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Appliance Sales Specialist Resume Example

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APPLIANCE SALES SPECIALIST
Summary

Smart Appliance Sales Associate with knowledge in various brands and products. Highly trained employee known for promoting store incentives and delivering exemplary customer service.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.

Skills
  • High-end appliance knowledge
  • Interpersonal and written communication
  • Sales assistance
  • Insurance billing
  • Organization
  • Process improvement
  • Customer service
  • Communications
  • Relationship development
  • Problem resolution
  • Sales closing
  • Reports generation
  • Spanish speaking
  • Friendly and cheerful
  • Goal-oriented
  • Accomplished in relationship selling
  • Account management
  • Sales strategies
  • Approachable
  • Workload priorities
  • Merchandise restock
  • Heavy lifting
  • Loading and unloading
Experience
Appliance Sales SpecialistThe Home Depot | Yuma, AZ | May 2020-Current
  • Shared information on product features for various items to help customers make correct buying decisions.
  • Processed sales, warranties and service agreements quickly and efficiently to respect customer's time and to expedite sales associate's availability to next customer.
  • Encouraged purchase of warranty programs when buying appliances, helping boost overall sales.
  • Coordinated schedules with customers for appliance deliveries, and installations.
  • Discussed customer needs to understand preferences and proceeded to narrow down specific appliance recommendations.
  • Approached customers and asked open-ended questions to better understand buying needs and budgets.
  • Detailed latest promotions, sales incentives and rebates to share with customers, helping clients save on purchases.
  • Searched store inventory system using fhe first phone to verify availability of requested products.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Maintained department and showroom with neat and orderly displays.
Outbound Sales Call Center AgentAdvanced Call Center Technologies | San Luis, AZ | Aug 2019-Jan 2020
  • Provided every customer with professional and polite support for sales and service needs.
  • Completed many outbound sales and fundraising calls in or under seven minutes to prospective customers on behalf of client.
  • Refined and demonstrated excellent listening skills, asked probing questions, understood concerns and overcame objections.
  • Employed customer relationship management software to track and manage calls made by team members and to retain customer data.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.
  • Seized opportunities to upsell new product offerings to current customers and coached team to upsell.
  • Strengthened operational efficiencies by developing organizational filing systems for confidential customer records and reports.
  • Served needs of as many as 40 customers per shift, including collecting payments, tracking rewards and handling customer service issues.
  • Maximized customer satisfaction by handling more than 25 customer email and telephone interactions each day.
  • Processed customer account changes.
  • Improved service quality and increased sales by developing strong knowledge of company's products and services.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.
  • Shared detailed information regarding Internet, Mobile, Cable, and Landline options to help customers make decisions.
  • Liaised between customers and retail buyers to expedite orders and meet customer demands.
  • Diminished financial discrepancies and managed monetary transactions, including deposits and credit card transactions.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Assisted approximately 6 customers each hour with any of DTV services questions.
  • Maintained expert knowledge of client company products and services and equipped callers on team to successfully address 100% of customer questions.
Order PickerThe Home Depot | Yuma, AZ | Apr 2020-May 2020
  • Accurately keyed in data for packages into computer system using handheld scanners, averaging 10 packages per shift.
  • Used RF scanner to pick items from bins and complete orders.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Read orders to obtain item numbers and located merchandise in bins or on shelves.
  • Assembled boxes and stacked into columns for easy use by fellow packing and shipping team members.
  • Printed accurate labels and applied to boxes, crates and containers prior to shipment.
CashierThe Home Depot | Yuma, AZ | Jan 2020-May 2020
  • Provided assistance with purchases, locating items and signing up for rewards programs.
  • Processed returned items in accordance with store policy.
  • Helped customers find specific products, answering questions and offering advice.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Properly verified customer identification for alcohol or tobacco purchases.
  • Notified security of suspected theft, including descriptions of individuals and items stolen to help control store losses.
  • Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Worked closely with front-end staff to assist customers.
  • Received payments for store credits and issued receipts reflecting zero balances or additional payments required to bring accounts current.
  • Welcomed customers, offering assistance to help find necessary store items.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Processed customer payments quickly and returned exact change and receipts.
  • Resolved issues regarding customer complaints and escalated worsening concerns to FES (Front End Supervisor) and a few times to a store manager for remediation.
  • Monitored sidewalk sales events to protect products, added new merchandise and rang up purchases at outside registers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
  • Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
Education and Training
High School DiplomaPpep Tec - Cesar Chavez Learning Center | | San Luis, AZ | May 2019
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Resume Overview

Companies Worked For:

  • The Home Depot
  • Advanced Call Center Technologies

School Attended

  • Ppep Tec - Cesar Chavez Learning Center

Job Titles Held:

  • Appliance Sales Specialist
  • Outbound Sales Call Center Agent
  • Order Picker
  • Cashier

Degrees

  • High School Diploma

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