motivated individual who is skilled at balancing the needs of clients in
professional capacities. Excels at
prioritizing and following through to achieve project goals. Accurate,
assertive and adaptable professional who can effectively multi-task in
challenging situations and meet critical deadlines.
Proficient in Word, Excel and Outlook
Strong communication skills
Valued team player
Problem solving ability
Dedicated to process improvement
Mortgage banking background
Exceptional customer service
Strong work ethic
Cash processing experience
Analyst05/2012 to 10/2017Company NameCity, State
Conducted loan level audits as related to the Attorney General settlement.
Audited loan level details from multiple business units to ensure compliance standards were met.
Obtained and documented evidence from multiple systems to validate processes were accurate.
Reported servicing irregularities to supervisors for confirmation of tolerance.
Presented findings to the management team for monthly conformance reports.
Assisted with rewriting the metric scripts and checklists to enhance procedural improvements.
Aided with outside auditor questions pertaining to procedural evidence reported.
Sales Associate11/2008 to CurrentCompany NameCity, State
Provide friendly helpful customer service.
Engage with customers to assist them with their shopping needs.
Suggest specific products to persuade customers to purchase.
Offer customers incentives to promote the final sale.
Accurately complete cash register transactions.
Merchandise new products and replenish stock as needed.
Train new sales associates with company and departmental procedures.
Assist managers with answering phone calls, completing change requests, answering advanced customer complaints and nightly store closings, including security checks and locking store.
Auditor/Payoff Quote Specialist08/2007 to 05/2012Company NameCity, State
Audited cash transactions completed by in house staff and vendor employees.
Validated all payments received were processed timely and according to the borrower's instructions.
Verified misapplied payments and non-sufficient funds were adjusted correctly.
Reviewed payoff quotes and flags to insure accuracy.
Monitored prepayment penalty flags and amended per terms of agreement.
Coached employees on procedures to insure procedural accuracy.
Assisted in code cross testing of existing and new banking software upgrades.
Reported all findings to the business units for monthly scorecard.
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