Trained numerous new employees quarterly. Earned “Top Seller” for two consecutive quarters in 95&96. Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Achieved high sales percentage with consultative, value-focused customer service approach.Cross-trained and provided back-up for other customer service representatives when needed.Resolved product issues and shared benefits of new technology.Managed quality communication, customer support and product representation for each client.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed positive customer experiences and resolved all customer complaints.Kept abreast of rapidly evolving technology.
Excellent communication, customer service
Experience, dependable, focus,Microsoft office, word, quality assurance, Sales, self-starter, Supervising, Team Player, telephone, Trouble shooting,Cash handling,Professional and friendly,Careful and active listener.Multi-tasking, Problem Solving, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Executive Management Support, Filing, Grammar, Internet Research, Research, Scheduling, Service Orientation, Speaking, Telephone Skills, Time Management
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