Dependable Leasing Specialist bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic. Highly experienced customer service professional-ability to
handle a high volume of customer calls in a fast-paced environment, with minimum supervision,
while maintaining emphasis on the highest quality of consumer service. Excellent listening skills,
oral and written communications; well versed in tenant/landlord and Fair Housing Laws and property management.
Consistently meet goals
• Knowledge of Texas real estate laws
• Certified in property management
• Experience with
Greeted, pre-qualified and followed-up with prospective tenants.
Completed lease packages for each rental and maintained 97% occupancy rate; processed appropriate denial letters in a timely manner and in accordance with company policy.
(2 properties) Maintained units to ensure market readiness; conducted apartment tours, answered questions and highlighted selling features and benefits of the property.
Processed and verified applications in a timely manner which increased the likelihood of successful rentals.
Collected application fees, deposits and kept accurate records of all financial transactions
Performed administrative duties such as collecting rent, bank deposits, communicating with residents via written correspondence; administering lease closing
Maintaining property and facilities (200+ units)
Maintained 96%-99% or higher occupancy rate for entire length of employment
Maintained knowledge of surrounding community and of rent comps
Assisted in developing marketing plans, internet ads, craigslist ads
Addressed, investigated and resolved tenant complaints and documented action taken; resolved resident complaints and maintained accurate records of action taken.
Coordinated move-ins and move outs, communicated with tenants to achieve maximum service satisfaction.
Assisted with office organization and maintained organized resident files.
Prepared work order requests and followed-up with residents.
Office Manager, 03/2011
to 02/2015 The Equator Salon – Arlington,
Responsible for opening/closing salon
Scheduled and confirmed appointments Assigned all client reservations to appropriate staff
Monitored activity of the salon; assuring clients were tended to
Promoted the salon products through personal contact with clients and creative promotional marketing emails Oversaw the facility upkeep and notified maintenance for service repairs
Processed client payments, and invoices Primary point of contact for members and guests for information on spa products and services.
Assistant Manager, 07/2003
to 03/2011 Advantage Rent A Car – Arlington,
Assisted in training and motivating customer service representatives (CSR\'s) Promoted to Manager-trainee within 4 months of hire date Assisted location manager with foot marketing and account acquisitions (during my training) Carefully screened applicants for rentals Handled customer complaints promptly and appropriately Secured an average of 300 rental agreements a month; boosting locations revenue.
Associate of Applied Science: Real Estate | Marketing,
Current Cedar Valley Community College -
Coursework in Property Management
Coursework includes Speech and Communication, Sociology and Psychology
C.O.R.E. Real Estate Certification
Deans List 2014
Property Management |Champions School of Real Estate | 2015