Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Highly organized, effective leader and communicator who understands how to motivate, plan, track, and monitor the achievement of operational goals. Effective at leading diverse team members to accomplish business goals. Detail oriented and efficient, with strengths in process mapping, project management, and commissions/payroll.

  • Project Management
  • Procedure Development
  • Process Mapping
  • Payroll/Commissions
  • Process Documentation
  • Test Case Scenarios
  • Account Reconciliation
  • Data Modeling
  • Marketing
  • Underwriting
Work History
Analyst, 01/2018 - 05/2021
Transwestern Austin, TX,
  • Monitor and maintain various systems (Access, Excel, Mainframe, Flyspeed, PeopleSoft) to ensure proper payment of captive/broker advance commissions.
  • Liaison to Sales Staff, Home Office Colleagues and Management for special projects and communication with related issues.
  • Technical and subject matter expert to various Teams, Departments, and Management in regard to the Captive, Broker, and Association Commission Systems.
  • Lead and Team coordinator in design, testing and implementation of various database software and commission systems.
  • Internal consultant and subject matter expert when representing Agent Compensation with regard to cross-divisional projects and teams.
  • Responsible for projects related to complex analysis and reporting.
  • Analysis and preparation of bi-monthly, monthly, and annual compensation files.
  • Department liaison for compensation rules and interpretation.
  • Prepare moderate to complex earning adjustments based on various avenues of audit requests
  • Audit and compare paid commissions for reasonableness
  • Provide data and support for model audit rule requests, FINRA audit requests, and external auditor (KPMG) requests.
  • Prepare and maintain complex and detailed internal procedures to be in compliance with internal and external auditing procedures.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Improved business direction by prioritizing customers and implementing changes based on collected feedback.
  • Assessed impact of current business processes on users and evaluated potential areas for improvement.
  • Mapped current and future departmental processes and recommended areas for improvement.
  • Mapped process activities to identify shortfalls and propose options to rectify operational inefficiencies.
Marketing Account Representative, 10/2014 - 01/2018
General Motors Wfh_City, PA,
  • Directed and coordinated marketing activities and policies to promote products and services.
  • Initiated market research studies and analyzed findings.
  • Collaborated with developers, advertisers and production managers to market products and services.
  • Communicated marketing teams' plans and accomplishments to verify alignment with Senior Management objectives.
  • Communicated with existing and prospective Brokers to discuss current business strategies.
  • Maintain and update all existing Brokers/Sellers accounts on AS400 system.
  • Provide Mgmt/Administrative staff with production numbers.
  • Work with IT department to implement new products/rates.
  • Update and Production of Marketing Materials using Adobe.
  • Assist all internal and field Marketing Staff with product questions.
  • Review of prospective Broker/Credit Unions/Dealerships
  • Worked closely with product development team to create and maintain marketing materials for sales presentations and client meetings.
  • Tracked key metrics and developed spreadsheets and data models.
Business Analyst, 10/2000 - 10/2014
Mercury Insurance City, STATE,
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Documented business processes and analyzed procedures to see that changing business needs were being met.
  • Leader of Internal MBP Admin Staff Inquiries.
  • Provide support to IT dept for implementation of new product lines.
  • Reduce long standing debt from 200k to under 25k.
  • Provide External Marketing Staff and Management with production numbers, and loss ratio information for Brokers/Seller accounts.
  • Coordinate and present Mechanical Breakdown Training for internal staff, as well as for current and prospective Brokers/Sellers.
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
High School Diploma: , Expected in
Yukon High School - Yukon, OK
: Business And Accounting, Expected in
Redlands Community College - El Reno, OK

72 credits, including 18 credits in business, and 12 hours in accounting.


Lean Six Sigma White Belt

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School Attended

  • Yukon High School
  • Redlands Community College

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  • Marketing Account Representative
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  • High School Diploma

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