Apple It Tech Tier 1 resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:

Experienced Apple IT Tier 1 specialist with over 4 years of experience in Apple Corps Inc. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Not only am I trained in the Technical world but as well as Law experience. Watchful Military Police Officer that had the opportunity to serve in the US ARMY. Devoted to ensuring the safety of military personnel and visitors at the base. Capable of identifying possible safety and security issues. Extensive knowledge of military police procedures with a sound familiarity with security procedures and techniques. In addition to great technical and law skills, I do have a background of Sales, Talent acquisition, proudly working In the customer service field across all boards. I am able to prioritize effectively to accomplish objectives with creativity,enthusiasm and humor but still maintain composure and discipline in high stress situations.I'm highly organized and efficient in fast-paced multitasking environments. I feel that I'm able to fill a position and be apart of this team, recognize excellence inindividuals, and inspire team members to achieve their potential while working toward common goals. I'm also very driven, and a person who maintains a positive attitude under pressure and welcomes the challenge and responsibility of producing results quickly.

  • Customer Service
  • Problem resolution
  • On-site demonstrations and training
  • Recruiting
  • Military personnel safety
  • Crime scene management
  • Firearms safety and handling
  • Evidence collection
  • Weapons training
  • Skilled in conflict resolution
  • Technical support
  • Complaint resolution
  • Creative problem solving
  • Quick learner
  • Good listening skills
  • Technical Troubleshooting
  • MS Office
  • First Aid/CPR
  • Communications
  • Suspect interviewing
  • Safe weapons usage
  • Vehicle inspections
  • Traffic patrol
  • Emergency call response
  • Counterterrorism
  • Defensive tactics
  • Arresting suspects
  • Evidence preservation
  • Crime prevention
Apple IT Tech Tier 1, 07/2015 to Current
Mccoy-RockfordHouston, TX,

My Job is to Provide chat customer support for software and/or hardware issues. This requires:

  • Reading and interpreting customer questions and issues. Conducting on-line research
  • Analyzing and diagnosing issues
  • Typing step by step instructions to resolve issues. This job requires the ability to: Multi-task – conduct up to 3 online chats simultaneously
  • Read and respond in typing up to 3 different customers at one time. This involves: Moving back and forth between up to three conversations Maintaining focus and continuity Write clearly, concisely, and professionally. Work in fast paced environment to provide immediate responses. Maintain reliable and consistent attendance. Effectively communicate and interact with management and team. Also, Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Assisted in technical support process refinement to improve customer service and support.
  • Installed software updates and vulnerability patches on [Type] servers to prevent possible threats from penetrating networks.
  • Assisted online users via live chat, web conference and phone to resolve issues related to [Software] and [Software] use and access.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Military Police Officer, 01/2010 to 12/2015
US ArmyCity, STATE,
  • Obtained Secret Security Clearance
  • Enforced military laws and regulations, also control traffic, prevent crime and responded to all emergencies in location of Fort Bragg NC
  • I patrolled, Interview witnesses, victims and suspects in investigations
  • Practicing and demonstrating Crime scene security and processing as well as arrest and charge criminal suspects
  • Having abilities to make quick decisions and remain calm under heavy duress
  • This gave me abilities to interact well with people
  • Handling possession of illegal Narcotics working with Drug screening team
  • Arrest and charge criminal suspects
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles and verifying deliveries prior to entrance to secure areas
  • Investigated security issues involving domestic violence, assault and theft occurring on base among active military members
  • Gathered evidence, processed crime scenes and questioned witnesses and suspects
  • Employed negotiation techniques to diffuse hostile situations

Outside of Garrison, Practice/Supervised as well as added support to the battlefield by conducting battlefield circulation control, area security, prisoner of war operations, civilian internee operations, law and order operations on the battlefield, and support to the peacetime Army community through security of critical Army resources, crime prevention programs, and preservation of law and order.

Customer Service Representative/Talent Acquisitons, 08/2014 to 07/2015
Sykes Enterprises Inc.City, STATE,
  • I have excellent attention to details concerning customers reason of call
  • Conducted analysis to address complaints or calls for help from customers which led to helping the customer leave satisfied with a resolution and happy
  • As a customer service representative I also dealt with calls from clients regarding customer service or technical support with their accounts and products.I then determined the appropriate action to be take on customer's behalf and informed the customer of those appropriate next steps and works with customer to achieve issue resolution
  • Also I maintained proficiency in programs, products and/or rate plan changes or changes in the companies policies that would be put out amongst the group of workers
  • In talent acquisitions We organize and code all documents related to due diligence for acquisitions using excel to help support the company and hiring of new employees for company
  • Conducting Interviews as well as Interview confirmations follow-ups and setups were a strength role in learning to be more diverse as an employee
  • Administered tests, questionnaires and skill evaluations
  • Maintained compliance with equal employment opportunity laws
  • Developed and managed pipeline for entry-level and experienced candidates
  • Operated and maintained applicant tracking and candidate management systems
Sales Associate, 09/2009 to 04/2010
Arden BCity, STATE,
  • Managed visuals throughout the store Managed and maintained a client book.
  • Personally assisted clients with their shopping needs Implemented sales strategies to successfully execute sales with customers.
  • Attended knowledgeable workshops on how to sell and manage merchandise.
  • Learned how to interact with different personalities.
  • Applied security and loss prevention training toward recognizing risks and reducing store theft.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Tracked stock using company inventory management software.
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
  • Processed product returns and assisted customers with other selections.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education and Training
High School Diploma: , Expected in 2009
Needham Broughton High School - Raleigh, NC
some college: Law Enforcement, Expected in
Spring Lake Technical College - Spring Lake, NC
Activities and Honors

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Resume Overview

School Attended

  • Needham Broughton High School
  • Spring Lake Technical College

Job Titles Held:

  • Apple IT Tech Tier 1
  • Military Police Officer
  • Customer Service Representative/Talent Acquisitons
  • Sales Associate


  • High School Diploma
  • some college

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