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Dedicated maintenance professional with 6 years of experience in appliance repair. Proficient in maintaining systems and correcting faults. Good diagnostic, prioritization and time management abilities.
- Refrigeration understanding
- Team management
- Multitasking
- Customer service
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- Relationship building
- Troubleshooting faults
- Sealed system components
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01/2018 to Current Appliance Installer Standard Tv & Appliance – Beaverton, OR,
- Removed, disassembled and fixed appliance parts.
- Instructed customers on how to properly operate, care for and configure appliances.
- Tested appliance parts with hand instruments such as multimeters.
- Disassembled broken and defective equipment to facilitate repairs.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Analyzed schematic drawings, product manuals and troubleshooting guides to diagnose and repair problems.
- Measured and cut pipe to connect feeder lines and equipment to appliances.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
03/2017 to 01/2018 Plumber California Institute Of Technology – Pasadena, CA,
- Installed and replaced water heaters, drain pipes and water supply lines.
- Followed relevant codes, regulations and safety techniques.
- Tested piping systems with water and air pressure to maintain balance and accuracy.
- Installed and repaired gas lines and hot and cold water lines.
- Performed pipe fabrication, installation and fitting according to proper specifications.
- Cut openings in walls and floors to accommodate pipe and pipe fittings.
- Identified and located required tools prior to starting each project.
- Cut and beveled piping using cutting torches, saws and threading machines.
- Installed and extended underground storm, sanitation and water piping systems to connect fixtures and plumbing.
06/2016 to 03/2017 Field Manager Clearesult, Inc. – Oconomowoc, WI,
- Prepared assignments and schedules for field team, equipped team with materials and tools required and managed client relations by acting as liaison between client, team and vendors.
- Managed field crews and technicians working at customer job sites and verified strong job performance via metrics tracking and customer satisfaction interviews.
- Created plans to help employees improve by tracking progress and sending results to HR personnel.
- Assigned crew members to specific job assignments, carefully matched job complexity with installation crew member's skills and experience and followed up to verify right fit.
- Researched and understood local and regional building codes and environmental, health and safety requirements and orchestrated full compliance of team's on-site work.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Coordinated maintenance on physical condition of warehouse and equipment, routinely assessing each for needed repairs, updates or replacements.
- Coached staff on strategies to enhance performance and improve customer relations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.
- Coordinated work of 6 employees by offering clear direction and motivational leadership.
02/2014 to 03/2016 Appliance Installer Standard Tv & Appliance – Portland, OR,
- Instructed customers on how to properly operate, care for and configure appliances.
- Tested appliance operation following installation to make adjustments for optimal performance.
- Measured and cut pipe to connect feeder lines and equipment to appliances.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
Expected in Bachelor of Science: Kinesiology
Navarro College - Corsicana, TX
GPA:
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