Seasoned leader who motivates and mentors' employees and encourages skill development. Ability to effectively communicate technical issues to a variety of constituents, both technical and non-technical. Maintains and grows strong relationships across business lines and with C-level executives.
Analytical and proactive analyst with over 20 years of experience. Process architect who excels in managing technical incidents and supporting global organizations. Extensive experience aligning business drivers with effective IT solutions. Demonstrated ability to increase company productivity and efficiency by eliminating chronic problems. Able to manage multiple resources in complex technology crises.
Expertise in priority incident management, process development and service management implementation. Skilled troubleshooter focused on identifying and resolving root cause.
Companies Worked For:
Job Titles Held: