Amazon Worker resume example with 1+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary
Enthusiastic Customer Service skills with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Skills
Customer service
Customer assistance
Problem resolution
Team building
Organization
Communications
Operational improvement
Leadership
Honesty
Hardworking
Critical Thinking
Team Player
Cash drawer balancing
Effective customer upselling
Cash register operation
Customer greeting
Coin counting
Training and mentoring
Product recommendations
Experience
10/2020 to Current
Amazon Worker Whole Foods – East Lansing, MI,
Adhered to all standard operating procedures and complied with safety and quality processes.
Assigned work to employees based on project requirements and individual team member strengths.
Pitched in to assist supervisors and to handle various tasks.
Organized and cleaned work areas for safety and professional appearance.
Followed company, safety and performance requirements at all times.
Motivated and supported field workers completing work to increase work quality and efficiency.
Coordinated schedules and day-to-day activities of crew to satisfy project needs.
Enhanced production methods and improved employee motivation to maximize team productivity.
02/2020 to Current
Customer Service CashierWhole Foods – Eugene, OR,
Redeemed coupons and cross-sold products.
Handled
customer
complaints
and
concerns promptly, escalating complex issues to direct supervisor for quick resolution.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Greeted customers warmly and responded to requests for information.
Cross-trained in cleaning, cooking, customer service, and cashier roles in order to provide skilled backup for team members.
Stayed up to date on current item discounts to support promotions.
Processed returned items in accordance with store policy.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving conflict amongst the upset customer.
Answered phone calls to assist customers with questions and specific orders.
Processed customer payments quickly and returned exact change and receipts.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Helped customers find specific products, answered questions and offered advice.
Helped customer locate and select appropriate merchandise throughout store.
Worked closely with front-end staff to assist customers.
Resolved issues with cash registers, card scanners and printers.
Trained new team members in cash register operation, stock procedures and customer service.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Restocked Taco Bell with silverware, straws, napkins and condiments.
06/2019 to 02/2020
Customer Service CashierKrystal – City, STATE,
Helped customers find specific products, answered questions and offered advice.
Processed returned items in accordance with store policy.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Learned roles of other departments to provide coverage and keep store operational.
Welcomed customers, offering assistance to help find necessary store items.
Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
Inspected items for damage and obtained replacements for customers.
Resolved issues with cash registers, card scanners and printers.
Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Worked closely with front-end staff to assist customers.
Trained new team members in cash register operation, stock procedures and customer service.
Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
Greeted customers warmly and responded to requests for information.
Processed credit card, EBT and gift certificate payments in electronic computer systems.
Cross-trained in cooking, cleaning, cashier, & customer service roles in order to provide skilled backup for team members.
Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy.
Trained new employees in cashiering procedures, offering assistance in resolving refunds, resolving conflict within customers issues.
Answered phone calls to assist customers with questions and specific orders.
Processed customer payments quickly and returned exact change and receipts.
Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Assisted with purchases, locating items and signing up for rewards programs.
Restocked Krystal with silverware, straws, napkins and condiments.
Resolved issues regarding customer complaints and escalated worsening concerns to the manager for remediation.
Education and Training
Expected in 07/2020
High School Diploma: Jean Ribault High School - Jacksonville, FL GPA:
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