Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Summary
Skilled team player with strong background in customer service and veterinary environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Personable and dedicated Customer Service Representative with extensive experience in retail and the veterinary industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Skills
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Experience
09/2017 to 03/2018
Apparel Sales Associate Bass Pro Shops – Buda, TX,
- Checked hanging racks and shelving regularly to locate misplaced items
- Assisted with fitting room flow by monitoring product movements and offering additional sizes
- Added tags, folded items, and hung products to process merchandise for sales floor replenishment
- Used strong selling behaviors to move department merchandise
- Approached customers in department to offer assistance with locating and selecting merchandise
- Ran registers during busy periods to back up cashier staff and support smooth customer flow
- Organized displays and replenished stock to maintain attractive clothing merchandise
- Kept pricing updated to match advertised sales and special clearance promotions
- Quickly connected with each customer to offer assistance and promote products
- Minimized loss by watching for and recognizing security risks and active theft
- Helped customers find desired items and sizes by closely supporting each person throughout the buying process
- Calculated sales prices and total purchases, and processed cash or credit transactions
- Maintained revenue by attracting customers with attractive sales displays
- Maintained knowledge of current sales and promotions, return and exchange policies, and security practices
- Encouraged customers to sign up for warranties and additional services, consistently exceeding quotas for add-on sales
- Completed opening and closing duties, including counting money, balancing cash drawers, and making deposits
- Located out-of-stock items for customers with other store locations or by directly contacting vendors
- Completed multiple resets per day to keep merchandise well-organized and presentable.
03/2018 to 08/2020
Senior Logistics Associate L3harris – Framingham, MA,
- Managed and directed materials for administrative, operational, and customer- related processes
- Directed activities of warehouse, shipping and receiving, and freight movement teams
- Unpacked, tagged and stocked merchandise for sale on the main floor
- Prepared the sales floor for new promotions by building and moving displays and updating signs
- Completed regular checks of floor and storage merchandise to identify optimal items for replenishment and reordering.
- Exceeded specific team goals, partnering with staff to share and implement best practices.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Assisted with customer requests and answered questions to improve satisfaction.
- Cleaned display cases, shelves, and aisles regularly to keep store professional and customer-ready
- Backed up front lines by running register during busy store periods
- Reviewed shipments to verify the correct type and quantity of incoming items
- Connected with customers to assist with questions, locate merchandise and carry heavy purchases to the customer's car
- Helped customers move heavy items and packages to vehicles.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
08/2020 to 11/2020
Office Assistant Truteam – Sparks, NV,
- Organized all company records, including the central file system and special business documents
- Operated office equipment, such as personal computers, photocopiers, scanners, voicemail systems, and facsimile machines
- Proofread documents and organized records, reports, and documents
- Answered telephone calls, took messages, and distributed messages to appropriate personnel
- Organized, ordered and restocked office supplies to keep staff efficient and productive
- Greeted visitors and escorted them to their destinations
- Kept office documents well-organized and quickly retrieved files for team members
- Created professional letters, spreadsheets and emails to support day-to-day business needs.
- Contributed to team-based environment to maintain line productivity and meet expected deadlines.
- Boxed, labeled and moved items to keep production lines moving swiftly.
- Recognized defective material and reported issues to management.
- Placed products in equipment or on work surfaces for further processing, inspecting or wrapping.
- Sorted and placed materials or items on racks, shelves or in bins according to predetermined sequence.
07/2021 to Current
Customer Service Representative Firstservice Residential – Addison, TX,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Made outbound calls to obtain account information.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Explained benefits, features and recommendations to maximize client retention.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Improved customer service wait times to mitigate complaints.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Mentored new employees on procedures and policies to maximize team performance.
- Trained new hires on products and services, best practices and protocols to reduce process gaps.
- Organized client contracts, records and reports to strengthen traceability.
- Worked with clients to processes all financial transactions.
- Processed financial transactions for clients.
- Answered pet owner phone calls and responded to questions while taking messages for staff veterinarians.
- Set up appointments for checkups and scheduled veterinary consultations and surgical visits for approximately 40-60 animals per day.
- Supervised waiting area, mopped floors, Organized and rearranged magazines to maintain office.
- Assisted with new staff training, sharing key information about veterinary practice and protocols.
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Called patients to confirm scheduled appointments and obtain additional details.
- Checked patients in and out for appointments and collected deposits for appointments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Straightened up waiting room to maintain neat and organized space.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Informed patients of financial responsibilities prior to rendering services.
- Compiled physical and digital documents, charts and reports.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
- Applied knowledge of medical terminology to support office administration productivity.
- Checked patients in and out for appointments and collected payments.
Education and Training
Expected in
High School Diploma:
LaFayette High School - LaFayette, Ga
GPA: 3.8
LaFayette High School - LaFayette, Ga
GPA: 3.8
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School Attended
- LaFayette High School
Job Titles Held:
- Apparel Sales Associate
- Senior Logistics Associate
- Office Assistant
- Customer Service Representative
Degrees
- High School Diploma
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