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applecare cpu advisor resume example with 7+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - resumesample@example.com - - -
Summary

My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience.

Highlights
  • Microsoft Office proficiency
  • Excellent communication skills
  • Microsoft Excel certified
  • Filing and data archiving
  • Time management
  • Customer service-oriented
  • Self-directed
  • Exceptional telephone etiquette
Accomplishments

Reduced technical escalations to management by 95% to only 2-3 per day.

Skills

Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support

Experience
06/2014 to Current
AppleCare CPU Advisor Mhc Equity Lifestyle Properties Gladys, VA,
  • Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently.
  • Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues.
  • Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools.
  • Identified and resolved system and account issues.
  • Worked with team to represent Apple positively and meet customer expectations.
  • Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect.
04/2014 to Current
Acquisitions & Public Relations Coordinator Your Design Market City, STATE,
  • Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising.
  • Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base.
  • Eliminated outdated records by sending the records to be scanned.
  • Arrange and schedule appointments between the client and the graphics design team.
  • Host Your Design Market product launch parties introducing latest promotional deals to attain clientele.
  • Respond to business email inquiries.
  • Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients.
  • Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO.
  • Write and mail response letters.
02/2009 to 06/2009
Hostess Olive Garden-Northlake Commons City, STATE,
  • Provided a warm and welcoming environment for guests.
  • Assisted diners with seating as needed
  • Worked with team members to encourage guest satisfaction.
  • Maintained a clean environment.
  • Maintained contact with kitchen staff, management, serving staff, and customers
  • Inspected dining and serving areas to ensure cleanliness and proper setup
  • Rectified guest complaints.
  • Planned out the seating chart and organized the reservations.
Education
Expected in Present to to
B.S: Business
University of Phoenix - Charlotte, NC
GPA: GPA: 3.0

Business GPA: 3.0

Expected in May 2007 to to
B.A: Communication Communication Media
Oakwood University - Huntsville, A.L.
GPA: GPA: 3.0
Communication Communication Media GPA: 3.0
Expected in 2004 to to
High School Diploma:
Vance High School - ,
GPA:
Additional Information
  • Volunteer Endeavors: Pathfinders of the Seventh Day Adventist Church| August 1998-present 1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213 --Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities.

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Resume Overview

School Attended

  • University of Phoenix
  • Oakwood University
  • Vance High School

Job Titles Held:

  • AppleCare CPU Advisor
  • Acquisitions & Public Relations Coordinator
  • Hostess

Degrees

  • B.S
  • B.A
  • High School Diploma

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