Application Analyst II Resume Example American Family Care, Inc.

APPLICATION ANALYST II

Professional Summary

Analyst with a focus on Healthcare and Information Technology seeking a position to develop and implement new innovative health technology improvement processes and procedures and to grow and expand in my knowledge in this role.

Education and Training

Bachelors of Science : Interdisciplinary Studies Health Information Management and Information Technology, PresentSullivan University － City, State, United States

Bachelors of Science in Interdisciplinary Studies with focus on Health Information Management and Information Technology. I have completed 110 credit hours with a Double Major and am on course to graduate in September of 2016.

Select One : Health Information management, 2014Indiana Technical University － City, State, United States

Health Information management prerequisites completed. Course work in Data management, coding, ICD-10, HIPPA, Compliance and Security of PHI.

Licensed Nurse in State of Kentucky # 2047554 : Nursing, 2011Galen College of Nursing － City, State, United States

Select One : General and Vascular Ultrasound, 1996Medical Careers Institute － City, State, United States

Coursework in Human Anatomy and Pathology, Chemistry and Physics, and Ultrasound Technologies

Skill Highlights

Efficient in Time Management
Self Starter
Excellent Communication Skills.
Access and Credentialing
Change Management and Control Processes
Critical thinking proficiency
Service Oriented

Proficient in Training for EHR/EMR
Application Implementations
Application Upgrades
Vendor Management
Ambulatory and Ancillary Application Support
Relationship and team building
Staff training and development

Professional Experience

Application Analyst II
April 2013 to August 2015American Family Care, Inc. － Smyrna , TN

Support of multiple Ambulatory and Ancillary Clinical Application systems.
Support and knowledge of Clinical Applications as follows ,EClinical Works EHR, GE Centricity EHR , Meditech , Truven/Micromedex 360, Chart Keeper, Allscripts EHR, ChartLogic EHR, Patient Keeper EHR, Allscripts ePrescribe, Morrisey Credentialing software, Elysium, Invision A2K, MD Valet EHR, IDX, Sovera, Dolby Fusion, Remedy 8.1 Incident Management System. Cerner, McKesson STAR, DR/PACS digital Radiography, Dragon software, and Citrix, VPN, Net Access, Vergence, XMatters.
Provides Level 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.
Establishes plans for supporting super-user groups.
Establishes direction for standardization of documentation and the integration of applicable standards and practices.
Leads evaluations of IT updates and revisions; establishes priorities and plans.
Ensures that maintenance releases are properly tested and quality assured prior to production.
Ensures adequate support for all applications and coordinates with the appropriate teams.
Leads incident management processes and escalates issues as appropriate.
Leads planning for installations of production application changes.
Ensures adequate documentation is provided to support training of applications.
Interfaces with vendors on maintenance release information gathering and planning and Project Planning.
Leads identification of continuous improvement opportunities and related projects
Completes assigned tasks as per defined project scope, time-lines, and budgets for implementations.
Works to prescribed methodologies for all project implementations.
Work on multiple implementations at any given time.
Leads coordination of the transition from implementation to production and application support.
Ensures new installations will integrate with the current application and data technical environment.
Ensures business and system processes and procedures are documented through the use of industry standard process flow and flow charting techniques.
Develop requirements specifications according to standard templates.
Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivery.
Provides input to application developers on business criteria that guides solution design decisions.
Apply subject matter expertise in business areas to assist in the redesign of business process to ensure success.
Train and educate end users and Physicians on systems functionality and capability.
Provide support and testing for Go-Lives and system upgrades. Participate in testing with Integration and Interface teams.
On-Call support of multiple Hospital Systems and Ambulatory Clinics.
Application Decommissioning Procedures.
Completion of CAPM Course provided by CHI.

