"Effective leadership is putting first things first. Effective management is discipline, carrying it out."
By working under a Team Leader the past three months as a Mentor I have learned the responsibilities of the position and have had the opportunity to perform some of those responsibilities. By practicing what I have learned I know that setting and keeping goals is paramount to the productivity and development of the team. By managing my responsibilities I will be able to lead a successful team.
Educated new employees on company procedure, and solutions for technical issues. Participated in and
led break out sessions and team meetings. Performed and logged quality evaluations on advisors.
Created and implemented training presentations for newer advisors. Assisted new advisor's with soft
skills and positioning so they could better assist their customers. Coach for newer advisors who are no longer part of my team.
Answered inbound calls and assisted customers in resolving issues with their computers. During the
calls I engaged the customers with probing questions to find an analytical resolution. While resolving
the issue with the computer I created a comfortable environment for the customer to ensure their
Provided customer assistance, stocked the store, and fronted merchandise to ensure a clean and pleasant
shopping experience.Trained new employees on equipment and procedure.
Minored in Education.
Deans list for the 2012 Spring Semester.
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