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JC
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Expertise in inventory management, customer service and inner-office operations.

Skills
  • Proficiency in MS Office 2010 (Word, Excel, PowerPoint, Access)
  • Adept in multi-tasking, ability to prioritize and meet deadlines
  • Strong communication skills, via active listening and conveyance of information
  • Knowledge of accounting procedures
  • Strong communication skills
  • Database
  • Documentation
  • Financial
  • Listening
  • Multi-tasking
  • Problem resolution
  • Collaboration
  • Planning
  • Critical thinking
  • Team building
  • Customer service
  • Microsoft Office
  • Relationship building
  • Reliable and trustworthy
  • Multitasking
  • Organizational skills
  • First Aid/CPR
  • Friendly, positive attitude
  • Troubleshooting
Experience
09/2019 to Current Appliance Sales Specialist Best Buy | El Cajon, CA,
  • Exceeded assigned goals for customer experience, service, revenue and productivity through upselling and cross-selling methods.
  • Maintained knowledge of products to educate customers on available appliance options and model variations.
  • Promoted company programs, including warranty sales and seasonal promotions to boost sales.
  • Greeted customers entering appliance showroom proactively and courteously.
  • Coordinated schedules with customers for appliance deliveries, and installations.
06/2017 to 09/2019 Retail Floor Recovery Associate (Part Time) Holy Name Medical Center | Closter, NJ,
  • Returned items to correct location on sales floor following established display requirements for appearance.
  • Kept gear and equipment in good working order to effectively support takeoff and landing operations.
  • Listened to customer concerns and resolved or requested help from other employees.
  • Coordinated any customer concerns with the appropriate staff member.
01/2011 to 05/2017 Meeting Administrative Assistant Richard Huss, Independent Education Consultant, | City, STATE,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Created and reviewed diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Managed accounts payables and receivables.
  • Handled inquiries from potential clients and promoted firm’s services.
  • Followed up on leads from past clients.
01/2010 to 12/2010 Medical Receptionist Drs. Eichkoff & Rowe | City, STATE,
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Prepared and sent financial statements to support bookkeeping functions.
  • Set up appointments for physician visits and procedures using calendar software.
  • Entered patient information, including insurance, demographic and health history into system to keep all records up-to-date.
  • Informed patients of financial responsibilities prior to rendering services.
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Updated group medical records and technical library to support smooth office operations.
  • Compiled physical and digital documents, charts and reports to meet business and patient need.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Straightened up waiting room to maintain neat and organized space.
Education and Training
Expected in 2012 Medical Administrative Assistant Training Program | Carroll Community College, Westminster, MD GPA:
Expected in Credentials and Licenses Certified Medical Administrative Assistant, National Healthcareer Association License # E8W6S6P6 | , , GPA:
Accomplishments
  • Received numerous awards for data entry productivity and accuracy As lead data entry operator, improved work completion time by 20%, through effective delegation of accounts to team members Consistently refined technical skills through continuing education.

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Resume Overview

School Attended

  • Carroll Community College

Job Titles Held:

  • Appliance Sales Specialist
  • Retail Floor Recovery Associate (Part Time)
  • Meeting Administrative Assistant
  • Medical Receptionist

Degrees

  • Medical Administrative Assistant Training Program
  • Credentials and Licenses Certified Medical Administrative Assistant, National Healthcareer Association License # E8W6S6P6

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