction
Education and Training
EPICVerona, WisconsinExpected in ā āCourses completed
*Completed requirements for Epic Certification in MyChart
*Completed requirements for Epic Certification in EpicCare Ambulatory
*EpicCare Link (Epic Certification in process): - GPA:
Hondros CollegeAkron, OhioExpected in 05/06 ā ā: - GPA:
Central School of Practical NursingCleveland, OhioExpected in 04/03 ā āCertificate of Completion: - GPA:Completed all classroom requirements for the State of Ohio Department of Insurance in Accident & Health, Life & Variable Annuities. Licensed agent in the State of Ohio
Cuyahoga Community CollegeParma, OhioExpected in 2001 ā āCertificate of Completion - Licensed Practical Nurse: - GPA:Completed classroom and clinical requirement with merit roll status achieved throughout the program as well as received the Director's award for perfect attendance for the entire program Completed courses in business management as well as computer science
Experience
Common Spirit - Application Solutions Analyst - MyChart/Ambulatory Special Projects Team. Hot Springs, AR, 06/2015 - Current
Responsible for system configuration and build to further enhance system performance and patient experience with MyChart.
Build and implementation of new functionality (direct scheduling, questionnaires, patient entered flow sheets, etc.)
Perform regular maintenance, build, data analysis, testing, application support and problem resolution.
Successfully implemented new Radar Dashboards meeting organization initiatives to monitor MyChart performance and use.
Designated Epic Data Courier for Ambulatory build moves across the Epic software environments.
Epic Ambulatory build, support, optimization and troubleshooting assistance.
Epic Haiku and Canto application support.
EpicCare Link analyst providing application support and new practice implementation.
Prepare necessary designs and documentations for Change Requests.
Daily maintenance, support, build, data analysis, testing, debugging, audits and problem resolution.
Successful implementation of MyChart and specific new functionality across the Cleveland Clinic organization.
Teaching physicians and support staff on use and efficiency of patient portal.
MyChart analyst for Cleveland Clinic Canada and Lou Ruvo Center for Brain Health Las Vegas.
Project lead on the Message My Dr's Office roll out, implementing over 3000 providers.
Recipient of numerous individual Caregiver Appreciation Awards recognizing excellent technical assistance and customer service provided.
Team Caregiver Award for Teamwork awarded at 2nd Annual Caregiver Awards Ceremony.
William Backus Hospital - Consultant/Implementation Support Middletown, CT, 08/2007 - 10/2008
Teaching various EMR users including physicians, nurses, nurse techs, and secretaries the Epic functions, and workflows as related to specific positions.
Provide teaching and go live support of multiple Epic software modules at one of the world's top rated hospital systems.
Coordinate with nursing informatics and project analysts regarding any issues to be resolved in a timely manner.
First Assist Medical Staffing - Licensed Practical Nurse City, STATE, 02/2005 - 10/2008
Provide patient care in the emergency room, intensive care units as well as a variety of other settings including telemetry, medical-surgical, and step-down units in various hospital systems.
Experience in multiple healthcare systems EMR's and exposure to multiple clinical workflows and practices.
Cleveland Clinic Eastern Region - Huron Hospital - Licensed Practical Nurse City, STATE, 04/2003 - 10/2008
Provide patient care in a variety of settings including intensive care, telemetry, medical-surgical, step-down, and behavioral med unit.
Setup, tested, debugged, customized and implemented all modules of the manufacturing software package Avante by Epicor, designed to manage daily operations of a multi-million dollar pressure instrumentation company with a successful go live completed.
While with this company I also provided customer service and technical support on pressure instrumentation products as well as managed customer accounts.
Held key positions in foreign and domestic purchasing, inside sales, shipping/receiving and inventory management.
Skills
go live, analyst, business management, Caregiver, customer service, data analysis, debugging, documentation, inside sales, Insurance, inventory management, Director, Office, Radar, nursing, optimization, patient care, problem resolution, Project lead, purchasing, receiving, reporting, requirement, scheduling, shipping, Teaching, Teamwork, technical support, technical assistance, telemetry, troubleshooting, upgrades
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Resume Overview
School Attended
EPIC
Hondros College
Central School of Practical Nursing
Cuyahoga Community College
Job Titles Held:
Application Solutions Analyst - MyChart/Ambulatory Special Projects Team.
Clinical Analyst
Consultant/Implementation Support
Licensed Practical Nurse
Licensed Practical Nurse
Project Manager/Software Implementation
Degrees
Courses completed
*Completed requirements for Epic Certification in MyChart
*Completed requirements for Epic Certification in EpicCare Ambulatory
*EpicCare Link (Epic Certification in process)
Certificate of Completion
Certificate of Completion - Licensed Practical Nurse