Dedicated maintenance professional with 6 years of experience in appliance repair. Proficient in maintaining systems and correcting faults. Good diagnostic, prioritization and time management abilities.
Skills
Refrigeration understanding
Team management
Multitasking
Customer service
Relationship building
Troubleshooting faults
Sealed system components
Experience
01/2018 to Current
Appliance InstallerStandard Tv & Appliance – Beaverton, OR,
Removed, disassembled and fixed appliance parts.
Instructed customers on how to properly operate, care for and configure appliances.
Tested appliance parts with hand instruments such as multimeters.
Disassembled broken and defective equipment to facilitate repairs.
Tested appliance operation following installation to make adjustments for optimal performance.
Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
Measured and cut pipe to connect feeder lines and equipment to appliances.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
03/2017 to 01/2018
PlumberCalifornia Institute Of Technology – Pasadena, CA,
Installed and replaced water heaters, drain pipes and water supply lines.
Followed relevant codes, regulations and safety techniques.
Tested piping systems with water and air pressure to maintain balance and accuracy.
Installed and repaired gas lines and hot and cold water lines.
Performed pipe fabrication, installation and fitting according to proper specifications.
Cut openings in walls and floors to accommodate pipe and pipe fittings.
Identified and located required tools prior to starting each project.
Cut and beveled piping using cutting torches, saws and threading machines.
Installed and extended underground storm, sanitation and water piping systems to connect fixtures and plumbing.
06/2016 to 03/2017
Field ManagerClearesult, Inc. – Oconomowoc, WI,
Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
Created plans to help employees improve by tracking progress and sending results to HR personnel.
Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
Delegated work to staff, setting priorities and goals.
Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
Coached staff on strategies to enhance performance and improve customer relations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
Coordinated work of 6 employees by offering clear direction and motivational leadership.
02/2014 to 03/2016
Appliance InstallerStandard Tv & Appliance – Portland, OR,
Instructed customers on how to properly operate, care for and configure appliances.
Tested appliance operation following installation to make adjustments for optimal performance.
Measured and cut pipe to connect feeder lines and equipment to appliances.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated leadership by making improvements to work processes and helping to train others.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Expected in
Bachelor of Science: Kinesiology Navarro College - Corsicana, TX GPA:
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