LiveCareer-Resume

apple technical support representative resume example with 2+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Friendly hard worker with exceptional hospitality skills seeking opportunity to join US-based airline as flight crew member.

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills
  • Time Management
  • Policies and Procedures Adherence
  • Understanding Customer Needs
  • Needs Assessment
  • Calm and Professional Under Pressure
  • Patient and Empathetic
  • Efficient and Detail-Oriented
  • Safety Regulations
  • Relationship Building
  • Customer Support
  • Dining and Amenity Recommendations
  • Payment Collection
  • Escort Instructions
  • Team work
Education and Training
Broward College Fort Lauderdale, FL Expected in 05/2024 Bachelor of Science : Aviation Management - GPA :
  • Major in aviation technology and engineering.
Pace Center For Girls Wilton Manors, FL, Expected in 06/2021 High School Diploma : - GPA :
Experience
Culvers Restaurant - Apple Technical Support Representative
Roseville, MI, 01/2021 - 03/2022
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Assisted in technical support process refinement to improve customer service and support.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Responded to support tickets within established timeframe to improve customer service.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Mcdonald's - Crew Team Member
Burlington, NC, 12/2019 - 12/2020
  • Observed safety precautions and practices to reduce injury when using heavy machinery and equipment.
  • Inspected food products for quality and consistency and reported concerns to cooks.
  • Kept restaurant lobby, front counter, drive-thru, kitchen and restrooms neat and clean throughout shift.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Drove team success by completing assigned task quickly and accurately.
  • Wiped down tables and equipment, swept and refilled stock.
  • Brewed coffee and tea, made specialty beverages and kept soda machine working correctly.
  • Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
  • Prepared bills for customers with accuracy and speed, handling payments rapidly to enable increased table turns.
  • Upheld high standards of productivity and quality in operations.
  • Packed fast food products in approved containers, cups and bags.
  • Corrected unacceptable work or materials to prevent problems and keep operations on target.
  • Collected and returned dirty dishes to kitchen to help team stay ahead of demand.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Served food, beverages and desserts to customers according to exact specifications.
Little Caesars Pizza - Service Crew Member
City, STATE, 04/2019 - 12/2019
  • Cleaned and sanitized kitchen workspace by sweeping, mopping and wiping down counters.
  • Handled food safely to protect customers from cross-contamination or illness risks.
  • Totaled bills, accepted payments and returned change.
  • Greeted and served guests with warmth, courtesy and efficiency, leading to loyal, returning customers.
  • Kept customer and food preparation areas clean and well-organized.
  • Pitched in to perform observed needs during customer lulls without waiting to be asked by management.
  • Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Mastered serving, cooking, counter and drive-through to flex across different stations.
  • Assisted with filling soft drinks and pouring coffee.
  • Responded quickly to customer complaints and used diplomatic communication to initiate problem resolution.
  • Verified orders and bagged items for easy transport.
  • Restocked supplies, removed trash and cleaned areas.
  • Delivered food and drink items quickly to help minimize customer wait times.
  • Prioritized and completed tasks throughout every shift to support store operations.
  • Demonstrated technical expertise and became go-to person on computerized credit and debit card payment system and time clock system.
  • Took orders, prepared foods and processed payments in full-service establishment.
  • Boosted sales by listening carefully to guests and promoting appropriate specials and offering menu ideas to help in order selection.
  • Interacted pleasantly with customers and warmly greeted patrons upon entrance to store.
  • Answered customer questions and took orders.
  • Unloaded deliveries, stocked and rotated products and monitored inventory to confirm sufficient food and supplies on hand.
  • Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
  • Operated fryers and grills, assisted with putting orders together and bagged items for customers.
  • Cross-trained new employees by explaining rules, procedures and job responsibilities.
  • Resolved customer complaints with urgency and positive action to satisfy guests and promote return visits.
Accomplishments
  • Created highly effective new program that significantly impacted efficiency and improved operations.
Additional Information

I am a self-starter with a strong desire to succeed. I thrive on a challenge and set objectives for myself on a regular basis so that I have something to work toward. I'm not content with mediocrity, and I'm continuously looking for methods to improve and attain excellence.

Languages
French :
Professional
Negotiated :
Haitian Creole :
Native/ Bilingual
Negotiated :

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Resume Overview

School Attended

  • Broward College
  • Pace Center For Girls

Job Titles Held:

  • Apple Technical Support Representative
  • Crew Team Member
  • Service Crew Member

Degrees

  • Bachelor of Science
  • High School Diploma

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