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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Dedicated individual offering versatile office skills and proficiency in MAC/iOS and Microsoft Office programs. Strong planner and problem solver who readily adapts to change. Works independently and as well as with a team. Exceeds expectations. Hardworking and reliable in high pace areas. Highly organized, proactive and punctual with team-oriented mentality. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel in the workplace.

Skills
  • Windows XP/Vista Communications
  • MAC / IOS Systems MS Office
  • Service Desk Support Customer Service
  • Technical Troubleshooting
  • Call Center Experiences
  • Customer support
  • Team Building
  • Problem Resolution
Work History
Apple Advisor, 08/2019 - 02/2020
Best Buy Burlington, MA,
  • Managed between 50-70 customer calls per day.
  • Assisted in technical support process refinement to improve customer service and support.
  • Kept customers informed about issue resolution progress and provided updated estimated times of resolution on ongoing basis.
  • Documented repair processes and helped streamline procedures for future technical support actions.
  • Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Helped customers resolve problems by addressing problems analytically and with real-world data
  • Responded to concerns with definitive and insightful answers
  • Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware
  • Applied exceptional skills in communication and conflict-resolution to improve decision-making process
Appliance Specialist, 10/2018 - 08/2019
HOME DEPOT City, STATE,
  • Made between 15-20 sales per day.
  • Selling appliances and taking payments.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Performed site evaluations, customer surveys and team audits.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Handled all delegated tasks, including stocking and ordering appliances.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Instructed customers on how to properly operate, care for and configure appliances.
Customer Service Representative Agent, 05/2014 - 08/2017
MENZIES AVIATION / ALASKA AIRLINES City, STATE,
  • Checking passengers in on flights at tickets counter.
  • Boarding and deplaning flights.
  • Informed customers about billing procedures and processed payments.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Assisted approximately 200 to 300 customers each day with boarding and luggage questions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
Lead Cabin Cleaner, 01/2012 - 05/2014
Airserv City, STATE,
  • Making sure aircrafts are cleaned and read for passengers to board.
  • Lav & Water Guide: Guide Lav & Water driver back to aircrafts to service planes.
  • PSA: Assist with helping passengers to and from departure gates.
  • Vacuumed floors and cleaned aircraft's cockpit.
  • Removed trash from receptacles and seat pockets and replenished aircraft supplies.
  • Carried out security checks as required, cleaned tray tables and windows, and rearranged magazines to be presentable.
  • Washed, disinfected and restocked lavatories to meet usage demands.
  • Sprayed and wiped hard surfaces with disinfectant, including overhead compartments, food preparation stations and walls.
  • Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling and arranging seatbelts.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Recognized by management for providing exceptional customer service.
Education
: General Studies, Expected in
-
Central Texas College - Killeen, TX
GPA:
: General Studies, Expected in
-
Lone Star College System - Houston, TX,
GPA:
High School Diploma: , Expected in 06/2011
-
Eisenhower High School - Houston, TX
GPA:
Additional Information
  • ACTIVITIES AND HONORS , Member of the Eisenhower Color Guards from 2007 to 2010 FFA Member in high school from 2008 to 2011 – Received $500 College Scholarship award

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Resume Overview

School Attended

  • Central Texas College
  • Lone Star College System
  • Eisenhower High School

Job Titles Held:

  • Apple Advisor
  • Appliance Specialist
  • Customer Service Representative Agent
  • Lead Cabin Cleaner

Degrees

  • Some College (No Degree)
  • Some College (No Degree)
  • High School Diploma

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