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appliance repair technician resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Reliable Appliance Repair Technician capable of working alone or as part of a team. Strong mechanical knowledge and excellent problem-solving skills with the motivation to learn different repair techniques and improve abilities. Seeking a dynamic position with room for growth.

Background in business management giving a unique perspective in managing projects effectively.

Skills
  • Troubleshooting faults
  • HVAC expertise
  • Sealed system components
  • Managing schedules
Experience
Appliance Repair Technician, 01/2019 - Current
Asurion Jeffersontown, KY,
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Tested appliance parts with hand instruments such as multimeters.
  • Removed, disassembled and fixed appliance parts.
  • Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
  • Managed work with little supervision.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.
Appliance Repair Technician, 01/2018 - 01/2019
Asurion Kankakee, IL,
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Repaired and serviced Sealed Systems, Refrigerators and Compact Air conditioning systems.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Tested appliance parts with hand instruments such as multimeters.
  • Ordered supplies, tools and equipment such as Refrigerant and Vulcan lock-tight consumable items for R600 units.
  • Removed, disassembled and fixed appliance parts.
  • Arranged and stored materials, machines, tools and equipment.
  • Managed product testing processes with staff engineers.
  • Read blueprints and repair manuals to identify mechanical problems and fix each in accurate manner.
  • Managed work with little supervision.
  • Ensured customer satisfaction by providing highest quality of products by ensuring all equipment was properly installed and working correctly.
  • Reviewed project drawings to perform installation activities according to specifications.
  • Counted and verified orders picked to ensure accuracy.
  • Retained clients and obtained referrals by promptly resolving customer complaints, providing value and ensuring quality.
  • Used hand tools to mount, install, and secure tools.
  • Repaired and contained kitchen equipment at designated restaurants to ensure restaurants were safe and functional.
  • Oiled and cleaned machines and added coolant to machine reservoirs.
  • Maintained tools, equipment and work sites.
  • Resolved product issues with manufacturers to maintain relationships with key producers and deliver quality repair services to customers.
  • Oversaw proper packaging of products.
  • Applied changes requested by designers, owners or inspectors to optimize work.
  • Exceeded customer product expectations by maintaining equipment to product quality products.
  • Troubleshooted electrical and mechanical defects for residential, commercial and industrial sites.
  • Processed work orders and prioritized jobs.
  • Worked overtime, including evenings and weekends, to respond to emergencies and fix unsafe conditions.
Appliance Repair Technician, 04/2016 - 01/2018
Asurion Kansas City, MO,
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Tested appliance parts with hand instruments such as multimeters.
  • Removed, disassembled and fixed appliance parts.
  • Arranged and stored materials, machines, tools and equipment.
  • Managed work with little supervision.
General Manager, 04/2013 - 04/2016
50 Floor Port Saint Lucie, FL,
  • Enhanced operational performance by developing effective business development strategies, systems and procedures.
  • Established clear performance goals and metrics for revenue, P&L, customer service and customer retention for each retail unit.
  • Designed sales and service strategies to improve revenue and retention.
  • Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
  • Formalized operational systems and procedures by developing and introducing employee handbook, detailed job descriptions and work-flow plans.
  • Implemented merchandising plans to drive profitability, collaborating with visual merchandising team to develop strategy.
  • Encouraged, trained and disciplined employees to maximize performance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Strategized long-term business needs while generating guest relations feedback for process improvements.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Streamlined operational efficiencies by coordinating staff development and succession planning.
  • Consistently complied with company policies and government regulations.
  • Tracked weekly sales to develop senior leadership reports for business development planning.
  • Mitigated regulatory risks by overseeing all compliance visits to ensure adherence to protocol.
  • Decreased costs by negotiating with vendors and suppliers for better prices.
  • Collaborated with communications team to create marketing communication plan to advance business branding and sales.
  • Increased employee efficiency 35% by adJessicag company focus and adding new vendors within first quarter of being hired.
  • Saved costs by managing shrink processes and inventory levels for corrective action planning.
  • Mitigated operational risk, compiling performance, financial, headcount and AUM data to forecast outlook.
  • Motivated and led team members to work together to achieve targets.
  • Performed daily tasks pertaining to customer accounts, including purchasing, sales and marketing to increase service and efficiency.
  • Facilitated business initiative rollout, marketing strategy development and procurement of goods from vendors.
  • Recruited, hired and trained high performing sales and support team while maximizing profitability by setting performance benchmarks for customer service, cost control, revenue, and profits.
Education and Training
GED: , Expected in 01/2004
-
Gadsden State Community College - Gadsden, AL
GPA:
Status -

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Resume Overview

School Attended

  • Gadsden State Community College

Job Titles Held:

  • Appliance Repair Technician
  • Appliance Repair Technician
  • Appliance Repair Technician
  • General Manager

Degrees

  • GED

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