Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. Friendly and courteous. I have experience as a leasing agent, offering extensive knowledge of hospitality etiquette and superior customer service, I Enjoys interacting and working with prospects and fellow employees. Excellent communication skills and rapid and precise customer service skills.
Friendly and helpful
Fluent in spanish
Fast and efficient service worker
Accustomed to shift work
Strong client relations
Dedicated team player
Exceptional Customer Service
Creative problem solver
Apartment Leasing Agent , 06/2016
to 12/2017 Austin Management Group – Houston ,
Handle applications for prospect wanting to lease a unit
Provide service to current residents
Handled paperwork for current residents
Advertised client properties on websites, through social media and in real estate guides.
Consistently provided friendly guest service and heartfelt hospitality.
Promptly and empathetically handled guest concerns and complaints.
Demonstrated integrity and honesty while interacting with guests, team members and managers.
Greeted customers and provided excellent customer service.
Maintained high standards of customer service during high-volume, fast-paced operations.
Built loyal clientele through friendly interactions and consistent appreciation.
Customer Service Representative, 09/2015
to 06/2016 Asurion – Houston,
Answered an average of [Number] calls per day by addressing customer inquiries, solving problems and providing new product information.
Filing phone insurance claims
Communicated with vendors regarding back order availability, future inventory and special orders.
Answered product questions with up-to-date knowledge of sales and store promotions.
Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
Asked open-ended questions to assess customer needs.