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Application Development Support Analyst (Promoted) Resume Example

Resume Score: 90%

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APPLICATION DEVELOPMENT SUPPORT ANALYST (PROMOTED)
Summary
Seeking experience and expanding my horizon for more knowledge in the IT world. A very hard and motivated worker and is willing to go the mile to learn and improve on what I lack. Also technical support professional with extensive IT background. Enjoys troubleshooting to find solutions to technical issues. and knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication and organizational skills as a Desktop Support Engineer.
Skills
  • Microsoft Office 2010, 2012, and 2016 - Outlook, Excel, Word 
  • Troubleshooting proficiency
  • Exceptional telephone etiquette
  • Patient and diligent
  • Vast technical knowledge
  • Microsoft Office expert
  • Accomplished with mobile devices
Accomplishments
Exceeded monthly goals by successfully handling more than certain amount of calls and tickets per week.
Experience
10/2016 - Current
BJ's Wholesale Club - Westborough, MAApplication Development Support Analyst (Promoted)

·         Dealing with Club Support in troubleshooting Hobart Scales and Handheld Scanners.

Configuring and troubleshooting WFM aka Timeclocks for the clubs and home office. 

Using tools called E-PLUM (Invatron Systems Corp) to monitor and scales that is offline and troubleshoot to fix the issues. Also using a Hobart Comm tools to send down label pricing for the scale when the scale is wiped. 

​

06/2015 - 10/2016
BJ's Wholesale Club - Westborough, MAAssociate Security Administrator (Promoted)

Built and maintained successful relationships with service providers, dealers and consumers.·         Provide information security administration for corporate operating systems, databases and retail applications (including SAP), including multi-factor authentication practices.  ·         Participate in the implementation of Identity and Access Management procedures, providing input into requirements, design and support documentation. ·         Build, renew and maintain SOP's policies, procedures and user request forms ensuring accuracy. ·         Use current information security best practices to optimize the management and maintenance of a company wide access control program. ·         Respond to requests from business units to resolve access problems and accurately process user access requests, while adhering to corporate Information Security Standards, departmental procedures and Service Level Agreements, (SLA's). ·         Work with major operating systems (AIX, Linux, and Windows) and Oracle database platforms System Administrators and management to ensure appropriate access is granted for ID and report requests. ·         Perform monthly and quarterly IT audits on critical systems to determine access is appropriate and complies with PCI, SOX and Company guidelines.  Respond to requests from internal and external Auditors. ·         Perform File Level Permissions, Application Characteristics, and Segregation of Duties review and manage the onboarding of new applications into the reviews.  Manage the retention of related audit documentation.

05/2012 - 04/2015
BJ's Wholesale Club - Westborough, MADesktop Support Technician (Level 1, promoted to Level 2)

·   Setting up PCs/Laptops/printers for users at the home office. ·   Reimaging laptops/desktops using Ghost32 and SCCM. ·   Pushing software to clients through SCCM using Task Sequence. ·   Troubleshooting SCO at the club with Director Application. ·   Troubleshooting client's PC's using RDP and/or RC client. ·   Troubleshoot issues on club side for example Glory PC's, Printers, Membership PC's, Tire bay PC, Console PC, Asset Protection PC And GM PC's. ·   Familiar with SOS/AD/SCCM. ·   Managing and supporting all moves for the company.  ·   Upgrading MAC OS to Mavericks and supporting for the migration. ·   Upgrading PCs to Window 7 and supporting for the migration.

06/2009 - 06/2011
BJ's Wholesale Club - Westborough, MAHelp Desk Technician Level 2 (Permanent)

·   Troubleshooting with clients to help solve issues in a timely manner. ·   Work on an inventory night/Testing/Perishable Inventory. ·   Troubleshooting gas equipment. ·   Troubleshooting Self check out registers ·   Routing and setting an IP address for the printers at the clubs. ·   Resetting and unlocking passwords for clients. ·   Using S.O.S ticketing system. ·   Remote into users PC to help fix issues in a timely manner. ·   Open and close with the ACE system. ·   Sending out Inventory equipment's to club if needed. ·   Troubleshooting with client that is Unable to login remotely from home.

06/2008 - 06/2009
Ajilon Consulting - Marlborough, MAHelp desk Technician

·   Dealing with clients to help solve issues in a timely manner. ·   Remote Desktop into a client PC and help troubleshoot issues. ·   Remote Desktop into client PC to install/remove applications. ·   Creating/remove/and deleting a UNIX accounts. ·   Activating and set up profiles on Blackberry devices. ·   Troubleshooting MAC PC/laptops. ·   Using S.O.S ticketing system. ·   Using Remedy ticketing system. Format PCs/Laptop to stock for loaners emergency usages

09/2006 - 09/2008
BJs Wholesale Club - Westborough, MAHelp desk Technician Level 1 (permanent)

·   Troubleshooting with clients to help solve issues in a timely manner.·   Providing support during Cycle inventory night for clubs. ·   Troubleshooting gas equipment. ·   Troubleshooting Self check out registers. ·   Routing and setting an IP address for the printers at the clubs. ·   Resetting and unlocking passwords for clients. ·   Using S.O.S ticketing system.

Education and Training
June 2000
South High Community School - Worcester, MA, USHigh School Diploma
Quincy College - Quincy, MA, USWent for 2 years at this college from 2000 to 2002.
Quinsigamond College - Worcester, MA, USStudy for 1 year at this college from 2002 to 2003.
Skills
Active Directory, clients, fixing desktops, documentation, imaging Ghost and SCCM, Help desk, home office, Information Security, Inventory, IP, Laptops, MAC, MAC OS, Managing access, Excel, Microsoft Office, Outlook, Windows, Window XP,7,10, Microsoft Office 2008-2010, migration, operating systems, Oracle database, PC's, PCI, policies, Printers, retail, Routing, SAP, SCO, SLA, SOP, Desktop Support, Technician, Troubleshoot, Troubleshooting,
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • BJ's Wholesale Club
  • Ajilon Consulting
  • BJs Wholesale Club

School Attended

  • South High Community School
  • Quincy College
  • Quinsigamond College

Job Titles Held:

  • Application Development Support Analyst (Promoted)
  • Associate Security Administrator (Promoted)
  • Desktop Support Technician (Level 1, promoted to Level 2)
  • Help Desk Technician Level 2 (Permanent)
  • Help desk Technician
  • Help desk Technician Level 1 (permanent)

Degrees

  • High School Diploma

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