10+ YEARS In THE FOLLOWING SKILLS:
Skilled property management professional experienced with 10+ years overseeing operational aspects, tenant relations, office management and maintenance coordination. Successful balancing tenants rights with business considerations to achieve financial targets. Excellent interpersonal, communication and leadership abilities.
Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features. Escalated critical issues to property manager to deliver immediate resolution. Conducted background checks on applicants.
Marketed property to prospective tenants by giving tours and pointing out key features. Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Maintained thorough, accurate and compliant records for internal and regulatory audits.
Prepared lease paperwork and obtained signatures and first payments from new residents. Responded quickly to concerns regarding community from prospective and current residents.
Created leasing packages, maintained occupancy rate of over 85%. Performed daily property inspections while ensuring all properties were in clean conditions for daily tours, visits, and move-ins. Processed and verified applications in a timely manner. Maintained interpersonal relationships with all tenants and prospective tenants.
Provided clerical support in areas of resident files, maintenance request, lease agreements, rent collections, preparation and processing of sensitive time documentation. Resolved resident complaints and maintained accurate records of action taken.
Utilized prospects database via calls, emails, fax and scans as necessary. Consistently met/exceeded quarterly goals for sales and customer satisfaction. Able to work and communicate effectively with prospects, vendors and team members through out the sales construction and warranty phases.
Researched and analyzed monetary figures involved in monthly subscription plans and explained commitments and charges to interested guests.
Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities.
Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
I Enjoyed meeting all prospects and their family making sure everyone felt comfortable, provided them with a fun atmosphere. Maintained accurate records of all correspondence with and from tenants. Conducted background checks and implemented business strategies to maximize tenant satisfaction. Ensured lease agreements were in accordance with state and local rental laws and thoroughly educated residents on required stipulations in the agreements. Executed daily goals and priorities set by the management.
Conscious of customer needs, always strived to provide prompt and high-quality service.
Experienced in various types of properties including new construction, luxury apartments, condominiums and over-55 communities.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
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