Analyst, EDI/NPS Support Resume Example Company Name

ANALYST, EDI/NPS SUPPORT

Summary

To obtain a full-time position with a company that has opportunity for growth and advancement.
I enjoy working with a variety of applications and welcome the opportunity to utilize my experience and education to gain further knowledge and interaction with EDI order flow.

Skills

Certifications: A+, Network+, MCP, MCSA

Windows Operating Systems: XP, Vista, 7, 10, Server 2003

Competencies: TCP/IP, LAN/WAN, Active Directory, DHCP, DNS, VPN, VOIP

Software: Cisco WebEx, Clarify CRM, ServiceNow, Axway Cyclone, Microsoft Word/Excel/Outlook, SQL Express, SAP (ECC), Isotrac, Syntrac, many types of antivirus software

Experience

Analyst, EDI/NPS SupportOct 2012 to Current
Company Name － City, State

As the team Knowledge Steward, create/maintain knowledge articles for EIT Service Center Knowledge Base publication.
Assisted the 340B APOI project team with their sales rep, customer, and Sentry software vendor correspondence to answer questions and improve processes.
As Isotrac SME, send email announcements and documentation to the Service Center for Isotrac upgrades and enhancements.
Monitor the team group mailboxes, assignment group and callbacks queue, offering information and support for various inquiries.
Provide inbound technical support for Medical and Pharmaceutical EDI as well as Nuclear Pharmacy client and customer applications/hardware.
Research order flow for EDI processing issues and relay details for data correction and resend documents as requested.
Perform client security verification and password resets for access to applications, systems, and other permission based software using IDM (Identity and Access Management) and/or ADUC (Active Directory).
Collaborate with Level 2, Level 3 and other teams when necessary to resolve immediate issues.

Analyst, Customer EDI ImplementationMay 2012 to Sep 2012
Company Name － City, State

Contact sales reps, customers and vendors to find out information needed for GXS gateway EDI implementations, assessments and enhancements.
Troubleshoot, review and verify EDI setups and make changes as needed.
Enter partner profiles and outbound document setup in Citrix XenApp CCDB (Central Customer Database).
Create/modify entries for customer price schedules in Distrack (AS400).
Enter Cross Reference when needed for account setups.
Examine EDI 832 document data to find the cause of incorrect pricing and offer a solution.
Assisted with the creation of EDI Standard Implementation Guide (EDI SIG) documentation for several vendors for company use.

Analyst, Customer SupportAug 2011 to May 2012
Company Name － City, State

Create and close cases using Clarify CRM ticketing system.
Contact customers, sales reps and IT to coordinate appointments and discuss system requirements, enhancing soft skills.
Perform CSOS (Controlled Substance Ordering System) and EDI server migrations on Axway software for Cardinal Health customers through remote connection using WebEx.
Enter partner profiles and settings on Cardinal SFTP server using Axway software.
Configure Axway software for AS/2 or SFTP communication for EDI server migrations.

Intern/PC TechnicianMar 2011 to Jul 2011
Company Name － City, State

Backup and restore data.
Wipe hard drives and install operating systems, various software and updates.
Remove viruses/malware.
Remove/replace RAM and hard drives.
Troubleshoot as needed.

PC Technician | HP Desktop SupportNov 2010 to Jan 2011
Company Name － City, State

Disconnect and remove computers, monitors, printers, telephones and laptop equipment for several JP Morgan Chase locations.
Moved and reconnected equipment in designated office locations.
Installed operating system and software on new computers.

Education

Certificate, IT Systems Administrator2011TechSkills － City, State

B.A., Advertising & Graphic Design2000CCAD Columbus College of Art & Design － City, State

Resume Overview

School Attended

TechSkills
CCAD Columbus College of Art & Design

Job Titles Held:

Analyst, EDI/NPS Support
Analyst, Customer EDI Implementation
Analyst, Customer Support
Intern/PC Technician
PC Technician | HP Desktop Support

Degrees

Certificate , IT Systems Administrator 2011
B.A. , Advertising & Graphic Design 2000

Analyst, EDI/NPS Support Resume Example

Resume Score: 70%

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