Analyst, EDI/NPS Support Resume Example
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ANALYST, EDI/NPS SUPPORT
Summary
To obtain a full-time position with a company that has opportunity for growth and advancement.
I enjoy working with a variety of applications and welcome the opportunity to utilize my
experience and education to gain further knowledge and interaction with EDI order flow.
Skills
Certifications: A+, Network+, MCP, MCSA
Windows Operating Systems: XP, Vista, 7, 10, Server 2003
Competencies: TCP/IP, LAN/WAN, Active Directory, DHCP, DNS, VPN, VOIP
Software: Cisco WebEx, Clarify CRM, ServiceNow, Axway Cyclone, Microsoft Word/Excel/Outlook, SQL Express, SAP (ECC), Isotrac, Syntrac, many types of antivirus software
Experience
Analyst, EDI/NPS SupportOct 2012 to Current
Triumph Group － Taylorsville , NC
Triumph Group － Taylorsville , NC
- As the team Knowledge Steward, create/maintain knowledge articles for EIT Service Center Knowledge Base publication.
- Assisted the 340B APOI project team with their sales rep, customer, and Sentry software vendor correspondence to answer questions and improve processes.
- As Isotrac SME, send email announcements and documentation to the Service Center for Isotrac upgrades and enhancements.
- Monitor the team group mailboxes, assignment group and callbacks queue, offering information and support for various inquiries.
- Provide inbound technical support for Medical and Pharmaceutical EDI as well as Nuclear Pharmacy client and customer applications/hardware.
- Research order flow for EDI processing issues and relay details for data correction and resend documents as requested.
- Perform client security verification and password resets for access to applications, systems, and other permission based software using IDM (Identity and Access Management) and/or ADUC (Active Directory).
- Collaborate with Level 2, Level 3 and other teams when necessary to resolve immediate issues.
Analyst, Customer EDI ImplementationMay 2012 to Sep 2012
Cardinal Health － City , STATE
Cardinal Health － City , STATE
- Contact sales reps, customers and vendors to find out information needed for GXS gateway EDI implementations, assessments and enhancements.
- Troubleshoot, review and verify EDI setups and make changes as needed.
- Enter partner profiles and outbound document setup in Citrix XenApp CCDB (Central Customer Database).
- Create/modify entries for customer price schedules in Distrack (AS400).
- Enter Cross Reference when needed for account setups.
- Examine EDI 832 document data to find the cause of incorrect pricing and offer a solution.
- Assisted with the creation of EDI Standard Implementation Guide (EDI SIG) documentation for several vendors for company use.
Analyst, Customer SupportAug 2011 to May 2012
Cardinal Health － City , STATE
Cardinal Health － City , STATE
- Create and close cases using Clarify CRM ticketing system.
- Contact customers, sales reps and IT to coordinate appointments and discuss system requirements, enhancing soft skills.
- Perform CSOS (Controlled Substance Ordering System) and EDI server migrations on Axway software for Cardinal Health customers through remote connection using WebEx.
- Enter partner profiles and settings on Cardinal SFTP server using Axway software.
- Configure Axway software for AS/2 or SFTP communication for EDI server migrations.
Intern/PC TechnicianMar 2011 to Jul 2011
Innovative Technology Support － City , STATE
Innovative Technology Support － City , STATE
- Backup and restore data.
- Wipe hard drives and install operating systems, various software and updates.
- Remove viruses/malware.
- Remove/replace RAM and hard drives.
- Troubleshoot as needed.
PC Technician | HP Desktop SupportNov 2010 to Jan 2011
Peak Systems － City , STATE
Peak Systems － City , STATE
- Disconnect and remove computers, monitors, printers, telephones and laptop equipment for several JP Morgan Chase locations.
- Moved and reconnected equipment in designated office locations.
- Installed operating system and software on new computers.
Education
Certificate, IT Systems Administrator2011TechSkills － City, State
B.A., Advertising & Graphic Design2000CCAD Columbus College of Art & Design － City, State
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Resume Overview
School Attended
- TechSkills
- CCAD Columbus College of Art & Design
Job Titles Held:
- Analyst, EDI/NPS Support
- Analyst, Customer EDI Implementation
- Analyst, Customer Support
- Intern/PC Technician
- PC Technician | HP Desktop Support
Degrees
- Certificate , IT Systems Administrator 2011
B.A. , Advertising & Graphic Design 2000
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