I am a highly accomplished, talented and skilled IT professional with sound knowledge of ITIL concepts and practices, technical support, with an extensive medical background. Excellent communication skills with very good customer service knowledge, seeking a technical position to utilize all my skills and proficiency.
•Monitor various internal servers (mail, web, database) using a Tivoli (TEC) monitoring tool.
•Paged out appropriate support groups to investigate server issues after performing Incident Management
•Problem Determination (Server down, application issues, hardware).
Exam Prep Courses for Project Manager Certification
Tools: Novell, Oracle, Siebel, ACT10, HP Openview, Ghosting, MS Word, Access, Power Point, MS Works, Outlook, Exchange, Internet Explorer, Timbuktu, Quick Books Pro, Microsoft TCP/IP, Lotus Notes, Telnet, PCAnywhere, , Clinical Workstation, Matkon, IDX, Healthstream, Tivoli, Care Manager, Ibex, Datagate, Egate, Terminal Services, User Manager, User Maintenance, Kronos, Putty, Cerner, Obix, ExactAccess, Single Sign On, Lawson 8.0.3, GE Centricity, Data Protector, Omni, Allscripts, Compliance Checker, Front Page, Dream Weaver, Photoshop, Adobe Acrobat, Citrix Server Administration and Metaframe, Windows Server 2003, TMA Systems, Lawson LSF9.0, Lawson Insight Desktop Client (LID), ACT 10.0, Active Directory, Magic Ticket Service, Computrition, Sequel Plus, FTP 32, Remedy Ticket Services, LDAP, Jtrack Ticket Services, ImageNow, VPN, SSMT, Allscripts EHR, Allscripts PPMS, Dragon (Nuance), Bomgar, WAND
Programming Languages: Visual Basic, HTML, Java
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