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alpha frontier business application analyst officer resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary
Jessica Claire
Areas of Expertise
  • Guest services
  • Inventory control procedures
  • Merchandising expertise
  • Loss prevention
  • Cash register operations
  • Product promotions
Education
Institute of Technology Tallaght , Dublin Expected in BA : Business Studies and Accounting - GPA : Business Studies and Accounting
, Expected in International Academy of Computer Training Webmaster Level 1 : - GPA :
, Expected in Diploma : - GPA : Built a website to document a rugby team's tour of South Africa in 2009
Work Experience
- Alpha Frontier Business Application Analyst - Officer
, STATE, 04/2014 - Present
  • As an Alpha Frontier Business Application Analyst in New York I would Interface with users and developers on a daily basis to define Alpha Frontier specifications for new projects and to enhance the Company's proprietary application according to user requirements.
  • I would also ensure that any new functionality or enhancements have been developed to the highest possible standards by using industry specific knowledge to prepare and execute robust test scenarios.
  • As a Business Analyst on the Alpha Frontier team I developed a 'New Development Questionnaire' system for all new developments taking place.
  • The aim of the system was twofold; 1 - As the BA team was split across North America and Eastern Europe we needed a system to ensure consistent implementation of business requests and avoid any ambiguity across projects.
  • 2 - Ensure that projects presented to development teams in Eastern Europe had already gone through a vetting process and questions from developers had already been anticipated and answered.
  • This system proved to be a great success as it reduced over development of projects and reduced the risk of key requirements being overlooked from the specification phase to the final QA phase.
- Alpha Frontier Technical Application Support - Supervisor
, STATE, 06/2010 - 04/2014
  • As an Alpha Frontier Technical Application Support Analyst I worked on the companies Fund of Hedge Fund investment platform.
  • My role was to provide technical support for Alpha Frontier across all State Street business units, including users in New York, Boston, Toronto, Dublin, Poland and Hong Kong and other application support teams within IFS.
  • In addition to day to day application support I would also provide Alpha Frontier expertise to support the initiation of new clients to the Company's proprietary application and also ensure that the daily tasks carried out on Alpha Frontier comply with Corporate Audit procedures.
  • During my time in front line support on the Alpha Frontier support team I implemented a system which reduced incident reports by 25%.
  • The system aimed to reduce the amount of re-occurring issues by providing users with a resource to de-bug the issues themselves.
  • This system proved to be invaluable when transitioning support functions overseas as new hires on the Alpha Frontier team had a readily available resource to spot re-occurring issues and solve them in a timely manner.
- ISS Technical Application Support - Supervisor
, STATE, 09/2008 - 06/2010
  • Upon internally transferring to New York I continued to work in the ISS group and I was heavily involved in the conversion of the company Investors Trust Bank.
  • My role included dealing with new fund specifications for all Capital Investor Statements and new development reports for investor extracts that have been requested by the client.
  • For example the conversion required a new report developed to handle complex EQ calculations which I was heavily involved in.
  • I was also involved in the training of new users and spent some time in Boston moving these users onto the ISS platform.
NA - ISS Technical Application Support - Associate
, , Ireland 10/2006 - 09/2008
  • I started my career working in front line support for a Hedge fund Investor Services System called ISS.
  • The ISS Support team is responsible for this application and to keep our Investor system up to date with the changing Hedge Fund Market.
  • ISS records Investor Information and Transactions and also automates fee calculations for incentive and management fee scenarios for complex Hedge fund structures.
  • The role included dealing with daily queries and development requests from all users in all departments in IFS Dublin, New York & Boston & our external State Street Office (Toronto).
  • We then provide resolution, or escalate the issues to the Development Team in our New York office.
  • I was also involved in the specifications for new development in the system, in order to automate all accounting process's that are involved in the investor distribution.
Professional Affiliations
Interests
Innovation for Entrepreneurs: From idea to Marketplace Programming for Everyone (Phyton) Hobbies / interests Currently a member of New York Road Runners and have competed in the following races; Gretes Great Gallop Half Marathon 2012 Gretes Great Gallop Half Marathon 2013 ING New York City Marathon 2013 Brooklyn Half Marathon 2014
Additional Information
  • Coursera Innovation for Entrepreneurs: From idea to Marketplace Programming for Everyone (Phyton) Hobbies / interests Currently a member of New York Road Runners and have competed in the following races; Gretes Great Gallop Half Marathon 2012 Gretes Great Gallop Half Marathon 2013 ING New York City Marathon 2013 Brooklyn Half Marathon 2014
Skills
accounting, Agile, Alpha, Analyst I, Analyst, automate, BA, Business Analyst, Business Process, Business Systems Analysis, Computer Training, conversion, client, clients, Market, Office, Project Management, QA, specification, Supervision, technical support, website, Webmaster

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Resume Overview

School Attended

  • Institute of Technology Tallaght

Job Titles Held:

  • Alpha Frontier Business Application Analyst - Officer
  • Alpha Frontier Technical Application Support - Supervisor
  • ISS Technical Application Support - Supervisor
  • ISS Technical Application Support - Associate

Degrees

  • BA
  • International Academy of Computer Training Webmaster Level 1
  • Diploma

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