Dedicated individual offering versatile office skills and proficiency in MAC/iOS and Microsoft Office programs. Strong planner and problem solver who readily adapts to change. Works independently and as well as with a team. Exceeds expectations. Hardworking and reliable in high pace areas. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the workplace.
Skills
Windows XP/Vista Communications
MAC / IOS Systems MS Office
Service Desk Support Customer Service
Technical Troubleshooting
Call Center Experiences
Customer support
Team Building
Problem Resolution
Work History
Apple Advisor, 08/2019 - 02/2020 Best Buy – Burlington, MA,
Managed between 50-70 customer calls per day.
Assisted in technical support process refinement to improve customer service and support.
Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
Documented repair processes and helped streamline procedures for future technical support actions.
Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Helped customers resolve problems by addressing problems analytically and with real-world data
Responded to concerns with definitive and insightful answers
Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
Applied exceptional skills in communication and conflict-resolution to improve decision-making process
Appliance Specialist, 10/2018 - 08/2019 HOME DEPOT – City, STATE,
Made between 15-20 sales per day.
Selling appliances and taking payments.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Recognized by management for providing exceptional customer service.
Performed site evaluations, customer surveys and team audits.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Handled all delegated tasks, including stocking and ordering appliances.
Improved customer satisfaction by finding creative solutions to problems.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Instructed customers on how to properly operate, care for and configure appliances.
Customer Service Representative Agent, 05/2014 - 08/2017 MENZIES AVIATION / ALASKA AIRLINES – City, STATE,
Checking passengers in on flights at tickets counter.
Boarding and deplaning flights.
Informed customers about billing procedures and processed payments.
Consulted with customers to determine best methods to resolve service and billing issues.
Lead Cabin Cleaner, 01/2012 - 05/2014 Airserv – City, STATE,
Making sure aircrafts are cleaned and read for passengers to board.
Lav & Water Guide: Guide Lav & Water driver back to aircrafts to service planes.
PSA: Assist with helping passengers to and from departure gates.
Vacuumed floors and cleaned aircraft's cockpit.
Removed trash from receptacles and seat pockets and replenished aircraft supplies.
Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.
Washed, disinfected and restocked lavatories to meet usage demands.
Sprayed and wiped hard surfaces with disinfectant, including overhead compartments, food preparation stations and walls.
Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Education
: General Studies, Expected in - Central Texas College - Killeen, TX GPA:
: General Studies, Expected in - Lone Star College System - Houston, TX, GPA:
High School Diploma: , Expected in 06/2011 - Eisenhower High School - Houston, TX GPA:
Additional Information
ACTIVITIES AND HONORS
, Member of the Eisenhower Color Guards from 2007 to 2010
FFA Member in high school from 2008 to 2011 – Received $500 College Scholarship award
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