Applecare Advisor resume example with 4+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Customer-oriented Applecare Advisor committed to delivering optimal customer service through professionalism and product knowledge. Flexible and perceptive individual with Number years of experience providing ongoing technical advice and support while driving sales. Expertise in Apple product troubleshooting and integrating multiple Apple devices.

Skilled Job Title with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Skill.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

  • Achieved Result by completing Task with accuracy and efficiency.
  • Apple IOS
  • Case Support
Work History
06/2021 to Current
AppleCare Advisor Bass Pro Shops Cincinnati, OH,
  • Analyzed trends to document emerging issues.
  • Utilized Software to appropriately document transactions and pertinent interactions.
  • Utilized Type diagnostic tools to identify and solve variety of technical issues.
  • Offered excellent customer service by actively listening to customers' needs and empathically discussing solutions.
  • Multi-tasked Type systems while providing service and resolving customer issues, questions, comments or concerns.
  • Managed call flow to respond to technical support needs of customers.
  • Used internal ticketing systems to manage, track and process actions taken on customer accounts, passwords and product support resolutions.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Developed tutorials and instructional documents to educate customers on available troubleshooting tools.
  • Resolved service and technical problems for customers by asking clear and specific questions.
  • Configured hardware, devices and software to set up work stations for employees.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Removed malware, ransomware and other threats from laptops and desktop systems.
  • Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
  • Uploaded new software, rolled out updates and applied patches to Type servers upon release to thwart Type and Type threats from penetrating networks.
03/2021 to 06/2021
Ware House Deals Amazon Warehouse City, STATE,
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Handled day-to-day shipping and receiving overseeing more than Number packages per day.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Tracked production and quality control systems to proactively identify deficiencies.
09/2019 to 03/2021
Apparel Associate Walmart City, STATE,
  • Displayed and organized products in store to help customers locate products easily.
  • Maintained loss prevention standards by monitoring and observing customers on sales floor.
  • Created impactful store displays and merchandising layouts to maximize sales.
  • Selected, recommended and located merchandise based on customer needs and desires.
  • Operated cash register to complete cash, check and credit card transactions.
  • Greeted and interacted with over Number customers per Timeframe to assist in selecting and locating merchandise.
  • Kept neat and organized apparel section by folding clothing on proper shelves and hanging up clothing on proper racks.
  • Used POS system to process sales, returns and exchanges.
  • Set up dressing rooms as customers shopped to increase number of selections and make experience more enjoyable.
  • Created stunning displays to capture customer attention. and increase sales.
  • Cleaned, closed and secured store at end of shift.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Delivered prompt, friendly service to Type customers in Type store.
  • Helped customers select attractive, figure-flattering Type items.
  • Wore smart outfits composed of items from current collection to showcase possible pairings for customers.
  • Performed opening duties such as Task.
  • Greeted and served up to Number customers per day on entry to Type store.
08/2018 to 09/2019
Laundry / House Keeping Aid Heritage Hall Nursing Home City, STATE,
  • Communicated repair needs to maintenance staff.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Adhered to safety protocols by enforcing proper equipment usage.
  • Increased employee performance through effective supervision and training.
  • Completed schedules, shift reports and other business documentation.
  • Evaluated employee performance and developed improvement plans.
  • Implemented new cleaning processes and team strategies to reduce necessary man-hours by Number hours per week.
  • Maintained controls over expenses and inventory for optimal budget tracking.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Managed laundry sorting, washing, drying and ironing.
  • Kept building entryway glass clean and polished for professional presentation.
  • Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
Expected in 06/2017
Diploma : Regular Classes
Hurley High School - Hurley, VA,

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Resume Overview

School Attended

  • Hurley High School

Job Titles Held:

  • AppleCare Advisor
  • Ware House Deals
  • Apparel Associate
  • Laundry / House Keeping Aid


  • Diploma

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