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animal shelter manager resume example with 7+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement, performance and customer satisfaction.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Skills
  • Complex Problem Solving
  • Training and Development
  • Administration and Reporting
  • Hiring and Training
  • Performance Tracking and Evaluation
  • Project Planning
  • Goal Setting
  • Time Management
  • Good Judgment
  • Calm Under Pressure
  • Team Leadership
Experience
11/2019 to Current Animal Shelter Manager Penn National Gaming | Jackpot, NV,
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Maintained animal shelter by cleaning and disinfecting kennels, cages and equipment, washing dishes and laundry, taking out garbage and performing custodial duties.
  • Promoted safe animal handling practices, offering care and enrichment to shelter animals.
  • Performed daily feeding and watering and cleaned animal enclosures for rescued animals.
  • Observed shelter animals for unusual symptoms indicative of medical or behavioral problems, reporting issues to shelter manager.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Cleaned kennel and offices areas by mopping, sweeping and sterilizing equipment.
  • Maintained daily care logs for sheltered animals.
  • Assisted with bathing and brushing to keep animals clean, attractive and comfortable.
  • Played with dogs and cats to maintain socialization and reduce stress.
  • Socialized animals to prepare for adoption.
  • Cleaned and sanitized equipment and surfaces to protect animal and staff health.
  • Adhered to pet care plans, medication requirements and dietary restrictions as part of quality care.
  • Screened individuals interested in adopting pets.
  • Administered medications to animals.
  • Assessed animals for injury and illness.
  • Scheduled grooming and veterinary appointments for animals.
08/2018 to 11/2019 Hotel Front Desk Clerk Sarepta Therapeutics | Andover, MA,
  • Cultivated professional relationships with guests, improving customer retention through coordinated service.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Arranged special accommodations for guests to enhance visitor experiences.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
  • Showed off dining areas, pool, spa and fitness center to prospective and current guests.
  • Helped patrons find entertainment and sporting events, making reservations and enhancing customer experience.
  • Greeted, registered and assigned rooms to hotel or motel guests.
  • Recorded guest comments or complaints, escalating to management for immediate resolution.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
06/2016 to 01/2018 Veterinary Technician Penn State University | University Park, PA,
  • Prepared and administered medications and vaccines as prescribed by veterinarian.
  • Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
  • Restrained and stabilized animals during examination and treatment to prevent injuries.
  • Prepared and labeled medications and instructed client on administration.
  • Obtained relevant health history and information from clients to maintain medical charts.
  • Assisted with diagnosis and treatment of animal health problems by performing lab tests on specimens.
  • Examined animals for injury or illness and documented symptoms for veterinarian review.
  • Shaved surgical areas and placed IV catheters in preparation for surgery.
  • Performed physical examinations and recorded weight, temperature and other vitals.
  • Administered and monitored anesthesia for surgeries and operations.
  • Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
  • Prepared and reviewed records and consent forms.
  • Assisted with polishing, removing stains and other dental procedures.
  • Removed waste from kennels, runs and exercise areas and placed in trash receptacles or in-ground septic systems.
  • Leveraged ultrasound and x-ray equipment for imaging and interpreted results.
02/2015 to 06/2016 Fast Food Worker Wendy's | City, STATE,
  • Kept customer and food preparation areas clean and well-organized.
  • Operated cash register and received payment from customers in cash or credit form.
  • Operated grills, deep fryers and griddles safely to avoid accidents or injury.
  • Organized food items on serving trays and in carry-out packages.
  • Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
Education and Training
Expected in 05/2015 to to High School Diploma | Clarksville High School, Clarksville, AR GPA:
Expected in to to | University of Arkansas Community College-Morrilton, Morrilton, AR GPA:
Expected in to to | Fisheries and Wildlife Arkansas Tech University, Russellville, AR GPA:

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Resume Overview

School Attended

  • Clarksville High School
  • University of Arkansas Community College-Morrilton
  • Arkansas Tech University

Job Titles Held:

  • Animal Shelter Manager
  • Hotel Front Desk Clerk
  • Veterinary Technician
  • Fast Food Worker

Degrees

  • High School Diploma
  • Some College (No Degree)
  • Some College (No Degree)

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