answering service operator resume example with 20+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Telephone Reception
  • Special Requests
  • Call Connections
  • Client Communication
  • Operating Telephones
  • Providing Feedback
  • Meeting Preparation
  • Professional Communication
  • Safety Training
  • Documenting Calls
  • Supply Restocking
Miami Dade College Miami, FL, Expected in 07/2010 Associate of Science : Nursing Education - GPA :
Robert Morgan Educational Center And Technical College Miami, FL Expected in 07/2004 Associate of Arts : Welding Technology - GPA :
South Miami Senior High School Miami, FL Expected in 06/1997 High School Diploma : - GPA :
Work History
Kootenai Medical Center - Answering Service Operator
Sandpoint, ID, 05/2013 - Current
  • Answering stat calls for hospitals and police stations while maintaining a high level of customer service through friendly and polite demeanor.
  • Answered incoming calls, greeted callers, provided information, and transferring calls to appropriate parties.
  • Resolved customer issues through research and problem solving.
  • Relayed and transcribed written and verbal messages
  • Collected and verified telephone numbers, addresses and proper spelling of names.
  • Operated telephone operating system and documented calls in [Software].
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Connected callers with appropriate professional, department or business.
  • Maintained accurate records of calls placed and received.
  • Maintained up-to-date knowledge of emergency call procedures.
  • Logged and routed incoming mail, conducted data entry and prepared outgoing mail.
Merchants Metals - WELDER
Spartanburg, SC, 01/2005 - 05/2013
  • Welded in flat, horizontal, vertical and overhead positions.
  • Clamped, held, tack-welded, heat-bent and bolted component parts to achieve required configurations and positions.
  • Fabricated shop parts directly from blueprints.
  • Inspected welds and checked critical measurements to meet specifications.
  • Removed and repaired unacceptable welds with air arc and grinder to meet quality guidelines.
  • Made steel form parts using various cutting equipment and welded part together per specifications.
  • Read and followed blueprints and weld diagrams.
  • Resolved weld-related problems by researching and using appropriate repair practices.
  • Documented welding on specified work order.
  • Checked cut length frequently for deviations in cut length specs.
  • Fabricated steel molds for concrete using hand and power tools, welding operations and lifting equipment.
  • Applied safety equipment, kill switches and pinch points to machinery.
  • Stacked finished product on pallets according to packaging standard.
  • Checked angle of pipe on angle table.
  • Informed forklift personnel or [Job title] when running low on fab stock to be welded.
  • Maintained safety by wearing protective equipment, staying alert and following procedures.
  • Welded metal components in vertical, overhead and flat positions.
  • Cut, grinded and bent edges of materials to be joined for snug fit using power grinders and hand tools.
Eden Terrace Of Spartanburg - Receptionist
City, STATE, 04/2001 - 01/2005
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients and updated client records.
  • Answered central telephone system and directed calls accordingly.
  • Resolved customer problems and complaints.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Corresponded with clients through email, telephone or postal mail.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Confirmed appointments, communicated with clients and updated client records
  • Answered phone promptly and directed incoming calls to correct offices
  • Kept reception area clean and neat to give visitors positive first impression
First Union Bank - Credit Counselor(miami)
City, State, 06/1996 - 04/2001
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Oversaw reporting, documentation and recordkeeping requirements for department.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Collaborated with management to evaluate credit strategies and develop improvements.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Developed strategies to expedite payments and customer resolutions.
  • Worked with customers to understand needs and provide excellent service

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Resume Overview

School Attended

  • Miami Dade College
  • Robert Morgan Educational Center And Technical College
  • South Miami Senior High School

Job Titles Held:

  • Answering Service Operator
  • Receptionist
  • Credit Counselor(miami)


  • Associate of Science
  • Associate of Arts
  • High School Diploma

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