Ams Pre Sales Director resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Executive Profile
Innovative Director who creates strategic alliances with cross business unit and global organizations to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Offering outstanding presentation, communication and cross-cultural WW team management skills. High-energy, results-oriented leader with an entrepreneurial attitude. Multi Task oriented to drive multiple facets of the business.
Skill Highlights
Multi-Unit Business operations management
Cross Global Cultural Leadership and Communications
Global Collaboration Leader
Portfolio Training Support and Readiness
Budgeting & Expense Management expertise
Organizational Restructure and Management of Change Experience
Global Solutions Support and Development
Problem Resolution and Escalations Experience
Core Accomplishments
TS Pre -Sales Support Strategy was adopted as a best practice.
Developed 2 off -shore teams to support Lifecycle Services and Attach Sales Growth. Both were adopted as Best Practice.
Improved Margin Growth YOY in past 2 years.
Collaborated across Global Teams to develop best practices, handle escalations and establish standard governance, communication and support practices.
Developed Portfolio Readiness Process to ensure Pre Sales and Sales Readiness (DC, FC, LES, OSS, etc)
Professional Experience
AMS Pre Sales Director, 2010 to 08/2015 Ascension (System Office) – Owasso, OK,
Responsible for Governance, Operations and Strategy for Custom Solutions Division for Technical Support Services across the AMS.
Collaborate with WW and EMEA/APJ Regions on Opportunities, Strategy and Readiness for TS Pre Sales.
Manage Direct and Indirect Teams across the AMS Region (Canada, US and Latin America) to drive revenue and orders Growth.
Develop Best in Class Process' to streamline and enable velocity for Solution Development and Portfolio Readiness.
Assist in Development of New Offerings and Tools to Drive Growth.
Set the Strategy and Roadmaps for AMS TS Pre Sales Organization Development.
Directed strategic initiatives to achieve improved Portfolio Awareness across teams
Assisted in Creating PreSales Support strategies to promote TS Portfolio offerings and motivate larger deals.
Managed new portfolio awareness, and readiness
Work effectively in a heavily cross-functional, fast paced WW Cultural environment.
Consulting Business Manager, 2009 to 2010 Hewlett Packard – City, STATE,
Responsible for four Lines of Business ($100M) with focus on achievement of revenue and sales orders for the East Division of Technology Services.
Responsible for forecasting revenue(s), managing sales support teams, business development and portfolio awareness.
Managed direct and indirect cross functional teams.
Worked accross Business functions including reviewing financials on customer opportunities, ensuring responses were competitive and met customer needs.
Ensured sales had programs and education on portfolio needed to be successful, grow business and funnel to achieve orders and revenue growth.
Key Achievements/Awards: Achieved overall 107% of Aspire for Revenue for FY10 ($107M Business), YOY Revenue Growth Avg. of 32% for Lines of Business Covered. Successful forecasting accuracy by quarter based on business trends/changes.
East Area Pursuit Manager, 2005 to 2009 Hewlett Packard – City, STATE,
Management of Solution Architects and Engagement Managers to handle Custom Solutions Technology Services Division.
Supported the sales organization to ensure creative and competitive solutions for our customers.
Assisted in the area forecasting, personnel management, customer/internal presentations, business reporting, process/procedure improvement, and employee development, etc.
Key Achievements/Awards Consistent Revenue Achievement and YOY Growth Achievement, Yearly Win Rate statistics above average: 65% (average in US was 55%), Nominated and Participated in ADP Program (Advancement Development Program).
Custom Solutions Manager, 2001 to 2005 Hewlett Packard – City, STATE,
Managed/led a team of solution architects out of the Mid Atlantic geography that handled developing and delivering solutions for customers.
Other responsibilities included: tracking billing, p&l, reporting, work load balancing, handling escalations, customer meetings, and also supported several large clients during large projects such as Wyeth Pharmaceuticals and Glaxo Smith Kline.
Key Achievements/Awards Achieved MVP Award (By Nomination for Successful Achievement of Goals and Contribution), Achieved Service Excellence due to the area's achievement of revenue and customer sat #'s.
Service Delivery Director , 1997 to 2001 DecisionOne – City, STATE,
NJ & SE Pennsylvania for Hardware Service Delivery.
Group supported Large Mainframe, Mid Frame and PC business.
Responsible for P&L management, sales, escalation support, customer support, and contract management.
Key Achievements/Awards.: Presidents Award for Revenue/Customer Satisfaction Achievement.
Promoted within one year on the job to Director position due to success of taking local branch from lowest in class branch to top in class branch with Customer, contracts achievements.
Service Deliver Manager, 1994 to 1997 Inacom Info Sys – City, STATE,
Managed a delivery team for hardware service calls in the SW Michigan geography.
We supported PC's, Laptops, Printers and Networks.
Started out as a Laptop repair person, moved to parts logistics and became service manager due to taking the initiative to learn all aspects of the business and put process, procedures in place to make it a profit center vs.expense center.
Key Achievements/Awards. Received Service Achievement Yearly award for achieving revenue goals during my management tenure in 96 & 97.
Education
Bachelors Degree: Marketing/Business Management, Expected in 1993 Western Michigan University - Kalamazoo, MI GPA:
Marketing/Business Management
Associates Degree: Business Administration, Expected in 1990 Schoolcraft College - Kalamazoo, MI GPA:
Business Administration
Spanish, Life Coach and Business Courses: Various Courses, Expected in Delaware Community College - Kalamazoo, PA GPA:
Took various courses to improve my leadership and intra personal skills.
Skills
Business Development,
Team Strategy and Development
Process Improvements
Global Team and Escalations Support
Cross Functional Regional Leadership
Drive orders growth through Innovation and Process Improvements
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