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alterations coordinator resume example with 5+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Team-minded Coordinator with 15 years of comprehensive experience performing administrative support functions with a strong background in customer service. A dedicated team player with proven ability to provide new ideas resulting in increased productivity and efficiency. Demonstrates a vibrant attitude in high-volume and energetic settings with a deep understanding of industry standards. Experienced stepping into independent roles that require quick thinking and focus to promote company success. Proactive professional commended for dedication to team members and consistently resolving challenges to improve overall success.

Skills
  • Multitasker
  • Highly organized and detail oriented
  • Strong analytical qualities
  • Verbal and Written Communication
  • Proficient in MS Office Suite (Word, Excel, PowerPoint) Google Workspace, Adobe, Avaya Systems, Quickbooks, Onbase, BJ Murray
Experience
05/2020 to 11/2021 Alterations Coordinator Classic Beverage Of Southern California | Perris, CA,
  • Assisted shareholders in complete process of renovating cooperative housing and condominium apartments
  • Created and maintained alteration files for clients comprised of approximately 400-500 individual units
  • Worked closely with property managers, board members, building architects, supers, and contractors to decisively move projects through approval process
  • Verified proper insurance and licenses were held by contractors and vendors
  • Extended proficient knowledge of Department of Buildings regulations and codes, as well as individual alteration agreements for average of 20 buildings within portfolio
  • Objectively answered an estimated 100+ inbound emails daily within a timely manner
  • Met daily, weekly and monthly department goals set forth by supervisor
  • Trained new hires in department processes and procedures resulting in higher department productivity
  • Provided administrative assistance for building annual meetings carried out via Zoom
12/2019 to 05/2020 Receptionist Rollins, Inc | Chesapeake, VA,
  • Provided ongoing administrative support to staff of over 120 comprised of senior executives, managers, and assistants through daily operations and specially delegated projects as needed
  • Delivered administrative support by making copies, sending faxes, organizing documents, and rearranging schedules
  • Serving as initial point of contact for an average of 100-200 clients daily via emails, phone calls, and in person by addressing their needs and concerns with impeccable customer service
  • Streamlined processes and procedures to effectively execute front desk duties in a timely manner
  • Maintained daily calendars, set appointments with clients, and planned daily office events
  • Sorted incoming mail and directed to correct personnel along with scheduling couriers and messengers to pick up outgoing parcels
  • Oversaw fulfillment of break area and kitchen supplies while providing weekly inventory lists of necessary items to be restocked
  • Scheduled meeting and office events while collaborating with meeting organizers on logistics and catering
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
04/2018 to 08/2019 Administrative Assistant Spokane Teachers Credit Union (Stcu) | Spokane Valley, WA,
  • Organized and maintained documents, files and records
  • Scheduled estimates and created work orders for supers and clients
  • Prepared monthly statements for all accounts
  • Created and implemented administrative processes and procedures to prioritize job tasks and increase productivity
  • Automated office operations, managing client correspondence, record tracking, and data communications in database and case management software
  • Performed billing, collection and reporting functions using Quickbooks, and filed all completed job folders
  • Prepared and submitted proposals to prospective clients
  • Created Certificates of Insurance and Workman's Compensation Certificate prior to commencement of each job using ADP database
01/2016 to 04/2018 Contact Center Representative Michael C. Fina | City, STATE,
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Adhered to quality assurance standards on all calls to meet monthly goals and objectives in satisfaction with company standards
  • Provided training and support to new team members on computer programs utilized in addition to proper company procedures, policies, and product knowledge
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis
  • Documented customer correspondence in CRM to track requests, problems, and solutions
  • Asked probing questions to determine service needs and accurately input information into electronic systems
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications
  • Offered resolutions to de-escalate calls and solve customer issues
Education
Expected in to to Associate of Science | Liberal Arts And General Studies Suffolk County Community College, Selden, NY GPA:
  • Alumni Member of Phi Beta Kappa Honor Society

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Resume Overview

School Attended

  • Suffolk County Community College

Job Titles Held:

  • Alterations Coordinator
  • Receptionist
  • Administrative Assistant
  • Contact Center Representative

Degrees

  • Associate of Science

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