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Analyst, EDI/NPS Support Resume Example

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ANALYST, EDI/NPS SUPPORT
Summary

To obtain a full-time position with a company that has opportunity for growth and advancement.
I enjoy working with a variety of applications and welcome the opportunity to utilize my experience and education to gain further knowledge and interaction with EDI order flow.

Skills

Certifications: A+, Network+, MCP, MCSA

Windows Operating Systems:  XP, Vista, 7, 10, Server 2003

Competencies: TCP/IP, LAN/WAN, Active Directory, DHCP, DNS, VPN, VOIP

Software: Cisco WebEx, Clarify CRM, ServiceNow, Axway Cyclone, Microsoft Word/Excel/Outlook, SQL Express, SAP (ECC), Isotrac, Syntrac, many types of antivirus software

Experience
Analyst, EDI/NPS SupportOct 2012 to Current
Triumph Group - Taylorsville , NC
  • As the team Knowledge Steward, create/maintain knowledge articles for EIT Service Center Knowledge Base publication.
  • Assisted the 340B APOI project team with their sales rep, customer, and Sentry software vendor correspondence to answer questions and improve processes.
  • As Isotrac SME, send email announcements and documentation to the Service Center for Isotrac upgrades and enhancements.
  • Monitor the team group mailboxes, assignment group and callbacks queue, offering information and support for various inquiries.
  • Provide inbound technical support for Medical and Pharmaceutical EDI as well as Nuclear Pharmacy client and customer applications/hardware.
  • Research order flow for EDI processing issues and relay details for data correction and resend documents as requested.
  • Perform client security verification and password resets for access to applications, systems, and other permission based software using IDM (Identity and Access Management) and/or ADUC (Active Directory). 
  • Collaborate with Level 2, Level 3 and other teams when necessary to resolve immediate issues.
Analyst, Customer EDI ImplementationMay 2012 to Sep 2012
Cardinal Health - City , STATE
  • Contact sales reps, customers and vendors to find out information needed for GXS gateway EDI implementations, assessments and enhancements.
  • Troubleshoot, review and verify EDI setups and make changes as needed.
  • Enter partner profiles and outbound document setup in Citrix XenApp CCDB (Central Customer Database).
  • Create/modify entries for customer price schedules in Distrack (AS400).
  • Enter Cross Reference when needed for account setups.
  • Examine EDI 832 document data to find the cause of incorrect pricing and offer a solution.
  • Assisted with the creation of EDI Standard Implementation Guide (EDI SIG) documentation for several vendors for company use.
Analyst, Customer SupportAug 2011 to May 2012
Cardinal Health - City , STATE
  • Create and close cases using Clarify CRM ticketing system.
  • Contact customers, sales reps and IT to coordinate appointments and discuss system requirements, enhancing soft skills.
  • Perform CSOS (Controlled Substance Ordering System) and EDI server migrations on Axway software for Cardinal Health customers through remote connection using WebEx.
  • Enter partner profiles and settings on Cardinal SFTP server using Axway software.
  • Configure Axway software for AS/2 or SFTP communication for EDI server migrations.
Intern/PC TechnicianMar 2011 to Jul 2011
Innovative Technology Support - City , STATE
  • Backup and restore data.
  • Wipe hard drives and install operating systems, various software and updates.
  • Remove viruses/malware.
  • Remove/replace RAM and hard drives.
  • Troubleshoot as needed.
PC Technician | HP Desktop SupportNov 2010 to Jan 2011
Peak Systems - City , STATE
  • Disconnect and remove computers, monitors, printers, telephones and laptop equipment for several JP Morgan Chase locations.
  • Moved and reconnected equipment in designated office locations.
  • Installed operating system and software on new computers.
Education
Certificate, IT Systems Administrator2011TechSkills - City, State
B.A., Advertising & Graphic Design2000CCAD Columbus College of Art & Design - City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

73Average
Resume Strength
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  • Word choice
  • Measurable results
  • Typos

Resume Overview

School Attended

  • TechSkills
  • CCAD Columbus College of Art & Design

Job Titles Held:

  • Analyst, EDI/NPS Support
  • Analyst, Customer EDI Implementation
  • Analyst, Customer Support
  • Intern/PC Technician
  • PC Technician | HP Desktop Support

Degrees

  • Certificate , IT Systems Administrator 2011
    B.A. , Advertising & Graphic Design 2000

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