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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated maintenance professional with 6 years of experience in appliance repair. Proficient in maintaining systems and correcting faults. Good diagnostic, prioritization and time management abilities.

Skills
  • Refrigeration understanding
  • Team management
  • Multitasking
  • Customer service
  • Relationship building
  • Troubleshooting faults
  • Sealed system components
Experience
01/2018 to Current
Appliance Installer Standard Tv & Appliance Beaverton, OR,
  • Removed, disassembled and fixed appliance parts.
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Tested appliance parts with hand instruments such as multimeters.
  • Disassembled broken and defective equipment to facilitate repairs.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
  • Measured and cut pipe to connect feeder lines and equipment to appliances.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
03/2017 to 01/2018
Plumber California Institute Of Technology Pasadena, CA,
  • Installed and replaced water heaters, drain pipes and water supply lines.
  • Followed relevant codes, regulations and safety techniques.
  • Tested piping systems with water and air pressure to maintain balance and accuracy.
  • Installed and repaired gas lines and hot and cold water lines.
  • Performed pipe fabrication, installation and fitting according to proper specifications.
  • Cut openings in walls and floors to accommodate pipe and pipe fittings.
  • Identified and located required tools prior to starting each project.
  • Cut and beveled piping using cutting torches, saws and threading machines.
  • Installed and extended underground storm, sanitation and water piping systems to connect fixtures and plumbing.
06/2016 to 03/2017
Field Manager Clearesult, Inc. Oconomowoc, WI,
  • Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
  • Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
  • Created plans to help employees improve by tracking progress and sending results to HR personnel.
  • Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
  • Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
  • Coached staff on strategies to enhance performance and improve customer relations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
  • Coordinated work of 6 employees by offering clear direction and motivational leadership.
02/2014 to 03/2016
Appliance Installer Standard Tv & Appliance Portland, OR,
  • Instructed customers on how to properly operate, care for and configure appliances.
  • Tested appliance operation following installation to make adjustments for optimal performance.
  • Measured and cut pipe to connect feeder lines and equipment to appliances.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Motivated and encouraged team members to communicate more openly and constructively with each other.
Education and Training
Expected in
Bachelor of Science: Kinesiology
Navarro College - Corsicana, TX
GPA:

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Resume Overview

School Attended

  • Navarro College

Job Titles Held:

  • Appliance Installer
  • Plumber
  • Field Manager
  • Appliance Installer

Degrees

  • Bachelor of Science

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