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Application Solutions Analyst - MyChart/Ambulatory Special Projects Team. Resume Example

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APPLICATION SOLUTIONS ANALYST - MYCHART/AMBULATORY SPECIAL PROJECTS TEAM.
Summary
Highly motivated, detail-oriented IT professional with over 9 solid years of experience as an Epic Certified Applications Analyst implementing and optimizing EHR software. Five additional years of experience in providing direct patient care as a nurse in intensive care, emergency room, telemetry, behavioral medicine, and medical surgical units. A unique combination of IT implementation and IT support experience in the healthcare and manufacturing fields. Exceptional capacity for multitasking offering an array of skills in Epic systems, end user training, presentations, and streamlining workflows in the fast paced healthcare environment.
Skills
  • Epic MyChart Certified
  • Epic Ambulatory Certified
  • EpicCare Link (Certification in process)
  • Strong analytical skills
  • Project management
  • Strong collaborative skills
  • Optimizing applications
  • Testing
  • Excellent problem solving skills
  • Optimizing and performance tuning
  • Systems analysis and design
  •  Mobile devices
  • System Upgrades
  •  Analytical thinker
  •  Dependable
  •  Flexible
  • Build, test, implement, train, and troubleshoot Epic software
  • Manage large projects working with clients, analysts, and programmers to identify requirements, develop a plan and implement functionality
  • teaching and go live support at multiple hospitals
  • End user experience as a nurse using multiple EHR systems including Epic, Meditech and Eclipsys Sunrise Clinical Manager
  • Superior organizational and communication skills
  • Strong presentation skills
  • Excellent investigation and problem solving abilities
  • Strong collaborative skills
  • Technical help desk experience
  • utilize comprehensive product knowledge, combined with patience, determination, and persistence to troubleshoot client issues and ensure 100% customer satisfaction
Experience
Application Solutions Analyst - MyChart/Ambulatory Special Projects Team., 07/2015 to CurrentCompany Name － City, State
  • Responsible for system configuration and build to further enhance system performance and patient experience with MyChart.
  • Build and implementation of new functionality (direct scheduling, questionnaires, patient entered flow sheets, etc.)
  • Perform regular maintenance, build, data analysis, testing, application support and problem resolution.
  • Successfully implemented new Radar Dashboards meeting organization initiatives to monitor MyChart performance and use.
  • Designated Epic Data Courier for Ambulatory build moves across the Epic software environments.
  • Epic Ambulatory build, support, optimization and troubleshooting assistance.
  • Epic Haiku and Canto application support.
  • EpicCare Link analyst providing application support and new practice implementation.
  • Prepare necessary designs and documentations for Change Requests.
  • Ensured multiple successful upgrades completing build, documentation, training.
  • Troubleshooted and resolved web application issues escalated from customer support and other departments with a 100% success rate.
  • Responsible for implementation of new mainframe development project.
Clinical Analyst, 10/2008 to 07/2015Company Name － City, State
  • MyChart Team.
  • Daily maintenance, support, build, data analysis, testing, debugging, audits and problem resolution.
  • Successful implementation of MyChart and specific new functionality across the Cleveland Clinic organization.
  • Teaching physicians and support staff on use and efficiency of patient portal.
  • MyChart analyst for Cleveland Clinic Canada and Lou Ruvo Center for Brain Health Las Vegas.
  • Project lead on the Message My Dr's Office roll out, implementing over 3000 providers.
  • Recipient of numerous individual Caregiver Appreciation Awards recognizing excellent technical assistance and customer service provided.
  • Team Caregiver Award for Teamwork awarded at 2nd Annual Caregiver Awards Ceremony.
Consultant/Implementation Support, 08/2007 to 10/2008Company Name － City, State
  • Teaching various EMR users including physicians, nurses, nurse techs, and secretaries the Epic functions, and workflows as related to specific positions.
  • Provide teaching and go live support of multiple Epic software modules at one of the world's top rated hospital systems.
  • Coordinate with nursing informatics and project analysts regarding any issues to be resolved in a timely manner.
Licensed Practical Nurse, 02/2005 to 10/2008Company Name － City, State
  • Provide patient care in the emergency room, intensive care units as well as a variety of other settings including telemetry, medical-surgical, and step-down units in various hospital systems.
  • Experience in multiple healthcare systems EMR's and exposure to multiple clinical workflows and practices.
Licensed Practical Nurse, 04/2003 to 10/2008Company Name － City, State
  • Provide patient care in a variety of settings including intensive care, telemetry, medical-surgical, step-down, and behavioral med unit.
Project Manager/Software Implementation, 03/1994 to 02/2002Company Name － City, State
  • Setup, tested, debugged, customized and implemented all modules of the manufacturing software package Avante by Epicor, designed to manage daily operations of a multi-million dollar pressure instrumentation company with a successful go live completed.
  • While with this company I also provided customer service and technical support on pressure instrumentation products as well as managed customer accounts.
  • Held key positions in foreign and domestic purchasing, inside sales, shipping/receiving and inventory management.
Education and Training
Courses completed *Completed requirements for Epic Certification in MyChart *Completed requirements for Epic Certification in EpicCare Ambulatory *EpicCare Link (Epic Certification in process)EPIC － City, State
05/06Hondros College － City, State
Certificate of Completion:04/03Central School of Practical Nursing － City, StateCompleted all classroom requirements for the State of Ohio Department of Insurance in Accident & Health, Life & Variable Annuities. Licensed agent in the State of Ohio
Certificate of Completion - Licensed Practical Nurse:2001Cuyahoga Community College － City, StateCompleted classroom and clinical requirement with merit roll status achieved throughout the program as well as received the Director's award for perfect attendance for the entire program Completed courses in business management as well as computer science
Skills
go live, analyst, business management, Caregiver, customer service, data analysis, debugging, documentation, inside sales, Insurance, inventory management, Director, Office, Radar, nursing, optimization, patient care, problem resolution, Project lead, purchasing, receiving, reporting, requirement, scheduling, shipping, Teaching, Teamwork, technical support, technical assistance, telemetry, troubleshooting, upgrades
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Resume Overview

School Attended

  • EPIC
  • Hondros College
  • Central School of Practical Nursing
  • Cuyahoga Community College

Job Titles Held:

  • Application Solutions Analyst - MyChart/Ambulatory Special Projects Team.
  • Clinical Analyst
  • Consultant/Implementation Support
  • Licensed Practical Nurse
  • Project Manager/Software Implementation

Degrees

  • Courses completed *Completed requirements for Epic Certification in MyChart *Completed requirements for Epic Certification in EpicCare Ambulatory *EpicCare Link (Epic Certification in process)
    05/06
    Certificate of Completion : 04/03
    Certificate of Completion - Licensed Practical Nurse : 2001

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