analyst resume example with 5+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Knowledgeable Compliance Analyst offering expertise in NIST SP 800-53 Rev 4, audit procedures and project management. Highly skilled in assembling authorization packages with a proven history of delivering exceptional risk management support. I've been consistently recognized for project management capabilities and passion for aligning security standards with business goals. I'm a self-motivated team player who is eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Currently seeking new opportunities to learn, grow, and excel in providing recommendations for best practices.

  • NIST SP 800-53 rev 4,
  • NIST SP 800-37 rev1
  • FIPS 199
  • DHS 4300A
  • OIG Controls
  • DISA STIG Guidelines
  • RMF
  • MS Office
  • Developing Security Plans
  • Designing Security Controls
  • Reviewing Nessus scans
  • Policy Compliance Understanding
  • Managing Plan of Action and Milestones (POA&Ms)
  • Excellent verbal and written communication skills
Work History
01/2019 to Current Analyst Transwestern | Tempe, AZ,
  • Contributed to creation of Security Assessment and Authorization packages for DHS's cloud systems in accordance with NIST requirements.
  • Recommended improvements in security systems and procedures.
  • Experienced every step of the Risk Management Framework (RMF) and delivered Assessment and Authorization packages that obtained and maintained full authorization to operate.
  • Review existing technical specifications to identify and eliminate potential security flaws and weaknesses.
  • Prepared and maintained regular system assessment and evaluation documents
  • Worked directly with DHS's ISSO and senior management informing them of any discovered faults or discrepancies in operations.
  • Reviewed existing technical specifications to identify and eliminate potential security flaws and weaknesses.
  • Outlined and maintained security patching schedule to efficiently address ongoing system issues.
  • Verified continuous update of systems and immediately patched vulnerabilities to prevent security issues.
  • Direct oversight for development and implementation improvements to support DHS Service Operations.
  • Applied cybersecurity best practices to information system standards, directives and guidance for all personnel, monitoring compliance across DHS HQ.
  • Helped solve diverse program problems with in-depth analysis.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
  • Evaluated and adopted new technologies to address changing industry needs.
  • Reviewed performance benchmarks and established metrics for future tracking.
  • Maximized team knowledge and productivity by effectively training, monitoring and directing employees in application of best practices and regulatory protocols.
  • Identified and resolved problems through root cause analysis and research.
  • Investigated and addressed AWS GovCloud system issues to enhance usability and improve functionality.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute to stakeholders.
06/2018 to 08/2018 Intern Chubb | Harrisburg, PA,
  • Provided IT system security consultation within cloud-based and on-premises environments in accordance with NIST SP 800-53, 800-37, OMB, and other authoritative IT security guidance.
  • Autonomously lead interviews and data center walk-throughs with clients to determined conformity of environments against stated requirements.
  • Validated respective information system security plans to ensure NIST control requirements are met.
  • Educated and interpreted compliance activities for clients
  • Developed documentation and authored recommendations associated with findings on how to improve customer’s security posture in accordance with appropriate controls.
  • Prepared, reviewed, updated, and maintained IT security supporting artifacts.
  • Collaborated with project managers, quality management and other delivery team members to drive customer satisfaction and meet project deliverables.
  • Sorted and organized materials such as physical files, tracking spreadsheets and reports.
  • Generated reports detailing findings and recommendations.
08/2017 to 12/2018 IT Support Specialist Kuehne & Nagel Logistics, Inc. | Lewisville, TX,
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Answered constant flow of customer calls with up to 14 calls in queue per minute.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
  • Used Cherwell ticketing system to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Determined hardware and network system issues using effective troubleshooting techniques.
06/2015 to 08/2017 Customer Service Support Genex Services | Saint Louis, MO,
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Performed tests of functionality, security and performance of different workstations and devices.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Installed, repaired, maintained, and upgraded software on Apple products.
  • Performed set-up, break-down, and transport of company electronic equipment
  • Prepared equipment for employee use, performed or ensured proper installation of services, operating systems, and appropriate software.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Expected in 12/2018 to to B.B.A | Computer Information Systems James Madison University, Harrisonburg, VA, GPA:
  • Dean's List in the fall of 2016
  • Coursework in Computer Security, Advanced Cybersecurity, Operating Systems and Server Administration, Computing and Telecommunications Networks, Database Design & Application, Linear Programming and Business Analytics, Enterprise Architecture, Intermediate Programming in Python, Java, and C#.
  • Member of Women in Technology
  • Graduated with 3.0 GPA
Additional Information
  • Clearance , Secret Clearance – Approved
  • CAP Certification - In progress
  • Security+ Certification - In progress
  • Documented and resolved Low, Moderate, and High POA&Ms which led to achieving ATOs for 2 DHS cloud systems.
  • Collaborated with ISSOs in the development of the security authorization packages.
  • Achieved title of FedRAMP ATO expert at contracting company.

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Resume Overview

School Attended

  • James Madison University

Job Titles Held:

  • Analyst
  • Intern
  • IT Support Specialist
  • Customer Service Support


  • B.B.A

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