Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:

Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. Pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.

Customer-focused Cashier Team Lead with driven work ethic and documented record of excellent guest service. Friendly with strong communication and interpersonal skills to maintain loyal business. Offering great problem-solving skills to quickly address customer questions and concerns.

Determined Closer with documented success in competitive, fast-paced sales environments. Track record of exceeding expectations and sales goals to drive profit and revenue growth. Collaborating with team members to deliver exceptional customer service.

Results-focused [Industry] professional with strength in [Skill], [Task] and [Task]. Proactive leader with strengths in communication and collaboration. Proficient in leveraging [Area of expertise] and [Area of expertise] knowledge to promote [Result]. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.

Organized Community Assistant coordinating multiple tasks to deliver seamless operations. Offering [Number] years in [Type] environments with proven success improving efficiency and effectiveness. Compassionate and empathetic with strong relationship-building and communication skills.

  • Inbound phone call management
  • Call controlling
  • Call control
  • Overseeing call loads
  • Answering inbound calls
  • Call center monitoring
  • Call transfers
  • Outbound calling
  • Call and complaint investigation
  • Call placements
  • Company representative management background
  • Amazon Web Services
  • Physically coordinated
  • Directing calls
  • Non-emergent call response
  • Outbound calls
  • Call screening
  • Technically adept
  • Patient callbacks
  • Prospecting and cold calling
  • CallSelect
  • Avaya Call Center
  • Politically astute
  • Recall management
  • Phone call answering
  • Cold calling abilities
  • Follow-up calls
  • Familiar with calling plays
  • Automated call distributors
  • Outbound sales calling
  • High-volume call reception
  • Projecting vocally
  • Call triaging
  • Call analysis
Amazon Call Representative, 10/2019 - 12/2019
Safelite Autoglass Lewisville, TX,
  • Attended departmental meetings, providing feedback to enhance future performance.
  • Delivered [Product or Service] to customer locations.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Improved operations by working with team members and customers to find workable solutions.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
Customer Service, 01/2017 - 04/2019
Marriott International White Plains, NY,
  • Communicated with customers about [Product or Service] offerings, including policies, restrictions and refund policies.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Drove substantial sales with more than $[Amount] in weekly revenue through suggestive selling and by promoting add-on purchases.
  • Observed customer behaviors to identify security threats and escalate concerns to supervisors.
  • Helped customers sign up for loyalty programs and submitted completed paperwork.
  • Answered [Number] calls per [Timeframe] to answer customer questions.
  • Utilized [Type of Software] to compile data gathered from various sources.
  • Created agendas and communication materials for team meetings.
Shipping and Receiving Manager, 07/2013 - 05/2018
Shipping And Receiving City, STATE,
  • Coordinated with freight forwarders to expedite international shipments.
  • Established transportation cost standards and economical shipping practices.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.
  • Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
  • Improved efficiency by [Number]% through supervision of [Number] staff working in warehouse.
  • Oversaw more than $[Number] in inventory and supervised [Number] employees in [Number] square foot warehouse for [Type] of company.
  • Oversaw shipping and receiving activities, accomplishing customer pick rate of [Number]% by monitoring zone separation.
  • Managed vendor relationships to support supply chain and maintain product quality.
  • Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
  • Planned stock quantities according to marketplace demand and sales forecasts.
  • Employed first-in first-out protocols to reduce waste by [Number]%.
  • Managed day-to-day shipping and receiving, typically overseeing more than [Number] packages in 24-hour period.
  • Monitored $[Amount] freight budget per year.
  • Negotiated with [Number] freight companies, which resulted in new contracts that reduced overall shipping costs by [Number]% annually.
  • Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
  • Trained staff on material handling processes to reduce shipping times.
  • Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
  • Handled all delegated tasks, including [Task] and [Task].
  • Earned reputation for good attendance and hard work.
  • Delivered [Product or Service] to customer locations.
  • Collaborated in development of [Type] procedures.
Education and Training
High School Diploma: , Expected in 05/2013
James Madison High - Nocross , GA

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School Attended

  • James Madison High

Job Titles Held:

  • Amazon Call Representative
  • Customer Service
  • Shipping and Receiving Manager


  • High School Diploma

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