LiveCareer-Resume

amazon associate resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Summary

Practiced customer service professional with [Industry] expertise and deep passion for helping customers. Successful at processing high-volume calls in fast-paced environments while maintaining detailed records and satisfying customers with successful resolutions. Experienced in maintaining privacy of confidential and sensitive information.

Skills
  • Data entry
  • Conflict resolution
  • Project planning
  • Communication
  • Active listening
  • Project management
Education and Training
Annville Cleona High School Annville, PA Expected in 06/2017 High School Diploma : - GPA :
American Military University , Expected in Bachelor of Science : Criminal Justice (In Progress) - GPA :
Community College Of The Air Force , Expected in Associate of Science : Logistics Management (In Progress) - GPA :
Experience
Archimedes Global - Amazon Associate
Aberdeen, MD, 11/2020 - 12/2021
  • Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
  • Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded any discrepancies.
  • Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
  • Logged unit quantities and entered data within inventory database to facilitate records maintenance.
  • Identified safety hazards and notified management to determine proper resolution of issues.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Picked and prepared numerous daily shipments in large warehouse environment to facilitate customer order fulfillment.
Cummins - Logistics Planner
Kansas, IL, 10/2017 - 12/2020

Customer Service

  • Coordinated with 20+ agencies in determining ways to optimize service levels, maintain product flow efficiency, and minimize cost while maintaining efficiency of meeting mission requirements.
  • Executed Air and Space Expeditionary Force (AEF) exercise deployment operations by validating taskings, briefing passengers, securing cargo, and ensuring FAA procedures are followed.
  • Processed gatekeeper; filtered 10k calls annually, with goals including resolving customer concerns, managing customer accounts, responding to service queries, and overall program validation.
  • Received callers providing exceptional listening skills to determine the nature of their call-in order to clearly and precisely address their inquiries in a professional manner.
  • Provided In transit Visibility (ITV) for customers and organization by tracking transportation schedules and providing rapid updates to key stakeholders and decision makers.
  • Continually developed a positive relationship with customers and agencies while coordinating throughput from Point of Embarkation to Point of Debarkation.

Negotiations

  • Motivated and encouraged team members to communicate more openly and constructively with each other.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Contributed to development, planning and completion of project initiatives.
  • Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
  • Strengthened traceability by developing organization systems for records, reports and agendas.
  • Created and implemented highly effective and individualized human resource solutions for clients.
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution.

Planning, Programming, Logistics

  • Enhanced logistics capabilities by attending WRM training in critical war-planning arena.
  • Used knowledge of complex databases to plan/monitor all product flow from origin to final delivery.
  • Performed transportation planning work of average difficulty, and assisted in conducting reviews related to transportation planning.
  • Drove annual WRM review by coordinating documentation, use code, and UTC validation to ensure critical assets are protected and mission ready.
  • Monitored industry standards, trends, or practices to identify developments in transportation planning or execution. Reorganized transportation schedules to consolidate loads, maximize vehicle usage, or limit the movement of empty vehicles or containers.
  • Maintained databases of transportation information and stored transportation records in accordance with corporate policies.
  • Accepted customer orders and instructions for loading and delivery of all shipments of cargo/personnel.
  • Developed data collection processes and data management systems to improve transportation planning.
Giant Food Stores - Cashier
City, STATE, 05/2016 - 05/2017
  • Resolved issues with cash registers, card scanners and printers.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Operated cash register, collected payments and provided accurate change.
  • Worked closely with front-end staff to assist customers and maintain satisfaction levels.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Helped customers find specific products, answered questions and offered product advice.
  • Learned roles of other departments to provide coverage and keep store operational.

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Resume Overview

School Attended

  • Annville Cleona High School
  • American Military University
  • Community College Of The Air Force

Job Titles Held:

  • Amazon Associate
  • Logistics Planner
  • Cashier

Degrees

  • High School Diploma
  • Bachelor of Science
  • Associate of Science

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