analyst resume example with 13+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - : - -
PROFESSION ATTRIBUTES:  Energetic, motivated individual who is skilled at balancing the needs of clients in professional capacities.  Excels at prioritizing and following through to achieve project goals.  Accurate, assertive and adaptable professional who can effectively multi-task in challenging situations and meet critical deadlines.
  • Proficient in Word, Excel and Outlook
  • Strong communication skills
  • Valued team player 
  • Problem solving ability
  • Dedicated to process improvement 
  • Mortgage banking background
  • Exceptional customer service
  • Strong work ethic
  • Detail-oriented
  • Organizational Skills
  • Cash processing experience
  • Training experience
05/2012 to 10/2017
Analyst Alira Health Boston, MA,
  • Conducted loan level audits as related to the Attorney General settlement.
  • Audited loan level details from multiple business units to ensure compliance standards were met.
  • Obtained and documented evidence from multiple systems to validate processes were accurate.
  • Reported servicing irregularities to supervisors for confirmation of tolerance.
  • Presented findings to the management team for monthly conformance reports.
  • Assisted with rewriting the metric scripts and checklists to enhance procedural improvements.
  • Aided with outside auditor questions pertaining to procedural evidence reported.
11/2008 to Current
Sales Associate Petco Cranberry, PA,
  • Provide friendly helpful customer service.
  • Engage with customers to assist them with their shopping needs.
  • Suggest specific products to persuade customers to purchase.
  • Offer customers incentives to promote the final sale.
  • Accurately complete cash register transactions.
  • Merchandise new products and replenish stock as needed.
  • Train new sales associates with company and departmental procedures.
  • Assist managers with answering phone calls, completing change requests, answering advanced customer complaints and nightly store closings, including security checks and locking store.
08/2007 to 05/2012
Auditor/Payoff Quote Specialist GMAC Mortgage Corp, LLC City, STATE,
  • Audited cash transactions completed by in house staff and vendor employees.
  • Validated all payments received were processed timely and according to the borrower's instructions.
  • Verified misapplied payments and non-sufficient funds were adjusted correctly.
  • Reviewed payoff quotes and flags to insure accuracy.
  • Monitored prepayment penalty flags and amended per terms of agreement.
  • Coached employees on procedures to insure procedural accuracy.
  • Assisted in code cross testing of existing and new banking software upgrades.
  • Reported all findings to the business units for monthly scorecard.
Education and Training
Expected in 2013 to to
Bachelor of Arts: Business Administration
San Francisco State University - San Francisco, CA
Activities and Honors
Attorney, banking, cash register, customer service, funds, processes, sales, scripts, phone, upgrades

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    Job Titles Held:

    • Analyst
    • Sales Associate
    • Auditor/Payoff Quote Specialist


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