, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Detail-oriented and motivated professional providing quality animal care and exceptional customer service with experience working in various settings. History of building rapport with owners, rescues, and other animal shelters to promote positive outcomes for animals in need. Skilled in personnel management and training of animal care professionals, receptionists, and volunteers.
Skills
Customer service
Multitasking and prioritizing
Problem solving- trouble shooting and conflict resolution
Appointment scheduling
Verbal and written communication
Microsoft Office
Administrative duties
Staff and volunteer training and management
Relationship building across departments and with other organizations
Animal adoption
Animal observations
Safety and health precautions
Animal husbandry
Bilingual in English and Spanish
Experience
11/2017 to 04/2022Animal Care Specialist - Rescue and TransportAltarum Institute | Ann Arbor, MI,
Provided support with daily operations, including overseeing seven Animal Care Attendants and ten volunteers, conducting animal care and handling, answering animal care questions from staff, volunteers and community members.
Updated training materials and wrote performance reviews for employees.
Collaborated and communicated with shelter and rescue organizations to place animals in need.
Maintained and updated records, databases and information pertaining to animal care and treatment; researched and reviewed a variety of materials and compiled data and reports.
Conducted and coordinated transport for animals to and from shelters, rescue organizations, veterinary clinics, and other organizations.
Responsible for item donation program. Organized, conducted inventory and distributed items to shelters and rescues in need.
Helped visitors to select and adopt appropriate animals based upon needs and requirements.
Promoted safe animal handling practices, offering care and enrichment to shelter animals.
Implemented and monitored behavior programs for behaviorally challenged animals.
Assisted the public with surrendering of owned and stray animals as well as reclaiming of lost animals.
10/2011 to 10/2017Reception Team TrainerPet Medical Center And Spa | City, STATE,
Ensured six front desk employees were properly trained, knowledgeable and provided excellent customer service.
Designed and developed training programs and materials for new and existing employees.
Managed implementation and continuous improvement of the training program through meetings and continuing education.
Resolved questions or difficulties raised by the employees and ensure the training sessions meet their individual needs.
Served as a central point of contact between departments and consulted with the practice manager to identify training needs.
Planned and delegated group and individual work assignments to trainees.
Ensured the practice was in compliance with the American Animal Hospital Association's 900 accreditation standards.
Represented the practice in all facets of patient services, which included: greeting clients and patients, answering multi-line telephones, scheduling appointments, maintaining patient records, coordinating patient flow, filling prescriptions, answering client questions, resolving client complaints, handling money and deposits as well as communicating with the veterinary technicians/assistants and Veterinarians.
Conducted tours of the practice and kennel area.
Ordered inventory and restocked supplies.
Promoted client education.
Followed procedures for cleaning and disinfecting patient kennels, day care and kennel areas, dishes, linens and laundry area.
Collected and recorded patient information necessary for optimal care such as weight, physical condition, attitude, treatments, administered, medications given, food and water intake, and elimination.
Monitored, recorded, and advised doctors on patient's health being held at the practice.
Followed isolation and rabies quarantine for contagious and potentially contagious animals.
05/2015 to 09/2015Public Health InternFresno Healthy Communities Access Partners | City, STATE,
Supported development and execution of special community events.
Created educational material for several projects.
Created spreadsheets and calculated funding for the organization.
Boosted community members' health knowledge through participation in health fairs and events.
Education
Expected in 06/2015Master of Science | Public HealthNational University, La Jolla, CAGPA:
Specialized in Health Promotion
Delta Omega Honor Society member
Chair's award for academic achievement for graduate studies. Graduated with a 3.94 GPA
Expected in 06/2011Bachelor of Science | Animal ScienceUniversity of California - Davis, Davis, CAGPA:
Specialization in Companion and Captive Animals
Alpha Zeta Fraternity Member- honorary professional society
Graduated with a 3.0 GPA
Additional Courses
Doane (online)- Medical Terminology
Curtin University (online)- Autism and Neurodiversity: Building Your Child's Strengths
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