Applications Analyst II
August 2012 to April 2013Cirrus Aircraft － Phoenix , AZ

Support of multiple Ambulatory and Ancillary Clinical Application systems.
Support and knowledge of Clinical Applications as follows ,EClinical Works EHR, GE Centricity EHR , Meditech , Truven/Micromedex 360, Chart Keeper, Allscripts EHR, ChartLogic EHR, Patient Keeper EHR, Allscripts ePrescribe, Morrisey Credentialing software, Elysium, Invision A2K, MD Valet EHR, IDX, Sovera, Dolby Fusion, Remedy 8.1 Incident Management System. Cerner, McKesson STAR, DR/PACS digital Radiography, Dragon software, and Citrix, VPN, Net Access, Vergence, and XMatters.
Provides Level 2 and 3 support for day-to-day production issues maintaining documentation in the appropriate tracking systems while adhering to prescribed escalation & change control procedures.
Establishes plans for supporting super-user groups.
Establishes direction for standardization of documentation and the integration of applicable standards and practices.
Leads evaluations of IT updates and revisions; establishes priorities and plans.
Ensures that maintenance releases are properly tested and quality assured prior to production.
Ensures adequate support for all applications and coordinates with the appropriate teams.
Leads incident management processes and escalates issues as appropriate.
Leads planning for installations of production application changes.
Ensures adequate documentation is provided to support training of applications.
Interfaces with vendors on maintenance release information gathering and planning and Project Planning.
Leads identification of continuous improvement opportunities and related projects
Completes assigned tasks as per defined project scope, time-lines, and budgets for implementations.
Works to prescribed methodologies for all project implementations.
Work on multiple implementations at any given time.
Leads coordination of the transition from implementation to production and application support.
Ensures new installations will integrate with the current application and data technical environment.
Ensures business and system processes and procedures are documented through the use of industry standard process flow and flow charting techniques.
Develop requirements specifications according to standard templates.
Acts as a liaison between technical staff and business subject matter experts in creating and refining business requirements.
Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and delivery.
Provides input to application developers on business criteria that guides solution design decisions.
Apply subject matter expertise in business areas to assist in the redesign of business process to ensure success.
Train and educate end users and Physicians on systems functionality and capability.
Provide support and testing for Go-Lives and system upgrades. Participate in testing with Integration and Interface teams.
On-Call support of multiple Hospital Systems and Ambulatory Clinics.
Application Decommissioning Procedures.
Completion of CAPM Course provided by CHI.

Clinical Applications Analyst
March 2012 to August 2012Center For Health Care Services － San Antonio , TX

Allscripts EMR support and training assistance in multi-site ambulatory provider system.
Worked with care providers to help optimize workflows and daily end user support.
Provided Level II and Level III end user support and assisted with preloading charts pre and post Go- live.
Formal training from Allscripts, and GE Centricity.
Workflow Analysis, Implementation, and participated in Go-lives for Physician Support.
Coordinated with appropriate teams to resolve issues.
Created new user profiles and verification of Physicians Licenses' Competent with Microsoft Office, Word, Excel, and PowerPoint, and Microsoft Live Meeting.

Ultrasound Technologist
May 2005 to June 2010Northwell Health － Shirley , NY

Responsible for performing patient exams and preparing exams for the Radiologist.
Trained in General and Vascular Ultrasound and Special Procedures.
Responsible for coordinating schedules with USA Scheduling for special procedures.
End user of the PACS system, digital radiology.
Responsible for training new staff on PACS system and preparation for exams to be put online for Radiologist and marked in the proper status to be viewed and read.
Maintaining the PACS gateway for old exams.
On-Call for the Emergency Department after department hours of operation.
Printing Patients exams on CD, or scanning in paper results, and uploading CD files from other facilities into the PACS system.
End user PIXIS System, gathering supplies for special procedures, informing Central supply of inventory issues and cost.
Responsible for training other new staff members on use of PIXIS and supply of materials.

Ultrasound Technologist
October 2001 to January 2003Northwell Health － Somers , NY

Responsible for performing patient exam and preparing exams for Radiologist online at home facility or direct exam to alternate location within the Inova system to be read.
Trained in General and Vascular Ultrasound and Special Procedures End user of the PACS system and facilitating exams online for the Radiologist at site.
Training new employees on use of PACS system and exam protocols and usage of the PACS system, maintenance of the PACS gateway.
On-Call for the Emergency Department after department hours of operations.

Ultrasound Technologist
February 1998 to October 2001Northwell Health － Southampton , NY

Responsible for performing patient exams and preparing exams for the Radiologist Specialized in Woman's Imaging and High Risk OB, Level II, and 3D ultrasound.
End user PACS system, digital radiology Maintenance of PACS gateway for exams Performing exams and Amniocentesis at Ambulatory sites and Physicians Office Proofreading Physician reports to check for mistakes from Dictate Voice- Recognition system software Dragon.

Skills

Microsoft Office Suite, Citrix, EClinical Works EMR, GE Centricity Group Management and EHR, Truven/MicroMedix 360 Care Mobile Clinical App, VPN, Allscripts EHR, Allscripts ePrescribe, Meditech, ChartKeeper EMR, ChartLogic EHR, MD Valet, Invision A2K, Sovera, McKesson STAR, Dolby Fusion, Morrissey Physician Credentialing , Patient Keeper EHR, Remedy 8.1 Ticketing System, DR PACS Digital Radiology, Active Directory, Vergence, Net Access.

Licensed Nurse, Med/Surg, Pediatrics, Wound Care, and Geriatrics

Ultrasound Technology use of GE, Siemens, ATL, SonoSite and Toshiba Equipment, also trained in EMG's, Special Procedures and Biopsy Procedures.

Resume Overview

School Attended

Sullivan University
Indiana Technical University
Galen College of Nursing
Medical Careers Institute

Job Titles Held:

Application Analyst II
Applications Analyst II
Clinical Applications Analyst
Ultrasound Technologist

Degrees

Bachelors of Science : Interdisciplinary Studies Health Information Management and Information Technology , Present
Select One : Health Information management , 2014
Licensed Nurse in State of Kentucky # 2047554 : Nursing , 2011
Select One : General and Vascular Ultrasound , 1996

Application Analyst II Resume Example

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