, , 100 Montgomery St. 10th Floor (555) 432-1000,

Detail-oriented and motivated professional providing quality animal care and exceptional customer service with experience working in various settings. History of building rapport with owners, rescues, and other animal shelters to promote positive outcomes for animals in need. Skilled in personnel management and training of animal care professionals, receptionists, and volunteers.

  • Customer service
  • Multitasking and prioritizing
  • Problem solving- trouble shooting and conflict resolution
  • Appointment scheduling
  • Verbal and written communication
  • Microsoft Office
  • Administrative duties
  • Staff and volunteer training and management
  • Relationship building across departments and with other organizations
  • Animal adoption
  • Animal observations
  • Safety and health precautions
  • Animal husbandry
  • Bilingual in English and Spanish
11/2017 to 04/2022 Animal Care Specialist - Rescue and Transport Altarum Institute | Ann Arbor, MI,
  • Provided support with daily operations, including overseeing seven Animal Care Attendants and ten volunteers, conducting animal care and handling, answering animal care questions from staff, volunteers and community members.
  • Updated training materials and wrote performance reviews for employees.
  • Collaborated and communicated with shelter and rescue organizations to place animals in need.
  • Maintained and updated records, databases and information pertaining to animal care and treatment; researched and reviewed a variety of materials and compiled data and reports.
  • Conducted and coordinated transport for animals to and from shelters, rescue organizations, veterinary clinics, and other organizations.
  • Responsible for item donation program. Organized, conducted inventory and distributed items to shelters and rescues in need.
  • Helped visitors to select and adopt appropriate animals based upon needs and requirements.
  • Promoted safe animal handling practices, offering care and enrichment to shelter animals.
  • Implemented and monitored behavior programs for behaviorally challenged animals.
  • Assisted the public with surrendering of owned and stray animals as well as reclaiming of lost animals.
10/2011 to 10/2017 Reception Team Trainer Pet Medical Center And Spa | City, STATE,
  • Ensured six front desk employees were properly trained, knowledgeable and provided excellent customer service.
  • Designed and developed training programs and materials for new and existing employees.
  • Managed implementation and continuous improvement of the training program through meetings and continuing education.
  • Resolved questions or difficulties raised by the employees and ensure the training sessions meet their individual needs.
  • Served as a central point of contact between departments and consulted with the practice manager to identify training needs.
  • Planned and delegated group and individual work assignments to trainees.
  • Ensured the practice was in compliance with the American Animal Hospital Association's 900 accreditation standards.
  • Represented the practice in all facets of patient services, which included: greeting clients and patients, answering multi-line telephones, scheduling appointments, maintaining patient records, coordinating patient flow, filling prescriptions, answering client questions, resolving client complaints, handling money and deposits as well as communicating with the veterinary technicians/assistants and Veterinarians.
  • Conducted tours of the practice and kennel area.
  • Ordered inventory and restocked supplies.
  • Promoted client education.
  • Followed procedures for cleaning and disinfecting patient kennels, day care and kennel areas, dishes, linens and laundry area.
  • Collected and recorded patient information necessary for optimal care such as weight, physical condition, attitude, treatments, administered, medications given, food and water intake, and elimination.
  • Monitored, recorded, and advised doctors on patient's health being held at the practice.
  • Followed isolation and rabies quarantine for contagious and potentially contagious animals.
05/2015 to 09/2015 Public Health Intern Fresno Healthy Communities Access Partners | City, STATE,
  • Supported development and execution of special community events.
  • Created educational material for several projects.
  • Created spreadsheets and calculated funding for the organization.
  • Boosted community members' health knowledge through participation in health fairs and events.
Expected in 06/2015 Master of Science | Public Health National University, La Jolla, CA GPA:
  • Specialized in Health Promotion
  • Delta Omega Honor Society member
  • Chair's award for academic achievement for graduate studies. Graduated with a 3.94 GPA
Expected in 06/2011 Bachelor of Science | Animal Science University of California - Davis, Davis, CA GPA:
  • Specialization in Companion and Captive Animals
  • Alpha Zeta Fraternity Member- honorary professional society
  • Graduated with a 3.0 GPA
Additional Courses
  • Doane (online)- Medical Terminology
  • Curtin University (online)- Autism and Neurodiversity: Building Your Child's Strengths
  • Harvard (online)- Exercising Leadership: Foundational Principals

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School Attended

  • National University
  • University of California - Davis

Job Titles Held:

  • Animal Care Specialist - Rescue and Transport
  • Reception Team Trainer
  • Public Health Intern


  • Master of Science
  • Bachelor of Science

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