applecare advisor resume example with 8+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Professional Summary
Enthusiastic Job Title specializing in outstanding customer service with Number years of experience in mobile business solutions. Background in helping businesses integrate budding technology into existing product selection. Expert in Area of expertise.
Competent Job Title well-versed in assisting Type users with diverse computer system, mobile device and peripheral equipment problems. Familiar with security standards and usability optimization. Effectively operates autonomously to troubleshoot and fix concerns.
Skilled Job Title with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of Skill and Skill.
Experienced Job Title with over Number years of experience in Industry. Excellent reputation for resolving problems and improving customer satisfaction.
Skills
Desktop support
Mac systems
Technical issues analysis
Application support
Customer service expert
Staff education and training
Technical documents comprehension
Account management
Technical Support
Complaint resolution
Work History
06/2015 to CurrentApplecare Advisor3Ds Dassault Systems | Schaumburg, IL,
Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Conducted in-depth product and issue resolution research to address customer concerns.
Identified and solved technical issues using variety of diagnostic tools and tactics.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Managed high levels of call flow and responded to Type technical support needs.
Provided on-call support for critical Type issues related to Software and System.
Maintained and updated Type customer service database.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Number time zones.
08/2013 to 03/2015Technical Support SpecialistWipro Ltd. | Andover, MA,
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Fielded average of Number inbound phone calls to deliver effective support and remotely resolve service issues.
Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Maintained and updated Type customer service database.
Analyzed Type and Type issues to identify troubleshooting methods needed for quick remediation.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Resolved Number technical support inquiries per day.
Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across Number time zones.
07/2012 to 07/2013Customer Service AgentUpsource | City, STATE,
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Described and explained details about Product or Service options to inform customers and guide purchasing decisions.
Educated customers on promotions to enhance sales.
Answered over Number calls per Timeframe to meet fast-paced call center demands.
Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
Addressed customer complaints and mitigated dissatisfaction by employing timely and effective solutions.
Adapted to new applications and maintained knowledge of current technologies.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Helped average of Number customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Trained Number new hires to process returns, exchanges and telephone orders, boosting customer satisfaction Number% in Year.
Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies.
Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Educated customers on company systems, form completion, and access to services.
Assisted call-in customers with questions and orders.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Resolved over Number customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Education
Expected in 05/2006 to to Associate Of Applied Business | AccountingSeminole State College, Seminole, OKGPA:
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