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Apple Advisor Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
Skills
  • Software upgrades
  • Service desk support
  • Customer support needs assessment
  • Technical troubleshooting
  • Computer maintenance
  • Equipment repair
  • Hardware configuration
  • Hardware diagnostics
  • Call Center Operations
  • Application installations
  • Reliable and trustworthy
  • Critical thinking
  • Computer skills
  • Data management
  • Time management
  • Leadership
  • Conflict resolution
  • Decision-making
  • Work ethic
  • Multitasking
  • MacOS
  • IOS
  • Apple repair certified
Experience
Apple Advisor, 07/2020 to Current
Booz Allen Hamilton Inc.Schofield Barracks, HI,
  • Assisted end-users with software and hardware troubleshooting to determine causes of system malfunction.
  • Updated and reconfigured existing and new computers with current software and operating systems.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Assisted online users via live chat, web conference and phone to resolve issues related to software and system use and access.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Installed and configured printers and scanners, resetting default device passwords to prevent cyber attacks.
  • Assisted in technical support process refinement to improve customer service and support.
Technical Expert, 11/2016 to 07/2020
Apple Inc.City, STATE,
  • Advanced technical features and improved performance of network hardware.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
  • Conducted end-user training and provided technical support on hardware, software and network issues.
  • Kept hardware and software systems current with latest patches and current licenses.
  • Boosted sales through customer education, competitor knowledge and strategic upselling techniques.
  • Researched, documented and escalated support cases to higher levels of support when unable to resolve issues using available resources.
  • Used education and experience in MacOS & IOS to solve all technical problems.
Target Mobile Manager, 02/2014 to 06/2015
MarketSourceCity, STATE,
  • Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share.
  • Developed and implemented new sales strategies to update product lines.
  • Formalized sales process to enhance operations and promote acquisition of new customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Answered incoming telephone calls to provide store, products and services information.
  • Recorded and resolved daily transactions to promote revenue generation and customer satisfaction.
  • Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
  • Sold various products by explaining unique features and educating customers on proper application.
  • Negotiated and closed deals with minimal oversight.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Worked with fellow sales team members to achieve group targets.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Coached team members on security risks and loss prevention to aid in mitigating store theft.
  • Mentored team members in mastering sales techniques to consistently exceed objectives.
  • Strengthened operational efficiencies and traceability by developing organization systems for financial reports, schedules, inventory control and merchandising.
  • Continuously audited store operations, slashing inventory shrinkage and reducing cash discrepancies.
  • Built store brand and achieved strategic business initiatives by working closely with district manager.
  • Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
Mobile Consultant, 07/2013 to 02/2014
Best BuyCity, STATE,
  • Maintained visually appealing and effective displays for entire store to drive sustained revenue and move target products.
  • Recommended optimal merchandise based on customer needs and desires.
  • Organized store by returning all merchandise to its proper place and restocked displays.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Escorted customers to products and pointed out complementary items to boost store sales.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Stayed up to date on store promotions, payment policies and security practices.
  • Educated customers on product and service offerings.
  • Demonstrated products to customers, discussed features and redirected objections to capture sales.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
High School Diploma: , Expected in 06/2008
Millikan High School - Long Beach, CA
GPA:

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Resume Strength

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  • Measurable Results
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Resume Overview

School Attended
  • Millikan High School
Job Titles Held:
  • Apple Advisor
  • Technical Expert
  • Target Mobile Manager
  • Mobile Consultant
Degrees
  • High School Diploma

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